Johnene N Thielen – 360-***-****

Johnene N. Thielen

Longview, WA

adxxnh@r.postjobfree.com

Cell: 360-***-****

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OBJECTIVE

I am a highly dependable, organized person who learns, both programs and processes, very quickly. I enjoy fast paced environments and do my best work when challenged. I have experience in marketing, client care, meeting deadlines, decision making, prioritizing, catching discrepancies, and working under pressure with and without interruptions while maintaining professionalism. I am looking for a long term stable career with opportunities for growth both in responsibilities and skills. Areas of Expertise

MS Office Suite JDE and Power Plan Oracle/CCB Adobe Scanning/Reader Project Research Extensive 10-Key Multi-Phone Lines Computer Maintenance and IT Support Front-Office Operations Office Equipment Knowledge Excellent Customer Service Employee Training and Management Team Playing Skills Resolution Strategies Flexibility and Dependability Client Care Professional Correspondence Preparing and Leading Meetings Project Management Production Reports Publication Creation Cost-Reduction Strategies Cost Margin Improvement Creating Procedures and Training

Manuals

Marketing and Public Relations Database Management In-House File Management A/P and A/R Cash Handling Research Accounting Principles Detail Oriented Highly Organized Strong Work Ethic Exceeding Deadlines Professional and Efficient Very Quick Learner Technologically Savvy Multi-Task HTML/WordPress Photoshop Calendar Management Data Analyzation Web Design/Maintenance Social Media Marketing Graphic Design GIS and Maximo Professional Experience

Cascade Natural Gas –Kelso, WA 360-***-****

Operations Assistant/Operations Aide II – Provide quality customer service and have maintained a good rapport with internal and external customers to provide solutions. Administrative, clerical, technical, and analytical support to various departments. Processing, analyzing, and updating reports and data from various operational programs. Scheduling, creating, and distributing work orders in a timely manner that aligns with compliance. Customer service, supporting both internal and external customers, acting as a liaison between other departments. Maintenance and input of various programs include PowerPlan, JD Edwards, PCAD, GIS, CCB, and Maximo. Assisting and providing support in emergencies. Working with operations staff throughout the company to provide compliance administration, support, monitoring, and related work activities.

Customer relations to explain billing, gain access, explain natural gas properties, create, and schedule work orders. This includes AR/AP processes, reviewing documents for accuracy, creation of internal processes and spreadsheets to increase communication between the office and field workers. Assists other departments in regulatory compliance including preparing reports, GIS/Mapping, interpreting, and filing data, as well as, responding to audits. Prepare purchase orders for materials and services in support of construction or maintenance projects. Orders spare maintenance parts and office supplies to maintain appropriate inventory stock levels. Reviews routine bills for utility and contract services to ensure changes are correct. Investigates bill anomalies and takes appropriate action working with various people to provide solutions. I am also responsible for record keeping, customer care and billing, answering phones, scheduling, creating and distribution of work, Document preparation, development, and scheduling of routine and special projects. Calendar management, meeting, and event coordination, managing office equipment and supplies, training and onboarding new employees; scheduling compliance work using various operational programs for input and maintenance, accounting functions and special projects. In 2020 the company was restructured and my position as Operations Aide II was changed to Operations Assistant. January 2015 - Current

Reason for Leaving – Looking for a position in a team environment with the opportunity for growth in a company with longevity.

Johnene N Thielen – 360-***-****

BA Design, LLC– Longview, WA – 360-***-****

Creative Director – BA Design, LLC was created in April 2013 to satisfy the need of local business owners for local web design and social media marketing services. My duties are very similar to the duties I had with omOriginals Marketing, as the companies are in the same line of work with similar services offered. My duties included: ordering supplies, maintaining the calendar schedule, answering multi-phone lines, managing billing system, project management, meeting deadlines, client correspondence, website creation and maintenance, social media marketing, client training, trouble shooting, research, graphic design, conducting client meetings and business presentations. Attending networking events and groups representing BA Design, LCC for the Kelso/Longview Chamber of Commerce and LeTip of Longview April 2013 – November 15, 2013

Reason for Leaving – Looking for a position in a team environment with the opportunity for growth. omOriginals Marketing – Longview, WA – 360-***-**** Office Manager Administrative Assistant – Worked with Mac OS to complete my duties as the Office Manager and Administrative Assistant. Many of these duties included ordering supplies, maintaining the calendar schedule, answering multi-phone lines, managing billing system, working with clients to solve problems with email or websites. Phone training for clients to set up email, step by step training for clients instructing them on how to update their website. Follow up with clients to collect content for items needed for various projects in the pipeline. Updating clients of project status and progress. Internal project management, website maintenance, building new websites using WordPress, Social Media Marketing included creating Facebook business pages and training. Use of Web Host Manager to maintain server and hosting for over 150 clients. Use of cPanel to manage email accounts and web stats for clients websites. Representation of omOriginals at various networking events and groups, including LeTip of Longview and the Kelso/Longview Chamber of Commerce.

