Manager of Guest Experience
Resume:
TRINA
CONLEY
***********@*****.***
Greenville, SC 29607
SKILLS
Goal oriented sales leader
Time Management
Business Development
Sales and Marketing
Product Branding
Microsoft Office Expertise
Sales Strategies
Strategic Planning
Recruiting and Interviewing
EDUCATION
Bob Jones University
Greenville, SC • 05/2000
Bachelor of Arts: Foreign Languages And Literatures
PROFESSIONAL SUMMARY
Agile and adaptable manager with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
ACCOMPLISHMENTS
Achieved new hire retention growth of 30% during my time as recruiting and hiring manager through effectively onboarding and training.
Achieved annual stretch bonus each year during my time in Assistant Manager, Guest Experience role.
Achieved highest net promoter score in the region for creating a sense of belonging in Q1 2023.
Increased customer service satisfaction by 50% through key behavior shifts in team in Q1 2023.
WORK HISTORY
Lululemon Athletica - Assistant Manager, Guest Experience
Greenville, SC • 03/2021 - Current
Generated $3 million additional dollars YOY in annual revenue growth during my time in role through operational excellence, strategic hiring, exceptional guest experience and team development.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for a total of 75 new employees.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Grew the brand recognition in our area from a small volume showroom to a large volume mainline business model.
Conducted weekly staff meetings to motivate staff members, address concerns, plan improvements, and evaluate progress toward goals.
Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Established and maintained partnerships with schools, employment agencies and other public organizations to find and attract applicants.
Lululemon Athletica - People & Community Lead
Greenville, SC • 08/2012 - 03/2021
Created long-term development plans to optimize performance within multi-project and multi-team environments.
Streamlined operations by communicating efficiently with brand ambassadors and community influencers, keeping meticulous records, budget management and internal collaboration.
Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests and team members.
Planned and executed community events to drive community engagement and increase annual traffic and sales.
Drafted progress reports for senior leadership, outlining important performance metrics and outstanding individual contributors.
Identified risks associated with change management within the team and business, developed a change management plan and assessed progress and success along the way.
Pazdan-Smith Architects - Administrative Assistant
Greenville, SC • 01/2001 - 01/2004
Managed office communications.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Handled client correspondence and tracked records to foster office efficiency.
Scheduled office meetings and client appointments for staff teams.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Coached new employees on administrative procedures, company policies and performance standards.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
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