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Data Entry Customer Service

Location:
Queen Creek, AZ
Posted:
June 27, 2023

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Resume:

Kimberly Simmons

Phlebotomy/ medical professional

Queen Creek, AZ 85142

adxxtd@r.postjobfree.com

+1-480-***-****

Seeking a position that allows me to use my skills and education to contribute positively to an organization.

Work Experience

Phlebotomy Tech III

Sonora Quest Laboratories - Queen Creek, AZ

March 2014 to Present

• Performs venipuncture and capillary collection on inpatients and outpatients of all ages on all wards.

• Prepares materials and equipment necessary for phlebotomy.

• Stocks phlebotomy trays and storage areas keeping work area clean.

• Answers the telephone, takes messages and relays requests for blood draws.

• Looks up information in the computer and gives out test results.

• Assists in the delivery of specimens to departments and prepares specimens for referral.

• Enters patient demographics and requests into the laboratory computer.

• Assists in the orientation of new employees.

• Performs other related duties as assigned.

In addition to the duties above, the Certified Phlebotomy Technician III and CPT III-PDP:

• Provides functional supervision of personnel providing phlebotomy services, including orienting, scheduling, training, reviewing work, and resolving conflicts.

• Performs routine and complex phlebotomy services to inpatients and outpatients.

• Maintains inventory and supplies.

• Represents the phlebotomy function at meetings; coordinates with other medical center divisions relating to phlebotomy services.

• Performs more complex laboratory testing in hematology, chemistry, and microbiology. Phlebotomist/ CAA/ MA

Take Care Health Systems - Chandler, AZ

May 2011 to December 2013

Performed clinical responsibilities within Chandler's Intel Corporation for Intel employees including: measuring vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and recording information on patient charts. Prepared treatment rooms and patients for examination. Cleaned and sterilized instruments. Gave injections as needed. Collected blood samples from patients when necessary.

Performed administrative tasks, such as scheduling appointments and making follow-up phone calls to patients, completing appropriate client company and OSHA regulated forms, and providing assistance at front desk. Performed data entry of clinic and patient records. Worked independently in accordance with safety and organizational policies and procedures. Demonstrated problem solving prevention skills equal to the expected level of responsibility for the job. Assisted with supply inventory. Trained new employees in lab procedures. Understood and worked in accordance with Centers for Disease Control

(CDC) regulations including infection control guidelines and safety procedures, knowing location and use of Material Safety Data Sheets (MSDS) material and use of emergency equipment. Handled phone inquiries by either directing caller to appropriate personnel, or initiating a triage slip for response by medical personnel. Scheduled patient appointments via computerized scheduler. Conducted reminder emails to all patients. Served as initial clinic contact to patients, salespeople, and visitors directing all accordingly. Registered patients, and verified accuracy and completeness of their records. Made appropriate changes in computer system and patient charts. Coordinated referrals for patients through insurance and other physician offices, or specialists. Prepared all billings in computerized system for processing by finance department. Collected payments from patients and reconciled daily cash reports. Looked for ways to improve and promote quality, accuracy and thoroughness of processes and procedures. Demonstrated ability to identify and solve problems in a timely manner; gather and analyze information skillfully, and develop alternate solutions. Exceptional interpersonal and listening skills, including remaining open to other ideas and trying new things. Handled sensitive situations in a professional manner. Completed commitments on time. Emphasized a strong customer service manner, which enabled me to respond quickly and appropriately to patient needs, and manage difficult and/or emotional situations.

Phlebotomist

Concentric Staffing St. Josephs Hospital - Phoenix, AZ April 2011 to May 2011

Responsible for drawing blood on all ages, preparing specimens for testing, performing blood cultures, both peripherally and assisting with picc, art lines, and ports. Worked in the ER on a regular basis, received specimens, restocked supplies, performed all tasks in a timely manner, and was called regularly to collect on hard sticks.

Phlebotomist

Concentric Healthcare Staffing Children's Rehabilitative Services Laboratory - Phoenix, AZ March 2011 to April 2011

Responsibilities included drawing blood on children ranging from newborns to 18 years of age. Patients had severe disorders, including heart defects, neuro problems, and terminal diseases. Other responsibilities included processing specimens, spinning down serum, transferring plasma and serum, preparing paperwork, transferring urine samples, and ordering tests. Phlebotomist

Medix Staffing Mercy Gilbert Medical Center - Gilbert, AZ May 2010 to January 2011

Responsible for drawing blood on all ages, preparing specimens for testing, performing blood cultures, both peripherally and assisting with picc, art lines, and ports. Worked in the ER on a regular basis, received specimens, restocked supplies, and worked with Meditech (an LIS computer system), met or exceeded turn-around time, and was called regularly to collect on hard sticks. Phlebotomist

Bright Star Staffing Agency - Phoenix, AZ

June 2009 to September 2009

Responsible for drawing blood on all ages, preparing specimens for testing, performing blood cultures, both peripherally and assisting with picc, art lines, and ports. Worked in the ER on a regular basis, received specimens, restocked supplies, and worked with Mysis (an LIS computer system), performed excellent turn-around time.

Phlebotomist/ Lab Assistant Full time

Arizona Regional Medical Center, Hospital - Mesa, AZ September 2008 to March 2009

Working 12hr. shifts, performed blood draws on all age ranges, prepared specimens for testing, performed pregnancy and UA testing, did send-outs, met or exceeded turn-around time, dealt with all types of codes - code blue, code grey ect, did PT INR testing with I-STAT machine, restocked supplies, worked with a manual patient system, entered in patient results, and did billing for laboratory. Education

GED

Pima Medical Institute

Additional Information

CLINICAL SKILLS: Perform multi-tube venipuncture and syringe method. Administer butterfly draws and dermal/heel punctures. Perform blood processing and blood cultures. Perform and process glucose tolerance tests. Implement urinalysis tests. Process patient information. Thorough application and understanding of HIPPA standards. Maintain OSHA compliance. CPR and first aid certified. Collect and process drug screens. Perform Clia waved urine and serum pregnancy tests. Assist doctors and nurses with procedures. Take vitals, room patients, and take patient histories. ADMINISTRATIVE AND CUSTOMER SERVICE SKILLS: Maintain professional demeanor with attention to detail. Answer and/or direct patient calls and questions using multi-line phone system. Perform data entry of patient information and process patient paperwork with efficiency and accuracy. Operate general office equipment and computer systems, including automated medical database system. Employ strong interpersonal skills including communicating effectively with patients and staff. Adept at problem resolution concerning patient concerns. Knowledge of most insurance carriers and plans. Extensive knowledge of Primesuite medical system.



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