There is a solution to every problem, focus on the solution not the problem.

K F

SENIOR OPERATIONS MANAGER

KELLY M. FARLEY

CONTACT

Highly effective Business Operations and Team Leader with 10+ years of experience who is highly focused, passionate, confident, and dedicated. Additionally, well experienced extremely positive attitude and proven achiever who will confidently attain KPI’s, create/implement best practices logistically and logically with a zero-safety incident culture company wide. Driving to improve efficiencies and effectiveness of current support. systems.

408-***-****

PROFESSIONAL PROFILE

EXPERIENCE

adxxox@r.postjobfree.com

SENIOR OPERATIONS MANAGER EVOQUA WATER TECHNOLOGIES

Lathrop, CA

Provide strategic level Business Management to Field Service Managers, Operations Team and Contractors across a complex geographical scope with a significant revenue impact of 5 locations in the Pacific Northwest

Lead a team of Waste Managers, EHS, Material Managers, Account Managers and CDL Drivers, managing safety meetings, scheduling, and dispatching them to Service and project locations, projects ranging from $200k to $20m. Always meeting budget and developing service contracts.

Train teams on safety processes/procedures-maintained DOT and Haz Waste compliance with no tolerance for failure.

Responsible for KPI’s, attraction, retention, performance, development of employees.

Setting department budgets and managing expenses, along with workforce planning for the organization

oSaved multiple $7 figure revenue accounts from attrition by communicating company value prop compared to competitors.

Lead campaigns for customer relationships and contracts to ensure business retention and expansion.

Translate customer requirements into workforce plans and objectives.

Create onsite visibility into KPIs and metrics, as well as providing input into metrics to leadership.

Reduced operational budget costs by 45% by proactive preventative maintenance on all equipment and Fleet.

Financial contract and operations impact at a planning and strategic level

December 2015 – Present

EDUCATION

ASSOCIATE’S OF ARTS

Psychology

San Jose State University

2004

BACHELOR S DEGREE

Business Management

San Jose State University

EXPERTISE

FOUNDER/CEO CATALYST RECOVERY

February 2013 – Present

Established company from the ground up, developing a business plan to attain projected revenue goals year over year

CDL responsible for transportation services nationwide

Conduct strategic business development processes to develop and create new business accounts, with strong focus on continued retention and growth

Buying at profitable market rates and making strategic decisions to accelerate growth

Negotiate, build, create, and maintain established international business deals

Create and balance budgets, establishing a billing strategy and implementing an accounting system to maintain records and bookkeeping

Communicating with clients and other individuals to answer questions and explain detailed information about the business and processes

Operations Business Management

Budget Management

Supply Chain Management

Team Building

Problem Solving

Customer Interaction

B2B Account Management

Project Planning

Resource Management

Operational/Strategic Fleet Management

Dispatching

OPERATIONS MANAGER AUTOCAT DIRECT

EXPERIENCE (Continued)

K F

Built and maintained a productive pipeline and relationship with over 2500 precious metal account buyers and sellers

Handled long term planning to create initiatives that furthered the company’s overall goals

Served as the main point of contact in all matters related to client concerns and needs from muffler shops to wrecking yards

Deciphered ways to grow the business by staying on top of accounts, making sure they received the services that are within their budget and met their business needs

Maintained accurate client records, keeping track of any contract updates and renewals

Identified an area of growth within the organization and implemented a new grading software app to predict costs and return of the catalytic converters

Oversaw, lead, trained, recruited, and developed a team of 58 employees

January 2010 – November 2013

KELLY M. FARLEY

OPERATIONS MANAGER

Positive Team Leader

MOTOR CITY METALS FLEET MANAGER

May 2008 – December 2010

Accurately completed delivery paperwork daily

Provided excellent communication and customer service

Assisted in checking in stock orders and special orders for customers, as well as handling billing and payroll

Acted as a buyer, responsible for negating contracts with suppliers, managing inventory, evaluating quality of goods and maintained established budget

Handled new business development with a strategic territory to grow the business.

TECHNICAL SKILLS

Microsoft Office Suite

Windows & iOS platforms

California CDL, Class A

(endorsed with hazmat, tankers, doubles/triples)

TWIC

EHS Safety OSHA

Confided Space Certified

Gold Metal 5S Lean Management 5 years

SAP

CRM

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