English Teacher Operations Supervisor

JH Jasmine Hysaj

Houston, TX ***** 551-***-**** *************@*******.***

PROFESSIONAL

SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. SKILLS Administrative Leadership

Key Performance Indicators

(KPIs)

Cultivating Productive

Relationships

Staff Support

Shipment Processing

Verbal and Written

Communication

Customer Engagement

Prioritizing Workflows

Motivational Leadership

Operational Efficiency and Safety

Customer Care

Certified as trainer of trainees for

management and leadership

Licensed English teacher.

Expert coordinator of learning

facilities.

WORK HISTORY OPERATIONS ADMINISTRATOR 09/2021 to CURRENT Kohler Distributing Company

Manage and oversee daily operations of company

Plan and implement operational goals and objectives Monitor and evaluate performance of employees and departments Develop and implement policies and procedures to improve efficiency and effectiveness

Coordinate with other departments to ensure smooth overall operation of company

Check in returning route drivers

Follow procedures on route reconciliation

Liaison between en-route drivers and Company

Answering phones and responding to client requests and inquiries Other operational administrative duties

Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

SHOPER 09/2020 to 04/2022

Amazon

Walking through store and finding ordered items by customer and carefully selecting items in ease of Whole Foods, and packaging them for shorter or longer delivery process.

Supporting customer orders, preparing them for delivery and/or pickup, and shopping throughout store for everyday goods.

Helping customers in shopping store using grocery lists that they made. Getting groceries prepared for delivery and checking for order quality. Using app to communicate with customers about their orders and messaging them personally if product is out of stock or needs any substitution.

Developed and implemented activities to improve clients' quality of life. LIFE INSURANCE AGENT 03/2020 to 09/2020

American Income Life

Finalized sales and collected necessary deposits.

Analyzed feedback to identify areas for improvement and enhance customer experiences.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Increased sales of life insurance products through tactical customer outreach.

Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.

Conducted research and identified market trends to develop better strategies for sales.

CASHIER 10/2019 to 02/2020

Dave's Deals

Used POS system to enter orders, process payments and issue receipts. Worked with floor team and managers to meet wide range of customer needs.

Greeted customers entering store and responded promptly to customer needs.

Upsold additional products and services to customers, increasing revenue. Restocked and organized merchandise in front lanes. Learned duties for various positions and provided backup at key times. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

MIDDLE SCHOOL PRINCIPAL 03/2018 to 09/2019

Manage all school operations and activities

Maintain policies and procedures, administer the budget Evaluate and supervise all personnel

Provide leadership in establishing and implementing educational goals. COORDINATOR 07/2009 to 03/2018

Shtime Learning Center

Coordinate daily facility activities

Assist in maintaing policies and procedure.

ENGLISH TEACHER 09/1999 to 01/2009

Shtime, Kosova

Teach students

Enforcing school rules

Prepare students for standardized tests

Monitoring progress

(Permanent Resident)

EDUCATION Master of Science Management And Computing EXPECTED IN 06/2024 AAB College, Prishtina

Certified as a “Trainer of Trainers for management and leadership of 12/2018

. 21 century” provided

QAPA, Prishtina

by QAPA (Center of Advancement of Performance in Education) and Municipality of Shtime

Continuing education in menagement

Bachelor of English Language And Literature Faculty of Education 10/2017 University of Pristina " Hasan Prishtina", Kosovo

CERTIFICATIONS Certified as trainer of trainees for management and leadershiP Licensed English Teacher

LANGUAGES Albanian

Native or Bilingual

Serbian

Elementary

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