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Contact Center Relationship Manager

Location:
Atlanta, GA
Posted:
June 26, 2023

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Resume:

***-**-**-** ***** * C *** ** S ** ***

MARIO DEJUAN HEATH

**** ***** **** *** *** C

COLLEGE PARK GA 30349-5778

Your consolidated statement Contact us

(844) 4TRUIST or

For 12/16/2022 Truist.com 844-***-****

If you are traveling outside of the USA and have concerns about accessing your account while you are traveling, please contact your Branch Banker or call us at 844-4TRUIST.

Summary of your accounts

ACCOUNT NAME ACCOUNT NUMBER BALANCE DETAILS ON

TRUIST BRIGHT CHECKING 100********** 881.63 page 1 Total checking and money market savings accounts $881.63 TRUIST SAVINGS 100********** 1,531.87 page 3

Total savings accounts $1,531.87

Checking and money market savings accounts

TRUIST BRIGHT CHECKING 100**********

Account summary

Your previous balance as of 11/16/2022 $1,294.78

Checks - 313.00

Other withdrawals, debits and service charges - 6,538.10 Deposits, credits and interest + 6,437.95

Your new balance as of 12/16/2022 = $881.63

Average Posted Balance in Statement Cycle $602.00

Checks

DATE CHECK # AMOUNT DATE CHECK # AMOUNT DATE CHECK # AMOUNT 12/09 327 ~ 12/14 329 ~ 12/12 330 113.00

12/14 328 200.00

Total checks = $313.00

~ indicates an electronically converted check. See "Other withdrawals, debits and service charges" Other withdrawals, debits and service charges

DATE DESCRIPTION AMOUNT 11/17 DEBIT CARD PURCHASE STATE FARM INSURA 11-16 800-***-**** IL 8247 568.45 11/17 DEBIT CARD PURCHASE PROGRESSIVE INS 11-16 855-***-**** OH 8247 465.00 11/17 TRUIST ATM CASH WITHDRAWAL 11-17-22 8247 S ATLANTA - S RIVER STATION #1 400.00 11/18 DEBIT CARD PURCHASE Five Star Food Ser 11-16 HUNT VALLEY MD 8247 1.15 11/18 DEBIT CARD PURCHASE Five Star Food Ser 11-16 HUNT VALLEY MD 8247 1.40 continued

0033897

TRUIST BRIGHT CHECKING 100********** (continued)

