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DHARINI PATEL

SR. BUSINESS ANALYST

Phone: 416-***-**** Toronto, Ontario Email: adxxln@r.postjobfree.com SUMMARY OF QUALIFICATIONS AND SKILLS

§ An innovative self-driven professional who can solve problems using their creativity, critical thinking, and analytical skills.

§ A subject matter expert with more than 5 years' expertise in business analysis across a range of industries, including Retail, Banking, Telecom, and Insurance.

§ Demonstrated expertise in the Software Development Life Cycle (SDLC) implementation of the Waterfall and Agile approaches.

§ Proficient in recognizing business requirements, functional requirements, and system requirements, as well as conducting gap analysis and developing test cases.

§ Exhibits proficient abilities in written communication and documentation.

§ Assists in vendor-related Request for Information (RFI) or Request for Proposal (RFP) processes, as needed.

§ Hosted and led Joint Application Development (JAD) sessions, daily Scrum meetings, weekly status meetings, and bug triage sessions.

§ Assisted software teams on Agile methodology projects, collaborating with Product Owners and Scrum master’s to break down tasks, conduct strategic analyses, and overcome obstacles.

§ Engages with project stakeholders in the validation of their requirements and analysis models through methods like reviews and walkthroughs.

§ Proven expertise in producing Flow charts, UML diagrams, including Swim lanes, Use Cases, and Activity Diagrams.

§ Highly experienced in utilizing issue tracking software like JIRA.

§ Has experience with a variety of management tools, including Confluence and SharePoint.

§ Developed and maintained strategic business process modelling, Requirement Traceability Matrix (RTM), and superior management traits.

§ Vast experience creating Business Context Diagrams (BCDs) to assess the extent of an investment, considering the influence of the business process and important system stakeholders.

§ Effectively used SQL to manage huge data volumes and financial databases.

§ Closely collaborate with internal teams and external vendors to translate business objectives.

§ Possesses expertise in integrating internal and external applications, thoroughly researching dependencies, and collaborating with solution architects and developers to formulate system design plans.

§ Prepared and provided ad-hoc reports and dashboards by utilizing Business Intelligence Tools.

§ Has substantial experience in carrying out profit and risk analysis, as well as conducting risk management, conflict management, and budget management.

§ Delivers expert consulting, analytical, and technical support while demonstrating exceptional proficiency in time management.

§ Contributes actively to the development of the seed funding request by ensuring clear articulation of project scope, benefits, and identification of risks.

§ Took delight in engaging stakeholders by utilising excellent interpersonal communication abilities.

§ Quick learner with the ability to function effectively under pressure.

§ Demonstrated adaptability and flexibility to work on significant projects with short deadlines.

§ Exhibited compelling interpersonal, analytical, and problem-solving skills.

§ Showcased competency in prioritizing and validating requirements through customer or client communication and a high level of attention to detail.

§ Proven excellent written and verbal communication skills to aid effective decision-making.

§ Strong Proficiency using Microsoft Office products, including MS Word, MS PowerPoint, MS Excel, MS Teams, etc. 2

WORK EXPERIENCE

SR. BUSINESS ANALYST MAY 2022 – PRESENT

TD Bank, Toronto, ON

§ Assisted the product owner and Scrum master in facilitating and conducting daily Scrum meetings, sprint reviews, sprint retrospectives, and monitoring action items for process improvement.

§ Successfully facilitated and led Release Planning, Sprint Planning, daily scrum, Backlog refinement, and Retrospective meetings.

§ Supported the development teams in breaking down complex user stories into smaller user stories following the INVEST approach.

§ Created strong acceptance criteria to ensure accurate and compliant testing of user stories, resulting in their acceptance and verification without disputes.

§ Proficiently managed and maintained issues (Epics, Stories, and Tasks) using the JIRA platform.

§ Collaborated with business owners and the development team to develop Project Impact and Process Control Plan documentation.

§ Participated in estimation meetings with the development team to provide high-level estimates (Story Points) for items in the product backlog.

§ Assisted in developing key functional requirements, including creating use cases and process flow diagrams.

§ Analyzed cost-effective solutions for process changes and change management issues, providing recommendations to the Salesforce team.

§ Utilized SQL query and Microsoft tools to analyze complex data and recommend solutions to enhance customer relationships and retention rate.

§ Assisted multiple Agile Scrum teams and a Kanban team in converting business requirements into user stories.

§ Maintained and documented Epics and user stories in Jira, creating BPMNs and use cases to improve understanding.

§ Assisted in estimation strategy and prioritization techniques during Backlog refinement and Sprint planning events.

§ Provided training to team members on Agile processes and artifacts and facilitated Sprint events.

§ Supported the product owner in generating Burnup-Burndown charts and calculating the team's velocity for daily progress reports.

§ Demonstrated practical knowledge and understanding of technologies such as UML, data mapping, and real-time APIs.

§ Developed and refined Project Backlog Stories in collaboration with business stakeholders and technology partners. BUSINESS SYSTEM ANALYST OCT 2020– APR 2022

Hudson’s Bay, Toronto, ON

§ Utilized the RACI matrix to identify key stakeholders and determine their level of involvement in the project.

