Tamara Jackson

Professional seeking a career in Administration and Customer Service

Roseburg, OR 97470

adxxl6@r.postjobfree.com

+1-503-***-****

I am searching for a position that will allow me to grow. I have over 25 years of customer service, office management and business administration experience, including the banking, legal and medical fields. I am very hard working, a quick learner and detail oriented. These qualities would be a great asset to any office.

Authorized to work in the US for any employer

Work Experience

Sr. Operations Administrator

FedEx Ground - Troutdale, OR

November 2021 to November 2022

• Ensure quality metrics are adequately captured, analyzed and communicated to management for improvement activities

• Coordinate and develop reports and assessment tools to verify compliance

• Prioritize workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day

• Ensure all packages receive appropriate scan statuses

• Inspect and handle hazardous material damages as per policy

• Research missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review

• Support ability for timely delivery and mitigates loss and damage by performing address searches/ corrections through various sources and ensuring packages are in good condition for the customer

• Assist drivers with address discrepancies and directions

• Perform computer data entry

• Serve as frontline customer service to receive, solve customer inquiries and issues

• Work closely with other internal staff, departments and customers to deliver high level of service to customers

• Review customs entries for accuracy and re-process with corrections if required Front Desk Agent

Best Western Columbia River Inn - Cascade Locks, OR March 2018 to December 2021

• Use Medallia Guest Survey service results to find opportunities to improve overall hotel and brand guest satisfaction performance

• Prepare and analyze internal and external Medallia reports for management staff review

• Support business operations by acting as technical support and training

• Provide guests with information, such as local attractions, events and directions

• Maintain an inventory of vacancies, reservations and room assignments

• Take same day reservations and future reservations

• Register arriving guests and assigns rooms

• Use persuasive selling techniques to sell rooms and to promote other services of the hotel

• Coordinate guest room maintenance work with the maintenance department, performing light maintenance on after hour shift

• Walk the hotel campus to uncover any requests or unusual occurrences

• Manage and resolve all guest complaints in a professional and courteous manner

• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests

• Process payments and cash handling/reconciliation

• Night Audit: Reconcile payment methods and transactions, Send batch reports, audit registration cards Assistant Manager

Maurices - Roseburg, OR

February 2006 to June 2011

• Opening, closing and retail operations management

• Hire, train, manage and schedule employees

• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus

• Supervise and coach sales staff to maximize sales and provide customer service excellence

• Develop in-store talent by creating succession plans and effectively managing performance

• Analyze financial reports and identify trends for strategic planning to achieve individual and store goals

• Plan events and promotional campaigns

• Communicate and merchandise store new initiatives, leadership messages and promotions

• Sort, prepare and merchandise freight according to company procedures

• Develop long-lasting customer relationships by identifying and anticipating customer needs

• Consistently lead the focus on delivering emotionally engaging customer experiences while implementing sales strategies

• Successful track record of setting and meeting daily, weekly, and monthly sales objectives

• Enforce company policies and procedures, assigning disciplinary action when necessary

• Inventory control and maintenance

• Handle cash, drawer reconciliation and bank deposits

• Successful completion of management training program

• Implement loss prevention strategies and training Personal Banker

PremierWest Bank - Roseburg, OR

October 2001 to April 2004

• Develop, plan and organize promotional events and campaigns

• Identify customer needs through the development of deep customer relationships, helping them to achieve financial well-being by marketing appropriate products and services

• Educate customers on and open Certificates of Deposit, Retirement and Money Market Accounts

• Consistently meet or exceed sales goals for loans, partner referrals and account opening

• Efficiently and accurately process deposit, withdrawal and loan transactions

• Manage and resolve all customer service issues in a professional and courteous manner

• Oversee and credit analysis on consumer loan process following approved guidelines

• Create and manage high volume of commercial account files and documentation

• Initiate, develop and strengthen commercial account relationships through needs-based interviewing to identify deposit, credit, and investment solutions

• Educate and train business owners on-site to utilize electronic banking solutions

• Recruit, interview, hire and train new staff

• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities

• Effectively manage and supervise day-to-day bank operations

• Supervise, coach and motivate staff by coordinating and implementing training and incentive programs

• Diffuse and manage staff conflicts and complaints

• Provide training on Federal Regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

• Compliance review and audits

• Perform vault, teller drawer and safety deposit box audits Administrative Assistant

Roseburg School District - Roseburg, OR

May 1998 to April 2001

• Prioritize, organize and plan a heavy daily workload

• Create curriculum and school materials using desktop publishing

• Design, create and maintain the Oregon Standardized Assessment Testing (OSAT) results database using MS Access

• Review, validate, and analyze data to create reports, documents, and presentations based on administration needs

• Serve as subject matter expert for (OSAT) data management and reporting issues

• Complete purchase orders for departmental supplies

• Manage administrator's calendar, using significant independent judgment while setting appointments, making travel arrangements, conference registration and hotel accommodations; checking in daily to prioritize meetings, projects and deadlines.

