Nirmala Jain

Business analyst .

Fairfax, VA ****3

adxxq3@r.postjobfree.com

+1-804-***-****

●Over 8+ years as Business Analyst in IT industry with good working knowledge on various phases of software development life cycle (SDLC) including requirements gathering, use casing, functional specifications, design, development and testing of Web Based applications in Health, Energy Finance, Mortgage, and Banking industry.

●Strong experience in analyzing and researching Mainframe applications.

●Strong Presentation Skills.

●Used the guidelines and artifacts of agile methodology to strategize the implementation of agile process in different iterations and phases of the SDLC.

●Created Business Requirements Document, Functional Specifications and Report Specifications Document.

●Performed GAP analysis, Impact and Data analysis, Evaluated requirements and change requests, managing scope, project coordination.

●Experienced in conducting JAD sessions for project definition involving analyzing requirements, creating prototypes, user interface.

●Worked with all the Systems Software Associates (SSA) and all the executives in the projects

●Proficient enough in creating UML Diagrams with emphasis on Use Case diagrams, state diagrams, sequence diagrams, activity diagrams and collaboration diagrams for various application functionality designs.

●Understanding of project planning and utilization of project management tools such as MS Project. Business Analysis using tools such as MS-Visio for Business Process diagrams, Functional Flow charts.

●Experienced reviewing and documenting system test plans, creating and executing test scripts.

●Proficient in Test Case Management, Requirement Management and Defect tracking tools.

●Defining and documenting User Acceptance Test plans, scripts and resolving UAT test issues by working with end-users and technical staff.

●Experienced in implementing AGILE and RUP methodologies.

●Proficient in the use of Mercury Interactive, Rational tools.

●Experienced in writing the Use cases as per the business requirements

●Worked as a liaison between the user community and the development team and also with various business units

●Experienced in providing Technical Documentation and USER Manuals.

Business analyst

PCORI - Washington, DC

June 2019 to Present

The Patient-Centered Outcomes Research Institute (PCORI), an independent nonprofit, nongovernmental organization located in Washington, DC, was authorized by Congress in 2010. PCORI is involved in granting funds for in-depth research and engagement on various aspects of health and rare diseases, whose outcome would be beneficial for the patients. Internal Science team is involved in putting up the format for selection of research awards and selecting them when the applications come in. Merit Reviewers look into grading the research applications online and onsite. Merit Review Officers evaluate the Merit reviewers. After complete evaluation and paper work the applications that are selected are further forwarded to contracts and finance department for approval. PCORI BOG also appoints an Advisory Panel which would serve for a term of three years to formulate the research specific questions on various panels.

Responsibilities:

●Involved in gathering the requirements and documenting them as the BRD for a number of projects namely Fluxx Grants Management, Salesforce, Data ware house, Procurements database, Change Request management etc.

●Leveraged the use of Jama to upload all the requirements and test all the functionalities.

●Prepared detailed workflow of the business processes across cross functional departments using Microsoft Visio.

●Facilitated and worked closely with the business to perform User Acceptance Testing so that the product met their requirements.

●Performed functional and regression testing of the system to ensure client satisfaction.

●Was involved in data visualization and data mapping after loading cured data.

●Coordinated the requirements for data warehouse in the ETL phase.

●Involved in gathering requirements for creating various reports,visualizations and dashboards in tableau.

●Conducted training for both users and testers to use the systems with the newly built functionality.

●Coordinate between business and IT to ensure testing defects and issues are quickly resolved.

●Provided support to maintenance and testing phases of the project.

●Involved in Gap Analysis of the functionalities the current system could support to the future required functionality.

●Worked with the project manager to mitigate and prioritize the risks involved in the projects.

●Developed documentation for training to be used on the company's intranet for future reference.

●Documented the SOP's for various systems.

●Created use-case scenarios and storyboards for better visualization of the application

●Documented the requirements for data mapping from flux to salesforce and for the Procurements data warehouse project.

Environment: Microsoft Visio, Microsoft PowerPoint, MS Excel, Jama, Sql Server, Fluxx Grants Management, Salesforce,Tableau, SharePoint, Access Database.

Business Analyst

Exelon Energy systems

November 2016 to May 2019

Exelon Energy is one of the oil and Gas selling companies to the whole of Chicago and Pennsylvania .The Exelon Energy Transformation Project has been designed to convert the pricing and billing systems of Electric and Gas utilities from legacy to web based. The Pricing and billing was migrated from the MMS to the EMS and Lodestar Pricing Expert. The Customers could be stored in both Internal and Legacy systems.

Sales Force application is used as the front end Customer Relationship Management. Lodestar, now owned by Oracle is being used for meter data management, commercial and industrial (C&I) billing, load research, load forecasting and pricing, load profiling, and settlement and transaction management solutions to the utilities industry.

Responsibilities:

●Understood the business process that included Sales processes, Pricing methodology, Products, Group Renewals and Enrollment process in EMS

●Gathered User Requirements by Interviews, User meetings, and Requirement Elicitation Sessions.

●Conducted Gap analysis and provided technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

●Documented the different Billing Cycles and Due dates.

●Analyzed and documented the scope of the requirements, created Vision document and recommended business priorities

●Identified Use Cases from the requirements. Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams and using Rational requisite Pro thus defining the Business Process Model

●Created project plans for Rate Validation part and produced detailed work plans and timelines using MS project.

●Involved in training and support the testing team through the project

●Assisted the PM to manage the risks and dependencies involved in the completeness of the solution delivery process

●Involved in gathering requirements for data transformation, transaction management of data and data mapping via the interfaces from Salesforce to Lodestar and Weather data migration.

