Support Representative Data Entry

SS

SOPHIA SARRAZIN

****************@*****.*** 407-***-**** Kissimmee, FL 34758

Highly-motivated employee with desire to take on new challenges. Strong worth ethic. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Known for successfully handling escalated customer support issues.

Organizational Skills

Friendly, Positive Attitude

Training & Development

Reliable & Trustworthy

Customer Service over 10 years.

Computer Skills software collex, Microsoft Office

Supervision & Leadership

Creole Fluency

Data Entry

Calm and Professional Under Pressure

Translation and Interpretation Services

Inbound and Outbound Calling

The Zellman Group LLC Greenvale, NY

Recovery Specialist/Customer Service

Representative

06/2011 - 12/2022

Worked remotely for over 10 years. Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Collected payments over telephone, established repayment plans. Coordinated and cooperated with local agencies and organizations such as retail stores to establish restitution or civil penalty against shoplifters. Managed approximately 100 inbound and outbound calls per shift focused on obtaining required funds.

Completed skip tracing to locate individuals responsible for past due balances.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Made outbound calls to obtain account information. Mentored new employees on procedures and policies to maximize team performance.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Mindpearl Melville, NY

Airline Reservation Agent Supervisor

(Maxjet)

02/2008 - 01/2010

Assisted customers via phone by providing confirmations, answering questions and offering general information.

Verified guest information and payment options ensuring accuracy and completeness.

Answered multi-line telephone with polite tone of voice to provide general Summary

Skills

Experience

information and answer inquiries.

Took reservations from patrons by phone or online. Processed various forms of payment and applied travel vouchers to help customers obtain tickets.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Reviewed completed work to verify consistency, quality and conformance. Monitored employee productivity to provide constructive feedback and coaching.

Cablevision Bethpage, NY

Technical Support Representative

02/2006 - 03/2008

Walked customers through common phone hardware and software configurations to maximize service functionality.

Supported customers with online billing, access and account issues. Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.

Served as first point of contact for incoming technical service calls and emails.

Suffolk County Community College Selden, NY

Associate of Applied Science in Early Childhood Education 05/2011

Education and Training

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