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PRIYA SHARMA

S R . B U S I N E S S A N A L Y S T

Phone: 613-***-**** Toronto, Ontario Email: adxxq0@r.postjobfree.com SUMMARY OF QUALIFICATIONS

A self-driven professional with the capacity to address problems through creative, critical, interpersonal, and analytical skills.

A business analyst with more than 5 years of expertise in different domains like retail, banking, telecom, and insurance.

Proven track record in successful execution of both Waterfall and Agile Scrum methodologies in software development life cycle (SDLC)

Proficient in gap analysis, test case preparation, and understanding business requirements as well as functional requirements and non-functional requirements.

Facilitated and led Joint Application Development (JAD) sessions, UAT sessions, daily Scrum meetings, weekly status meetings.

Contributed to the business cases breakdown, SOWs, strategic analysis, and impediments tracing for Product Owner and Scrum Master working on Agile projects.

Proven proficiency in the creation of Flowchart diagrams, UML diagrams (including Swim lanes), Use Cases, and Activity Diagrams.

Hands on experience using issue tracking software like JIRA and variety of management tools, including Confluence and SharePoint.

Participated in preparation and maintenance of business process modelling and Requirement Traceability Matrix (RTM)

Strong experience in preparing Business Context Diagrams (BCDs) to assess the scope of work, considering the influence of the business process and key stakeholders.

Highly proficient in managing financial databases and complex data sets using SQL & Power BI.

Many years of expertise and understanding in the fields of mortgages, investments, payments including SWIFT, insurance, finance, banking, retail, and commercial banking.

Created and provided ad-hoc reports and dashboards by using business intelligence tools.

Vast experience in risk management, conflict resolution, & change management.

Quick learner with an ability to handle pressure effectively and decision making.

Strong leadership and communication skills with the ability to understand and interpret the meaning, purpose, and importance of verbal and non-verbal messages.

Results oriented with proven adaptability and flexibility to handle big projects with short timelines.

Showcased effective attention to detail, critical thinking, analytical and problem-solving skills.

Exhibited a high level of attention to detail and ability to prioritize and validate requirements.

Highly proficient in using MS Office suite like MS Word, PowerPoint, Visio and Excel. 2

WORK EXPERIENCE

Sr. Business Analyst April 2022 – Present

Walmart, Toronto, ON

Assisted product owner and Scrum master in facilitating Release Planning, Sprint Planning, daily scrum, Backlog refinement, and Retrospective meetings.

Assisted developers by breaking down the complex user stories into smaller user stories following the INVEST approach.

Created acceptance criteria for the accuracy and compliance tests of user stories to ensure that the stories are approved and verified without an issue.

Effectively logged and maintained issues (Epics, Stories, and Tasks) onto the JIRA Board.

Build strong working relationships with the Development Team, Product owner and Scrum master by coordinating cross team retrospectives.

Facilitated and assisted the development team to estimate (Story Points) for user stories in the product backlog.

Assisted in development of key functional requirement by creating use cases and process flow diagrams for functional requirements.

Proficiently analyzed complex data using Microsoft tools, SQL, Tableau to recommend solutions to improve customer relationships and retention rate.

Supported two Agile Scrum teams and one Kanban team to convert user requirements into user stories.

Maintained and effectively documented Epics and user stories in Jira, created BPMNs and use cases to improve understanding of the system/process.

Assisted with backlog refinement and sprint planning activities with estimation strategy and prioritizing techniques.

Coached and mentored team members with Agile methodology, artifacts and facilitated Sprint events.

Assisted Scrum master with Burnup - Burndown charts and the velocity of the team for daily reports to track progress.

Identify functional or operational gaps through competitive analysis, research, monitoring industry trends and prioritizing customer’s requests.

Good understanding and practical knowledge of technologies such as UML, data mapping, ETL data Warehouse and real-time APIs.

Created and refined Product Backlog user stories with business stakeholders and technology partners.

Business Analyst Oct 2020 – March 2022

TD Bank, Toronto, ON

Conducted and facilitated daily Scrum meetings, sprint reviews, sprint retrospectives, and keeping track of action items for process improvement to assist product owner and scrum master.

Enhanced team’s results by grooming and prioritizing user stories during Product Backlog Refinement sessions.

Identified Key stakeholders and their level of project involvement using the RACI matrix and Power interest grid.

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Gather end-user feedback identifying deficiencies and potential improvements.

Documented stakeholder perspectives by conducting interviews in order to generate thorough business analysis models.