DATE DESCRIPTION AMOUNT 11/18 DEBIT CARD PURCHASE Five Star Food Ser 11-16 HUNT VALLEY MD 8247 1.05 11/18 DEBIT CARD PURCHASE-PIN 11-17-22 RIVERDALE GA 8247 WM SUPERCENTER #787 41.44 11/18 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 1 50.00 11/21 DEBIT CARD PURCHASE eBay O*01-093**-**-**-** 408-***-**** CA 8247 256.00 11/23 DEBIT CARD PURCHASE eBay O*08-093**-**-**-** 408-***-**** CA 8247 18.24 11/25 DEBIT CARD PURCHASE Five Star Food Ser 11-23 HUNT VALLEY MD 8247 1.15 11/25 DEBIT CARD PURCHASE Five Star Food Ser 11-23 HUNT VALLEY MD 8247 1.05 11/25 DEBIT CARD PURCHASE eBay O*15-093**-**-**-** 408-***-**** CA 8247 20.58 11/25 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 1 50.00 11/28 DEBIT CARD PURCHASE WHOLESALE PCS ATLA 11-27 NORCROSS GA 8247 531.40 11/28 DEBIT CARD PURCHASE eBay O*14-093**-**-**-** 408-***-**** CA 8247 2.96 11/28 DEBIT CARD PURCHASE-PIN 11-27-22 STOCKBRIDGE GA 8247 WAL WAL-MART SUPER 002044 126.67 11/28 DEBIT CARD PURCHASE eBay O*01-094**-**-**-** 408-***-**** CA 8247 17.55 11/29 DEBIT CARD PURCHASE SP NFSLLC 11-29 HTTPSMCNUMBER GA 8247 35.00 11/30 DEBIT CARD PURCHASE-PIN 11-29-22 COLLEGE PARK GA 8247 JES GROUP USA INC 18.72 11/30 DEBIT CARD PURCHASE METRO BY T-MOBILE 11-29 888-***-**** WA 8247 90.00 11/30 ZELLE PAYMENT TO Barry PAYMENT ID BBT155583703 125.00 12/01 DEBIT CARD PURCHASE RPS*THE LEGACY APA 11-30 800-***-**** GA 8247 1,021.26 12/02 ZELLE PAYMENT TO Thomas Carr PAYMENT ID BBT155754005 276.00 12/02 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 1 50.00 12/05 DEBIT CARD PURCHASE eBay O*10-094**-**-**-** 408-***-**** CA 8247 79.91 12/05 DEBIT CARD PURCHASE eBay O*05-094**-**-**-** 408-***-**** CA 8247 19.71 12/05 DEBIT CARD PURCHASE eBay O*16-094**-**-**-** 408-***-**** CA 8247 16.19 12/05 INTERNET PAYMENT ONLINE PMT CAPITAL ONE 3MXOHHI7UNT0VJF 200.00 12/07 DEBIT CARD PURCHASE C & G LAUNDRY KIOS 12-05 MANAKIN SABOT VA 8247 10.00 12/08 DEBIT CARD PURCHASE TRP ATLANTA 12-07 470-***-**** GA 8247 24.84 12/08 ZELLE PAYMENT TO Kolandra Dupree PAYMENT ID BBT156601502 225.00 12/09 DEBIT CARD PURCHASE-PIN 12-08-22 COLLEGE PARK GA 8247 CHERRY HILL 625 28.90 12/09 DEBIT CARD PURCHASE eBay O*03-094**-**-**-** 408-***-**** CA 8247 16.19 12/09 ZELLE PAYMENT TO Kolandra Dupree PAYMENT ID BBT156611711 200.00 12/09 CONVERTED CHECK - ARC Payment Credit One Bank 0327327 200.00 12/09 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 1 50.00 12/12 DEBIT CARD NON-TRUIST ATM FEE 12-09-22 JONESBORO GA 8247 AMI 72 LLC 3.00 12/12 DEBIT CARD NON-TRUIST ATM FEE 12-09-22 JONESBORO GA 8247 AMI 72 LLC 3.00 12/12 ATM NETWORK CASH WITHDRAWAL 12-09-22 JONESBORO GA 8247 AMI 72 LLC 103.75 12/12 ATM NETWORK CASH WITHDRAWAL 12-09-22 JONESBORO GA 8247 AMI 72 LLC 203.75 12/12 DEBIT CARD NON-TRUIST ATM FEE 12-09-22 JONESBORO GA 8247 AMI 72 LLC 3.00 12/12 ATM NETWORK CASH WITHDRAWAL 12-09-22 JONESBORO GA 8247 AMI 72 LLC 103.75 12/12 DEBIT CARD PURCHASE LYFT RIDE THU 1P 12-09 855-***-**** CA 8247 15.06 12/12 DEBIT CARD PURCHASE eBay O*23-094**-**-**-** 408-***-**** CA 8247 24.79 12/14 DEBIT CARD PURCHASE-PIN 12-13-22 COLLEGE PARK GA 8247 CHERRY HILL 625 21.47 12/14 CONVERTED CHECK - ARC GPC ARC GEORGIA POWER 329329 32.00 12/15 DEBIT CARD PURCHASE-PIN 12-14-22 COLLEGE PARK GA 8247 JES GROUP USA INC 12.74 12/16 DEBIT CARD NON-TRUIST ATM FEE 12-15-22 COLLEGE PARK GA 8247 SUN FOOD MART 3.00 12/16 ATM NETWORK CASH WITHDRAWAL 12-15-22 COLLEGE PARK GA 8247 SUN FOOD MART 82.25 12/16 INTERNET PAYMENT PAYMENT TRULIANT FEDERAL 018************ 635.73 12/16 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 1 50.00 Total other withdrawals, debits and service charges = $6,538.10 Deposits, credits and interest