●Involved in testing the data transaction via various interfaces and XML.

●Maintain training documentation that supports the CRM, Lodestar Pricing job function

●Worked with users in order to perform User Acceptance Testing (UAT)

●Assisted the UAT team members and mentored the new team members.

●Helped in developing QA Test Plan, test conditions and test cases.

Environment: Java, JSP, Rational Requisite Pro, MS PowerPoint, Quality Center 9.2, Oracle, MS Sql server, MS-Office, XML, SOAP UI, Tibco, SSIS, Crystal Reports, Share Point, Lodestar, CRM-Salesforce.

Business Analyst

Shaw Systems Associates

March 2015 to October 2016

It is an integrated family of software products that provide solutions for Bond related market which involve consumer and Mortgage Based Securities loan servicing and accounting, collections and recovery, pipeline tracking and workflow and lease accounting pass-through participation certificates, which entitle the holder to a pro-rata share of all principal and interest payments made on the pool of loan assets, and other MBSs, known as collateralized mortgage obligations or mortgage derivatives.

It is an object-oriented, Event processing system built on a service-oriented architecture. The main functionality of the sub system is: - To capture all the Asset & Collateral related information in the system and expose various functionalities through the Adapter layers. The customers could be stored in both the internal/legacy systems.

To capture various Legacy related functionalities like Loan, Payment Schedules, Fees in the Spectrum system through the concept of Pipeline and then posting to the Classic System using the JTF framework.

Responsibilities:

●Evaluate new project initiatives to determine impacts to system and business processes

●Documented the Business Requirements in the BRD and specifications that support the implementation of production fixes and/or system enhancements as needed.

●Facilitate meetings as necessary (i.e. production status, issue resolution, etc.)

●Assist users with system issues by documenting, strategizing and ensuring resolution is complete.

●Assist the users/stakeholders in the prioritization of work requests and initiatives and facilitate monthly status meeting.

●Report and track defects - Coordinate between business and IT to ensure testing defects and issues are quickly resolved.

●Document the requirements for Cleanup of legacy system data in preparation for data mapping to new system.

●Maintain training documentation that supports the Collateral and Asset job function.

●Validated the back end data thru SQL Queries.

●Performed data analysis using macros and pivot tables of MS Excel.

●Conducted JAD sessions with internal and external users to gather the requirements.

●Defined the security and authentication mechanisms.

●Defined the activity monitoring criteria and reports to be generated.

●Defined the new user requirements without impacting the system performance

●Defined the system downtime and availability requirements

●Prepared technical documentation for the application (includes As-Is and To-Be model)

●Participated in meetings, discussions and brainstorming sessions with Business users to analyze and understand the business use cases and help QA team to prepare test scenarios

●Interacted with developers and various members of team to discuss and resolve defects and their priorities on a daily basis in the daily defect meetings following an agile methodology.

●Involved in facilitating formal review meetings with project teams and developers to report, demonstrate, prioritize and suggest resolution of issues discovered during testing

●Worked with users in order to perform User Acceptance Testing (UAT)

●Performed the regression testing on subsequent releases.

●Assisted the UAT team members and mentored the new team members.

●Performed end-to-end testing on pre-production.

Environment: Doors, MS Office, MS Visio, Suite, Snag IT, JAVA, J2EE, Web logic, XML, SOAP UI, Confluence Jira, Business Objects 6.1, Oracle, DB2, Main Frames, Windows XP.

Business Analyst

Franklin Templeton, NJ

May 2014 to February 2015

This project aims at providing a consistent web experience for web users across the globe with brokerage, and Mutual Funds and Bonds. This integrated application provides various features for the site visitors like Financial Professionals, shareholders, to do Electronic funds transfer, Automatic Investment, Systemic withdrawal and automated telephone system. Purchase of mutual funds etc.

These applications involved viewing real time account information, placing orders and confirm trades of stocks, options, enrolling for online documents of account statements, transactions, trade confirmations, tax documents, and shareholder communications. The application also involved checking balance, holdings, recent activity, unrealized gains/losses and viewing all online accounts.

Transaction management is an important aspect of the project which considers collection of transactions and events, each triggering action on the infrastructure. The goal is to track every transaction end-to-end and correlate to the information collected from the infrastructure. This project involved replacing the existing Visual Basic application with a web based application for the Fee-based account services team FAST aimed at performing over 2000 transactions per day.

Responsibilities:

●Responsible for understanding, gathering and documenting the business requirements for the project, and translating these into functional specifications and detailed test plans

●Extensively involved in writing Use cases and Work flow diagrams for effective plans

●Performed Gap Analysis, identified constraints in the existing system and suggested methods to overcome them.

●Followed agile methodology for SDLC to meet the emergent state of the project and the rapidly changing requirements.

●Updated documentation as per the change requests in the project. . Estimated the ROI and NPV of the projects.

●Acted as a liaison between the business, Subject Matter Experts and technical team

●Prepared weekly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project

●Conducted User Acceptance Testing (UAT), Functional Testing, Integration testing and resolved the issues and defects.

●Involved in defect tracking.

●Involved in documenting and testing the data mapping requirements and transformation via XML.

●Performed strategic planning activities and built test case scenarios to ensure requirements are being satisfied

●Allocated time lines using MS Project by scheduling meetings with developers and testers

Environment: Windows 2000 Pro, ITIL framework, Live Defect Manager, MS Visio, MS Office Suite, MS Project, Snag IT, JAVA, J2EE, XML, Rational Requisite Pro.

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