• Plan, coordinate and assist in facilitating staff meetings and professional development opportunities for staff members

• Assist with department budget planning

• Project management for multiple curriculum development and district projects

• Provide ongoing feedback to the administrators to identify possible areas of improvement, presenting recommendations for process revisions based on internal issues and workflow

• Design, implement and maintain a file system from a large volume of boxed loose documents

• Compose, proof and edit various inter-staff and outgoing professional correspondence

• Answer phones and provide customer service to parents, community members and district staff

• Serve as technical support for the district office staff

• Many other duties as assigned

Owner/Manager

SDR Credit Management - Roseburg, OR

June 1994 to May 1998

• Manage revenue planning, full-cycle bookkeeping and office procedures

• Plan, report, develop, organize, implement, evaluate and direct agency accounts receivable management and legal collection functions

• Monitor, update and implement debt collection procedures according to industry specific government regulations in order to maintain compliance

• Create procedures and policies manual and amend as needed

• Recruit, interview, hire, train and supervise staff

• Analyze accounts receivable management and legal collection procedures, making corrective actions in order to streamline workflow

• Research collection law in all 50 states, determining foreign judgment procedures and law

• Strategically market agency to acquire, build and maintain a strong client relationships

• Manage high volume of client accounts, providing timely payments and collection reports

• Skip-trace to locate debtor and acquire current contact and financial information

• Explain the debt collections process by counselling debtors in options and recourses using various programs and agency affiliations

• Educate debtors on budgeting; making payment arrangements based on a required household budget

• Negotiate debtor account resolution, accurately documenting actions within the collection system

• File legal claims, obtain service of process, judgment, execution on judgment, and obtain complete resolution of account utilizing various means of asset attachment

• Manage high volume legal collection accounts, meeting numerous court deadlines on each one Patient Advocate / Medicaid and Workman Compensation Billing Douglas Community Hospital - Roseburg, OR

April 1992 to June 1994

• Record and maintain complete documentation of activities performed on account while in-house and during the patient accounting cycle

• Conduct interviews with patients and/or family members

• Perform financial clearance function including collections; cancel accounts that have not had any patient cooperation and are not eligible for any programs and prepare accounts for Financial Assistance review

• Complete the appropriate applications and following through until approved

• Develop a working relationship with patients, based on good communication skills, enabling accounts to be processed quickly with government program eligibility

• Maintain assigned work queue of patient accounts

• Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrolment and renewal for prospective Medicaid patients while answering patient questions

• Evaluate and reprocess Medicaid and Workers Compensation claim denials using proper ICD-9 codes

• Act as patient advocate to ensure proper care of account resulting in payment

• Take and record cash or insurance payments according to insurance EOBs

• General ledger clearing account reconciliation and maintenance

• Project management and coordination

Office Clerk

UPS - Roseburg, OR

March 1990 to April 1992

• Mail distribution

• Payroll preparation and batching

• Dispatch planning and ensuring service, safety, and cost goals are met

• Coordinate with others to ensure dispatch plans are executed efficiently and ensure adequate staffing and equipment levels for transportation needs

• Load/tractor planning and assignments

• Monitor load movement and track the condition of equipment

• Review, analyze and track various dispatch, service reports and schedules to create efficient dispatch plans, verify service levels, address performance issues and incorporate modification

• Fuel reconciliation and management

Education

High school diploma

Roseburg High School - Roseburg, OR

September 1985 to June 1988

Skills

• Sales

• Communication skills

• Customer service

• Upselling

• Computer skills

• Supervising experience

• Banking

• Project coordination

• Staff training

• Clerical experience

• Microsoft Office

• Operations Management

• Microsoft Access

• Project Management

• Accounts payable

• Accounts receivable

• General Ledger Reconciliation

• Legal Research

• Night Audit

• ICD-9

• Account Reconciliation

• Credit Analysis

• Bank Reconciliation

Certifications and Licenses

NCRC

February 2018 to Present

I scored GOLD. I was only a few points from PLATINUM. Assessments

Project timeline management — Proficient

May 2023

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Bookkeeping — Proficient

March 2023

Calculating and determining the accuracy of financial data Full results: Proficient

Clinical judgment — Proficient

May 2023

Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient

Learning agility — Proficient

May 2023

Learning and applying new information

Full results: Proficient

Home health aide skills — Proficient

May 2023

Providing care to patients in a home setting

Full results: Proficient

Case management & social work — Proficient

May 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Nursing assistant skills — Proficient

May 2023

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient

Food service: Customer situations — Proficient

May 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Medical billing — Proficient

May 2023

Understanding the procedures and forms used for medical billing Full results: Proficient

Principles of accounting — Proficient

May 2023

Preparing financial records according to federal policies Full results: Proficient

Retail customer service — Proficient

May 2023

Responding to customer situations in a retail setting Full results: Proficient

Customer service — Proficient

March 2023

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

April 2023

Influencing and negotiating with customers

Full results: Proficient

Workplace safety — Proficient

May 2023

Using safe practices at work

Full results: Proficient

Medical receptionist skills — Proficient

May 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Basic computer skills — Proficient

May 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Mechanical knowledge — Proficient

May 2023

Understanding and applying mechanical concepts and processes Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

March 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

General manager (hospitality) — Proficient

March 2023

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Marketing — Proficient

May 2023

Understanding a target audience and how to best communicate with them Full results: Proficient

Customer focus & orientation — Proficient

March 2023

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

March 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical terminology — Proficient

March 2023

Understanding and using medical terminology

Full results: Proficient

Office manager — Proficient

March 2023

Scheduling and budgeting

Full results: Proficient

Managing accounts in QuickBooks — Proficient

May 2023

Using QuickBooks software to manage business financials Full results: Proficient

Automotive maintenance — Proficient

May 2023

Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient

Data entry: Attention to detail — Proficient

April 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient May 2023

Planning and managing resources to accomplish organizational goals Full results: Proficient

Working with MS Word documents — Proficient

March 2023

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Basic maintenance and repair — Proficient

May 2023

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient March 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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