DATE DESCRIPTION AMOUNT 11/17 COMCHEK DD HV - CDS PAYCARD 8042 MARIO HEATH 592.66 11/25 COMCHEK DD HV - CDS PAYCARD 8042 MARIO HEATH 1,389.03 11/29 TRUIST ONLINE TRANSFER MOBILE FROM 0871 - 700.00 12/01 COMCHEK DD HV - CDS PAYCARD 8042 MARIO HEATH 473.96 12/05 ZELLE PAYMENT FROM THOMAS CARR PAYMENT ID WFCT0QVJVPJF 1.00 12/05 ZELLE PAYMENT FROM THOMAS CARR PAYMENT ID WFCT0QVJVPZK 275.00 12/08 COMCHEK DD HV - CDS PAYCARD 8042 MARIO HEATH 740.74 12/09 TRUIST ONLINE TRANSFER MOBILE FROM 0871 - 200.00 12/09 TRUIST ONLINE TRANSFER MOBILE FROM 0871 - 400.00 12/12 TRUIST ONLINE TRANSFER MOBILE FROM 0871 - 100.00 12/15 COMCHEK DD HV - CDS PAYCARD 8042 MARIO HEATH 1,565.56 Total deposits, credits and interest = $6,437.95

Savings accounts

TRUIST SAVINGS 100**********

Account summary Interest summary

Your previous balance as of 11/16/2022 $2,681.85 Interest paid this statement period $0.02 Other withdrawals, debits and service charges - 1,400.00 2022 interest paid year-to-date $0.20 Deposits, credits and interest + 250.02 Interest rate 0.01% Your new balance as of 12/16/2022 = $1,531.87 Annual percentage yield (APY) earned 0.01% Other withdrawals, debits and service charges

DATE DESCRIPTION AMOUNT 11/29 TRUIST DEPOSIT TRANSFER MOBILE TO 2502 - 700.00 12/09 TRUIST DEPOSIT TRANSFER MOBILE TO 2502 - 200.00 12/09 TRUIST DEPOSIT TRANSFER MOBILE TO 2502 - 400.00 12/12 TRUIST DEPOSIT TRANSFER MOBILE TO 2502 - 100.00 Total other withdrawals, debits and service charges = $1,400.00 Deposits, credits and interest

DATE DESCRIPTION AMOUNT 11/18 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 50.00 11/25 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 50.00 12/02 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 50.00 12/09 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 50.00 12/16 PREAUTHORIZED TRANSFER ACCOUNT NUMBER 100********** 50.00 12/16 INTEREST PAYMENT 0.02

Total deposits, credits and interest = $250.02

x

All Truist Consumer Deposit Accounts

Changes are being made effective December 5, 2022 to the Bank Services Agreement (“BSA”) that governs your account, including changes to the Electronic Funds Transfer Agreement as shown below. Continued use of your account after the effective date constitutes your acceptance of the changes. The most current version of the BSA can be obtained at any Truist branch or online at www.truist.com. All future transactions on your account will be governed by the amended BSA. If you have any questions about this change, contact your local Truist branch, your relationship manager, or call 844-4TRUIST 844-***-****). 6A: PARTIAL AUTHORIZATION FOR CARD TRANSACTIONS: If a Card purchase amount exceeds the current Available balance in the primary linked checking or savings account when you are making a purchase, you may be able to use your Available balance to pay for a portion of the total purchase. The transaction will be subject to your card s daily spending limit. We will first try to approve the full amount of the purchase with the Available balance in your primary account, accounts linked for Overdraft Protection, and, $100 Negative Balance Buffer for those eligible accounts. If we do not approve the full amount of the purchase, we may approve a portion of the purchase using the remaining available funds in your linked account. This is called “partial authorization.” The remaining amount of the purchase total would need to be covered by another form of payment, such as cash or another card. If you are unable/unwilling to provide an additional form of payment, the partial authorization will be reversed by the merchant. Not all merchants are able to accept partial authorizations or process transactions using multiple forms of payment. All Truist Consumer Deposit Accounts