May 2011 – April 2013

Reason for Leaving – Company relocated to Renton, WA and closed Longview, WA operations. Netbiz Marketing – Tualatin, OR – 1-888-***-****

Placement Department - My position in the placement department required extensive data entry for Google AdWords based on keywords and ads sold in sales department. This position required meticulous attention to detail and proofing to verify keyword pricing, spelling and ad space allotted by sale. March 2010 – July 2010

Reason for Leaving – Moved to Longview.

Target – Sherwood, OR – 503-***-****

I was originally hired as a temporary seasonal position within Target as general team member. I had the opportunity to work in various departments within Target because of my eagerness to learn and adaptability. Human Resources - orientation and processing of paperwork for new employees, training preparation and follow up. Computer input benefit information, vacation requests, and other clerical duties as assigned by the HR manager. Preparation of weekly schedule for 120+ team members with knowledge of Oregon Break Schedule and Meal Guidelines. Creating weekly reports on a deadline basis to show executives labor costs and general store information. Conflict resolution and advocating for team members various needs. Creating and expediting Fast, Fun, and Friendly weekend events for team member appreciation. This included conception and execution. Price Change Department – Based on a schedule set forth by our team leader; I scanned and changed prices of various products in the store. We are accountable of producing 100 price change tickets per hour worked and have consistently meeting my goals.

Presentation Department - Resetting different areas of the store based on the time of the year, using a planogram and detailed instructions to create a uniform look set to the Target Brand November 2009 – March 2010

Reason for Leaving – Opportunity for a full-time position with Netbiz. Powermax – Lake Oswego, OR – 1-888-***-****

This position was a temporary part-time position for the Holiday season. Data Entry of Internet Sales - Entering internet sales orders within a deadline into the company database using a Mac computer. Verified that SKU and product description matched before order was sent to shipping department. Verified payment method and entered monies received into the correct company GL account. Posted serial numbers of all items sold to close out and file fulfilled invoices on a weekly deadline. Maintained filing system of closed orders for reference of all corporate departments.

September 2008 – January 2009

Reason for Leaving – Temporary holiday position

Johnene N Thielen – 360-***-****

All Pacific Mortgage and Northwest Mortgage Advisors – Beaverton, OR – 503-***-**** In this position I worked for two companies simultaneously. I was the doc drawer/funder for both companies but the Assistant Office Manager for only All Pacific Mortgage.

Mortgage Funder/Assistant Office Manager - Preparation of mortgage loan documents based on stringent deadlines, research and knowledge of investor guidelines and procedures, and working with Escrow and Title companies to ensure a smooth signing. Funding mortgage loans required reviewing the signed documents in a very detailed manner to ensure no mistakes, solving any unforeseen issues, and working with the clients and Escrow Company to ensure a smooth closing. Scanning and shipping various aspects of the loan file to both the investing bank and corporate headquarters based on a same day deadline. Verification of client satisfaction at the end of the transaction and reporting to the loan officer of my findings. Creating and mailing thank you gifts and cards with the trust of the loan officers and the taste of the clients in mind. Maintaining loan officer’s client database using ACT, answering multi-phone lines, delivery of incoming and outgoing mail and faxes, screening phone calls and walk-in’s for solicitors to free up the Office Manager’s time. Creating Production Reports for the President of the company as well as production to close ratios of each loan officer. Creating cost sheets regarding office supply and toner orders. Maintenance and Technical Support of all in house computers and office equipment. Setting up e-mail, maintaining passwords, computer health, updating the company website, firewall, virus control and research. Locking in loan rates when required, which was at any time without warning, while looking for a better rate for the program to benefit the loan officer and client. Following up on lock expirations and costs. Pre-processing loan files included assigning the file a loan number, filling in the application blanks, meeting RESPA guidelines, opening title and escrow, ordering appraisals, mailing out necessary forms to be signed and follow up. This freed the loan processor to work at a faster pace and increase our closing turnaround time. Using Bluebird to enter archived files and scanning files on a monthly basis based on corporate audits of missing information. Creating and maintaining procedure manuals for the Funding and Receptionist positions, as well as doing any other tasks assigned or that I saw needed to be completed. Creation of marketing materials for various loan officers as well as the preparation and mailing of marketing materials on a monthly or as needed basis.

March 2004 – August 30, 2008

Reason for Leaving – Laid off due to housing market crash. Professional References

Jordan Mitchell – Superintendent – 503-***-****

Terry Welch – Gas Measurement Supervisor - 360-***-**** Dan Margaris – Distribution Clerk – 360-***-****

Joel Johnstone – Sr. Supervisor of Construction Services – 206-***-**** Jim Snyder – Snyder Gas Co. – 206-***-****

Bob Davis – Owner Life Mortgage/BA Design, LLC – 360-***-**** Eric Pucci – Owner New Rock Homes/BA Design, LLC – 360-***-****

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