§ Conducted elicitation sessions to gather stakeholder requirements in the form of use cases and user stories.

§ Captured stakeholder perspectives to develop detailed business analysis models.

§ Facilitated workshops with operational stakeholders to identify gaps, root causes, and cross-functional dependencies.

§ Conducted gap analysis to identify areas for improvement and suggested enhancements to optimize the user experience.

§ Collaborated with business owners to understand competitive prospects and industry trends.

§ Acted as a Product Owner by refining the product backlog into user stories on JIRA.

§ Facilitated Scrum ceremonies and provided guidance to the Product Owner and Development Team in the absence of the Scrum Master.

§ Improved team performance by grooming and prioritizing user stories during Product Backlog Refinement sessions.

§ Prepared and documented workflow processes using web-based collaborative platforms such as Google Docs, SharePoint, and Confluence.

§ Facilitated daily Scrum meetings to review deliverables and address impediments, thereby enhancing the team's productivity.

§ Successfully conducted Bi-weekly Sprint Planning and Sprint Review meetings with the Scrum Team.

§ Developed various scenarios (Happy Path, Alternate Path, Exception Path) to ensure a better user experience of the product features.

§ Supported Quality Assurance efforts by assisting in unit testing, production deployment, and documenting use cases and test plan scenarios.

§ Logged defects and enhancements in JIRA based on business planning, rules, and specifications. 3

§ Conducted Smoke and Sanity testing on the UI to verify stability and expected behavior.

§ Documented and maintained Traceability Matrix and Decision Logs.

§ Monitored post-implementation issues and prioritized bug resolution for release management, contributing to continuous improvement.

§ Implemented approved change initiatives and documented Process Change Requests (PCRs) to improve team productivity.

§ Proficient in creating interactive dashboards and visualizing data using tools like Power BI or Tableau.

§ Possesses knowledge and familiarity in the areas of HTML, XML, SOAP, and REST APIs.

§ Created process flow diagrams and wireframes using tools like Visio, Draw.io, and Lucid chart. BUSINESS ANALYST JUN 2019 – SEP 2020

TELUS, Toronto, ON

§ Implemented various business analysis strategies and techniques to gather relevant data for supporting business objectives.

§ Effectively engaged in collaborative efforts with internal and external stakeholders to execute project strategic initiatives.

§ Utilized accurate estimation techniques to ensure the completeness of technical requirements and consistently maintained estimate accuracy.

§ Engaged with key stakeholders to focus on project guidelines and expectations, using appropriate elicitation techniques to capture stakeholder and business requirements.

§ Assisted with Business Architecture by providing technical information for system development and modifications and helped develop business specifications to support these changes.

§ Coordinated projects by communicating assertively with Development Leads to identify areas of opportunity, best practices, strategic initiatives, and areas for improvement.

§ Developed cross-functional relationships and provided post-implementation support by working directly with product owners and stakeholders to gather feedback on customer satisfaction, address post-launch technical issues, and handle change management requests.

§ Created use cases, specifications, and diagrams to provide guidance to development and QA teams.

§ Organized and led meetings to discuss strategies, work processes, and designs to facilitate decision-making.

§ Assisted the QA team in user acceptance testing activities (UAT), focusing on identifying test problems, recording system issues or defects, and proposing suggestions for system enhancements.

§ Supported other business operations by performing data analysis, analyzing, and documenting business processes, and preparing flowcharts and workflows.

§ Assisted the project management and business development teams in project evaluation and collaboration to ensure successful project implementation.

BUSINESS ANALYST MAR 2018 – MAY 2019

Sunlife Insurance, Toronto, ON

§ Collaborated effectively with key stakeholders to gather requirements and conduct analysis through Joint Application Development (JAD) sessions, workshops, and focus groups.

§ Prepared agendas and officially recorded detailed meeting minutes, including discussions, action items, and next steps.

§ Demonstrated negotiation skills with clients, staff, and external vendors.

§ Successfully managed risk mitigation by identifying, escalating, and resolving issues across multiple delivery groups.

§ Elicited, captured, and documented business requirements using structured methodologies and tools.

§ Supported the analysis of key questions arising from requirements examination to ensure project cohesion.

§ Facilitated requirement gathering sessions, regular checkpoint meetings, and status meetings with diverse stakeholders, ensuring timely communication of relevant information to the project manager and the entire team.

§ Proficient in modeling process workflows using UML diagrams such as business use cases, system use cases, activity diagrams, class diagrams, and state chart diagrams.

§ Conducted review sessions with the project team and business users as needed to track and verify bugs.

§ Evaluated, summarized, and prepared miscellaneous reports and background documents as required. 4

§ Effectively addressed inquiries from internal and external stakeholders while maintaining confidentiality and confidentiality.

EDUCATION

ACADEMIC:

§ Post-Graduate Diploma in Cloud Computing for Big data, Lambton College, Canada

§ Bachelor of Engineer in Information Technology, Gujarat Technical University, India CERTIFICATIONS:

§ IIBA Entry Certificate in Business Analysis (ECBA)

§ IIBA Certification of competency in Business Analysis (CCBA)

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