Changes are being made effective February 3, 2023 to the Bank Services Agreement (“BSA”) that governs your account, including revisions to the paragraph titled “Duty to Review Account Statement”. Continued use of your account after the effective date constitutes your acceptance of the changes. The most current version of the BSA can be obtained at any Truist branch or online at www.truist.com. All future transactions on your account will be governed by the amended BSA. If you have any questions about this change, contact your local Truist branch, your relationship manager, or call 844-4TRUIST 844-***-****). Truist formerly SunTrust Consumer Deposit Accounts Only 0033898

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Truist provides a summary on Consumer checking and savings account statements containing Overdraft Related Fees* charged for the current statement cycle as well as a Year To Date (YTD) accumulation. Due to the Truist system conversion, for accounts that were previously SunTrust Accounts, the 2022 YTD summary included on your Truist statement does not include any Overdraft Related Fees* this account may have been charged from January 1, 2022 through February 21, 2022. The total of the YTD Overdraft Related Fees can be determined by adding the YTD Overdraft Related Fees from your SunTrust statement dated February 21, 2022 and your Truist statement dated December 2022.

If you would like information about fees incurred prior to February 22, 2022 you can view previous statements, visit a local branch or call 1-844-4TRUIST 844-***-****).

*Overdraft Related Fees for accounts that were opened at SunTrust were: Overdraft Fee, Returned Item Fee and Extended Overdraft Fee Overdraft Related Fees for Truist are: Overdraft Fee, Returned Item Fee and Negative Account Balance Fee. As of April 25, 2022, Truist no longer charges the Returned Item Fee and Negative Account Balance Fee for Retail (Consumer) clients. All Truist Consumer Deposit Accounts

Changes were made effective November 15, 2022 to the Personal Deposit Accounts Fee Schedule (PDFS) which applies to your account. The following changes were made to correct and clarify the fees assessed for Duplicate Statements and Statement Reprints.

A Duplicate Statement Fee of $3.00 per month applies when you request delivery of an additional current statement mailed each statement cycle.

A Statement Reprint Fee of $5.00 per copy applies when you request an additional copy of a statement after receiving the original. Continued use of your account after the effective date constitutes your acceptance of the changes. The most current version of the PDFS can be obtained at any Truist branch or online at www.truist.com. All future transactions on your account will be governed by the amended PDFS. If you have any questions about this change, contact your local Truist branch, your relationship manager, or call 844-4TRUIST 844-***-****). Questions, comments or errors?

For general questions/comments or to report errors about your statement or have stopped someone from making electronic transfers without your permission if account, please call us at 1-844-4TRUIST (1-844-***-****) 24 hours a day, 7 days you had told us, you could lose as much as $500. Also, if your periodic statement a week. Truist Contact Center teammates are available to assist you from 8am shows transfers you did not make, tell us at once. If you do not tell us within sixty (60) 8pm EST Monday-Friday and 8am 5pm EST on Saturday. You may also contact days after the statement was mailed to you, you may not get back any money you lost your local Truist branch. To locate a Truist branch in your area, please visit after sixty (60) days if we can prove we could have stopped someone from taking the Truist.com. money if you had told us in time.

Electronic fund transfers (For Consumer Accounts Only. Commercial Accounts Important information about your Truist Ready Now Credit Line Account refer to the Commercial Bank Services Agreement.) Once advances are made from your Truist Ready Now Credit Line Account, an Services such as Bill Payments and Zelle® are subject to the terms and conditions INTEREST CHARGE will automatically be imposed on the account's outstanding governing those services, which may not provide an error resolution process in all “Average daily balance.” The INTEREST CHARGE is calculated by applying the “Daily cases. Please refer to the terms and conditions for those services. periodic rate” to the ‘Average daily balance” of your account (including current transactions) and multiplying this figure by the number of days in the billing cycle. To In case of errors or questions about your electronic fund transfers, if you think your get the “Average daily balance,” we take the beginning account balance each day, add statement or receipt is wrong or if you need more information about a transfer on any new advances or debits, and subtract any payments or credits and the last unpaid the statement or receipt, IMMEDIATELY call 1-844-***-**** or write to: INTEREST CHARGE. This gives us the daily balance. Then we add all of the daily Fraud Management balances for the billing cycle and divide the total by the number of days in the billing P.O. Box 1014 cycle. This gives us the ‘Average daily balance.” Charlotte, NC 28201

