Support Representative Customer Service
Resume:
Bernice Pitts
Millsboro, DE *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Consultant
Wayfair- Millsboro, DE
October 2021-Present
Start each customer interaction by phone or email with Building a relationship with the customer throughout the interaction.Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment) Always aim to exceed customer satisfaction, efficiency metrics, and issue resolution targets.Identify areas of improvement and convey trends in customer calls to leadershipNavigate multiple software applications and technologies simultaneously.Use conflict management skills and maintain professional composure. Always end the interaction with customers regardless if the issue was positive or negative with the customer happy they shop with Wayfair and will definitely remember your name.
Technical Support Representative
Transcom/Cloud 10 Corp - Fayetteville, NC
July 2020 to March 2021
Specialize in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. communicate with clients through calls or correspondence. Through this, Im able to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction.
Technical Support Representative
KellyConnect - Fayetteville, NC
May 2018 to March 2020
Specialize in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. communicate with clients through calls or correspondence. Through this, Im able to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction.
Server/Bartender
Smokey Bones Bar & Fire Grill - Fayetteville, NC
May 2007 to May 2018
Provided each of my customers a great dining experience. Ensuring all their needs are met while visiting our restaurant. Responsible for all cash and credit card transactions. Performed regular restaurant duties for opening and closing restaurants. Trained new employees
Server/Bartender
Mash House - Fayetteville, NC
November 2003 to March 2007
Provided each of my customers a great dining experience. Ensuring all their needs are met while visiting our restaurant. Responsible for all cash and credit card transactions. Performed regular restaurant duties for opening and closing restaurants. Trained new employees
Education
High school diploma
South View High School - Hope Mills, NC
August 2000 to June 2003
Skills
• Computer Networking (4 years) •
Mobile Devices (4 years)
• Network Support (4 years) •
Technical Support (5 years) •
Troubleshooting (10+ years) • iOS
(4 years)
• Android
• Software Troubleshooting (4 years) •
Help Desk (4 years)
• LAN
• Mac OS (4 years)
• Active Directory
• Operating Systems (4 years) •
Customer Service (10+ years) •
Microsoft Windows (5 years)
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