Customer Service Professional
Resume:
La Charla S Fox
adxxpi@r.postjobfree.com
Green Bay, Wisconsin 54301
OBJECTIVE / PROFESSIONAL SUMMARY
I am a honest,reliable, hard working individual with great cheerful work ethics looking for gainful career in customer service industry.
WORK EXPERIENCE
12/2014 to 3/2015 UnitedHealth Group
Green Bay, Wisconsin
Benefit Advocate
Primary Responsibilities:
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as
benefits, eligibility and claims, financial spending accounts and correspondence.
Help guide and educate customers about the
fundamentals and benefits of consumer-driven
health care topics to include managing their health and well-being by selecting the best benefit plan
options, maximizing the value of their health plan benefits and choosing a quality care provider
Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment
scheduling or connections with internal specialists for assistance when needed
Assist customers in navigating myuhc.com and
other UnitedHealth Group websites and encourage
and reassure them to become self-sufficient
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
2/2014 to 10/2014 Copps Supermarket
Green bay,, Wisconsin
cashier
Scanned grocery items in a timely manner
Received payment by cash, check, debit or credit
card, or Women,Infant and Children voucher's
Answered customers’ questions, and provided
information on product placement
In search of promising career, I departed from
company to successfully graduate from Customer
Service Professional Class
8/2008 to 12/2012 McDonald's
1373 S Broadway, De Pere, WI 54115 »
Map
SHIFT MANAGER
CASHIERING, COUNTING TILLS,BALANCING
SAFE, TRAINING/COUNSELING CREW ON
DIFFERENT ASPECTS OF THE RESTAURANT.
3/2001 to 9/2006 SAN DIEGO UNIFIED SCHOOL
DISTRICT
CARVER ELEMENTARY
SAN DIEGO, California
BUILDING SERVICES SUPERVISOR II
SUPERVISED CUSTODIAL STAFF AT ROSS,
CARVER AND PERRY
ELEMENTARYSCHOOLS; RESPOSIBLE FOR
OPERATION, CLEANLINESS AND SANITARY
CONDITIONS OF THE PLANTS.
*COORDINATED THE WORK OF THE
CUSTODIAN ASSIGNED TO WORK
SCHEDULES;TRAINED, DIRECTED THE
WORK PERFORMANCE OF THE CUSTODIAL
CREW. SUPERVISE HEATING, VENTING,
AND LIGHTING SYSTEMS.*ORDERED,
STORED, RECEIVED, AND DISTRIBUTED
INSTRUCTIONAL AND CUSTODIAL
SUPPLIES.*COORDINATED USE OF
FACILITIES FOR SITE SCTIVITIES AND
SPECIAL EVENTS.*SERVED AS A PROP M
LIASON FOR THE PRINCIPAL.*CALLED IN
WORK ORDER REQUEST, FILED PROPERTY
DAMAGE AND LOSS REPORTS, REQUEST
FOR SERVICE, AND EQUIPMENT REPAIR
ORDERS FOR VARIOUS EQUIPMENTS ON
THE SITE, FILE EQUIPMENT TRANSFER
DOCUMENTS FOR OLD OBSOLETE
EQUIPMENT TO SCHOOL WAREHOUSE
STORAGE *PERFORMED SITE ANNUAL
SAFETY REPORTS; MAINTAINED SITE
DISASTER KITS. * MAINTAIN FIRE,
BUILDING AND SAFETY AND CODES. *
PERFORMED FIRE/DISASTER DRILLS
MONTHLY
9/2000 to 3/2001 SAN DIEGO UNIFIED SCHOOL
DISTRICT
BALBOA ELEMENTARY
SAN DIEGO, California
CUSTODIAN CREW LEADER
ALL OF THE ABOVE STATED, AS WELL AS,
LIASON FOR BUILDING SERVICES
SUPERVISOR III FOR NIGHT FOR
MAINTENANCE WORKERS, ELECTORAL
POLLS, AND OTHER NIGHT TIME
ACTIVITIES.
9/1999 to 8/2000 SAN DIEGO UNIFIED SCHOOL
DISTRICT
WILSON MIDDLE SCHOOL
SAN DIEGO, California
CUSTODIAN
MAINTAIN CLEANLINESS AND SANITATION
OF ASSIGNED HEALTH AREAS AND
CLASSROOMS AS WELL AS GROUNDS.
ATTENDED CLASSES FOR CUSTODIAL
SUPERVISION. UPHELD CAMPUS SECURITY
AND SAFETY. SUBSTITUTED FOR BUILDING
SERVICE SUPERVISOR III IN HIS ABSENCE.
SET UP VARIOUS SPACES FOR DIFFERENT
EVENTS AND GROUPS
8/1997 to 8/1999 SAN DIEGO UNIFIED SCHOOL
DISTRICT
SAN DIEGO, California
SUBSTITUTE CARETAKER
COORDINATED THE WORD OF YOUTH
DURING SUMMER DEEP CLEANING OF
MIDDLE SCHOOL, SUBSTITUTED IN
POSITIONS OF LEAD CUSTODIAL PERSON,
CUSTODIAL, AND EXTRA SUMMER
CLEANING HELP
8/1995 to 9/1997 MCDONALDS MARIA SANDOVAL
1515 EUCLID AVE 619-***-****
SAN DIEGO, California
SHIFT MANAGER
CASHIERING, COUNTING TILLS,BALANCING
SAFE, TRAINING/COUNSELING CREW ON
8/1996 to 12/1996 TOYS R US
1240 W MORENA BLVD 619-***-****
SAN DIEGO, California
CASHIER
CASHIER, CLEANED AND STOCKED AISLE
8/1990 to 9/1995 MCDONALDS /CINDY WILSON
2269 FOOTHILL BLVD
LAVERNE, California
CREW -CREW CHIEF-SHIFT MANAGER
CASHIERING, COUNTING TILLS,BALANCING
SAFE, TRAINING/COUNSELING CREW ON
WORK ETHICS, ADMINISTERING BREAKS
TO CREW, TRACKING LABOR HOURS,
CONTROLING WASTE, FOOD SAFETY
CHECKLIST, CLOSING AND OPENING STORE
CERTIFICATIONS, LICENSES, AWARDS
Material Safety Data Sheet reading, Attended classes for CAL OSHA, CERTIFIED EMPLOYEE OF THE YEAR, FOOD SAFETY CERTIFICATE, BASIC SHIFT MANAGEMENT OF MC DONALDS. SKILLS
I have knowleged in ordering online, basic computer knowledge, cash register, till, counting, copier machines, fax machines, good math skills, over 27 yrs. of customer service skills, last but not least basic communication skills over the telephone answering and multi lines
EDUCATION
10/2014 to 11/2014 Northeast Wisconsin Technical College Customer Service Professional Class
Customer Service Professional Certificate
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