Tell us as soon as you can, if you think your statement or receipt is wrong, or if you Billing Rights Summary need more information about a transfer listed on the statement or receipt. We In case of errors or questions about your Truist Ready Now Credit Line statement must hear from you no later than sixty (60) days after we sent the FIRST statement If you think your statement is incorrect, or if you need more information about a Truist on which the problem or error appeared. Ready Now Credit Line transaction on your statement, please call 1-844-4TRUIST or

• Tell us your name and deposit account number (if any) visit your local Truist branch. To dispute a payment, please write to us on a separate

• Describe the error or transfer you are unsure of, and explain as clearly as you can sheet of paper at the following address: why you believe it is an error or why you need more information Card and Direct to Consumer Lending

• Tell us the dollar amount of the suspected error PO Box 200 If you tell us orally, we may require that you also send us your complaint or Wilson NC 27894-0200 question in writing within ten (10) business days. We will tell you the results of our We must hear from you no later than sixty (60) days after we sent you the FIRST investigation within ten (10) business days after we hear from you, and we will statement on which the error or problem appeared. You may telephone us, but doing correct any error promptly. If we need more time, however, we may take up to so will not preserve your rights. In your letter, please provide the following forty-five (45) days to investigate your complaint or questions for ATM information: transactions made within the United States and up to ninety (90) days for new • Your name and account number accounts, foreign initiated transactions and point-of-sale transactions. If we decide • Describe the error or transfer you are unsure about, and explain in detail why you to do this, we will re-credit your account within ten (10) business days for the believe this is an error or why you need more information amount you think is in error, minus a maximum of $50. If we ask you to put your • The dollar amount of the suspected error complaint in writing, and we do not receive it within ten (10) business days, we may During our investigation process, you are not responsible for paying any amount in not re-credit your account and you will not have use of the money during the time question; you are, however, obligated to pay the items on your statement that are not it takes us to complete our investigation. in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount in question. Tell us AT ONCE if you believe your access device has been lost or stolen, or someone may have electronically transferred money from your account without Mail-in deposits your permission, or someone has used information from a check to conduct an If you wish to mail a deposit, please send a deposit ticket and check to your local Truist unauthorized electronic fund transfer. If you tell us within two (2) business days branch. Visit Truist.com to locate the Truist branch closest to you. Please do not send after you learn of the loss or theft of your access device or the unauthorized cash. transaction, you can lose no more than $50 if someone makes electronic transfers without your permission. Change of address

If you need to change your address, please visit your local Truist branch or call Truist If you do NOT tell us within two (2) business days after you learn of the loss or theft Contact Center at 1-844-4TRUIST (1-844-***-****). of your access device or the unauthorized transaction, and we can prove we could How to Reconcile Your Account Outstanding Checks and Other Debits (Section A) Date/Check # Amount Date/Check # Amount

1. List the new balance of your account from your latest statement here: 2. Record any outstanding debits (checks, check card purchases, ATM withdrawals, electronic transactions, etc.) in section A. Record the transaction date, the check number or type of debit and the debit amount. Add up all of the debits, and enter the sum here:

3. Subtract the amount in Line 2 above from the amount in Line 1 above and enter the total here:

4. Record any outstanding credits in section B. Record the transaction date, credit type and the credit amount. Add up all of the credits and enter the sum here: Outstanding Deposits and Other Credits (Section B) 5. Add the amount in Line 4 to the amount in Line 3 to find your balance. Enter Date/Type Amount Date/Type Amount the sum here. This amount should match the balance in your register. For more information, please contact your local Truist branch, visit Truist.com or contact us at 1-844-4TRUIST (1-844-***-****). MEMBER FDIC 0033899



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