Data Entry Virtual Customer
Resume:
Keryn Aucoin
*************@*****.***
** ***** ****** *****, ** 03038
Objective
Become part of a company where I can use my skills and talents to better the company, gain experience and advance within.
Work Experience
Medical Office Administrative Assistant
Morgan Records Management – Manchester, NH
October 2016 to Present
Morgan Records is a secured facility where a badge is needed to enter building.I work with extremely confidential records, medical records, laws office records, immigration records Etc.
Prepping and scanning medical records, importing medical records into EMR systems, follow up with current customers regarding records, handle all authorization for medical records requests, creating estimates, answering multi-line phones, faxing, scheduling pick up and drop off of records, filing, data entry, errands, daily deposits, processed mail, scheduled shipments to be picked up, order office supplies, transfer records on to disc for customers
Office Coordinator
River Landscaping – Laconia, NH
February 2013 to October 2016
I ran the office and handled all the day to day responsibilities.
Called new leads, followed up with current customers, created estimates, answered multi-line phones, scheduled package pick ups and drop offs, filing, faxing, data entry, errands, handled all the banking, processed mail, A/P – A/R, scheduled material shipments, ordered office supplies, managed work orders, handled employee schedules, handled weekly time cards/ payroll, etc.
Veterinary Technician and Receptionist
Bedford Animal Hospital - Bedford, NH
February 2014 to October 2015
Reception:
Answering phone scheduled appointments, invoice clients,
reconcile invoices and money for deposits at end of day, appointment/surgery reminder calls,
receive payment and prepare estimates,
perform open/closing procedures
Veterinary Technician:
Pull patient records upon arrival,
provide client education: vaccine protocols, parasite control, etc
check patient in, recorded weight, recorded brief history,
assist doctor when needed,
diagnostic test: x-rays, bloodwork, HW4dx, urinalysis, drew blood, prepared stool samples for IDEXX,
administered vaccines,
handled morning and nightly oral/injectable treatments for surgery patients, made up prescriptions for patients, assisted in general surgery/dental when needed, nails
Receptionist
Donna's Groom and Board - Derry, NH
February 2007 to February 2013
Answered multi-lined phones, scheduled appointments, data entry, filing, faxing, cashier, processed mail, A/P – A/R
Receptionist
Skaff Cryogenics - Brentwood, NH
February 2004 to January 2007
Answered multi-lined phones, scheduled meetings, greeted visitors, filing, faxing, data entry, A/P – A/R, processed mail, ordered inventory, some payroll, handled all
bank transactions, errands when needed
Medical Records Technician
Atlantic Orthopedics & Sports Medicine - Portsmouth, NH
January 2001 to February 2004
Filed medical records, refiled documents into correct medical record, made sure everything was organized, searched for specific documents per Doctors request
Education
High school or equivalent
Adult learning center - Dover, NH - 2010 to 2010
SNHU
Healthcare administration – Manchester, NH – 2015-2016
Skills
Computer Literate, Microsoft Office, AVImark, Infinity,
Excellent Communication Skills, Extraordinary Multi-Line Telephone Skills, Outstanding at Multi-Tasking, Quick Learner, Great Customer Service Skills, Extremely Empathetic,
Amazing Active Listening Skills, Always Go Above and Beyond For Customer/ Patient, Detailed Oriented, Medical Experience/ Medical Records/ Importing Into EMR Systems, Veterinary Experience/Lab/Bloodwork/X-ray/Administer Vaccines/Treatment’s Etc, Working at Home/Remotely, Call Center – Inbound/Outbound, Virtual Customer Support - E-mail/ Chat/Video Support, Receptionist/ Administrative Assistant, Data Entry, 10 Key, Dispatching, Scheduling Appointments/ Meetings, Mail Processing, A/P – A/R, Bank
Transactions
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