Identify gaps, root causes, and cross-functional dependencies by facilitating workshops with a wide range of Stakeholders.

Performed gap analysis to find discrepancies in current and future states and accordingly, suggested solutions user experience optimization.

Partnered with business owners to evaluate and pinpoint competitive opportunities and current market trends.

Utilized web-based collaboration platforms such as Google Docs, SharePoint, and Confluence to prepare the workflow process.

Facilitated daily scrum meetings with the scrum team in order to review daily deliverables and highlighting impediments to enhance team deliverables at each sprint(velocity).

Successfully conducted Bi-weekly Sprint Planning meetings, Sprint Review meetings and Sprint retrospective meetings with the scrum team.

Assisted the Quality assurance teams by writing Use cases and Test plan Scenarios and end to end testing of application.

Helped in Logging defects and enhancements in JIRA as per business planning, rules, and specifications.

Assisted Testers in Smoke and Regression testing on the UI to verify stability, performance, rationality and to confirm expected behavior.

Prepared and maintained Traceability Matrix and Decision Logs.

Acted as a driver for continuous improvement by monitoring post-implementation and prioritized bugs resolution for release management.

Provided additional support by facilitating Scrum Ceremonies in the absence of Scrum master, helped remove impediments coached and provided clarifications to the Product Owner and Dev Team, enacted scrum.

Enhanced team’s productivity by implementing approved change initiatives.

Created several process flow diagrams and wireframes using MS Visio, Lucid chart and Miro. Business Analyst June 2019 – September 2020

TELUS, Toronto, ON

Used a variety of business analysis tools and techniques to produce appropriate data analysis to support organizational growth and sales target.

Collaborate effectively with internal and external stakeholders to carry out the project's strategic initiatives.

Performed accurate estimate techniques and persistently maintained the accuracy of estimates in order to ensure the completeness of technical requirements.

Utilized appropriate elicitation techniques to gather stakeholder and business requirements.

Interacted effectively and productively with key stakeholders to focus primarily on project scope and expectations.

Supported Business Architecture by providing technical details for system changes and updates to meet customer’s need and helped develop business specifications to support these modifications.

Provided consistent support to the project manager and the development teams in performing project evaluation and coordination to achieve successful implementation of the project. 4

Proactively interacted with Development Leads to identify areas of opportunity, best practices, strategic initiatives, and areas for improvement while performing project coordination.

Established cross-functional connections and provided help after deployment by interacting directly with stakeholders and product owners to gather input on customer satisfaction issues, post-launch technical problems, and change management requests.

Facilitated sessions to discuss the strategy, process flow, and design to assist in decision making.

Supported the QA team's user acceptance testing efforts: mainly on the test's issues, identified any system defects or issues, discussed system improvements, and suggested potential solutions.

Performed data analysis, analyzed, and documented business processes, produced flowcharts and workflows, and supported other business operations. Jr. Business Analyst March 2018 – May 2019

Intact Insurance, Toronto, ON

Gathered and analyzed requirements through JAD sessions, Workshops, interviews, and Focus groups by effective collaboration with key stakeholders.

Prepared agendas, minutes from meetings that were formally recorded and included information on the discussion, the actions items, and the next steps.

Skilled in negotiating with clients, staff, and external vendors and resolving conflicts.

Maintained risk register with mitigation plan by identifying, escalating, and addressing problems across various delivery groups.

Elicited, analyzed, verified, validated, and documented business needs using various tools and techniques.

Gather technical and business information from various stakeholders for RFPs, upgrades, and development enhancements.

Experienced in leading weekly checkpoint and status meetings, as well as sessions for eliciting requirements from various stakeholders. Keep the project manager and the rest of the team up to date with all relevant details.

Hands-on experience modelling process optimization workflows using UML diagrams such as use cases, system use cases, activity diagrams, and state chart diagrams.

Participated in verification and facilitated UAT and review meetings with the Project team and business users as required to track bugs.

Evaluated, compiled, and prepared as needed various reports and background documentation.

Answered questions from internal and external stakeholders in a constructive and effective manner while maintaining confidentiality.

EDUCATION

Post Graduate Diploma: Project Management, Loyalist College, ON - 2019 Bachelor of Science, Panjab University India- 2017 CERTIFICATIONS:

IIBA Entry Certificate in Business Analysis (ECBA) - 2021 IIBA Certification of competency in Business Analysis (CCBA) - 2022

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