Support Specialist Tech
Resume:
BRIAN
THOMAS
adxxjw@r.postjobfree.com
OBJECTIVE
Aiming to leverage my skills to successfully fill the Lead Technical
Support Specialist role at your company.
SKILLS
Efficient professional with 4.5 years of experience and a proven
knowledge of data management & recovery, end user support, and
IT/IS.
EXPERIENCE
U.S PACK LOGISTICS – SYSTEM ADMINISTRATOR
October 2022 – Present
-Responsible for provisioning and administration work for all levels of employee
-Shipping and receiving systems and other devices per policy
-Troubleshooting and repairing various systemic issues both hardware and software
-Managed mass migration of hardware from one location to another relative to their Go-Live dates
-Creating accounts and logins for various positions within the company, as well as email/distribution lists when necessary
-Responsible for employee separation duties as well as removing/deleting expired accounts.
-Utilize Microsoft admin support tool when creating and distributing access to various licenses and positions within the company
ADVENT HEATH – TECHNICAL SUPPORT SPECIALIST
December 2021 – October 2022
-Familiar with SharePoint remote connection, physical network connections, on site troubleshooting, repair of laptops & personal machines
-Assists w/ outlier assignments; familiar with hospital layout & HIPPA
-Responsible for tech support rounding and engaging with physicians & EPIC rounding for 14 floors (Ginsburg), MOB & Sherman Center Main Tower
-Printer diagnostics and repair/replacement, network configuration
-Implemented time clock replacement in all AdventHealth buildings
ALORICA – TECHNICAL SUPPORT SPECIALIST & MANAGER
October 2019 – October 2021
-Managed a team of ~30 agents while maintaining sitewide goals for service level agreements & tech-to-client interactions
-In charge of taking on difficult clients for de-escalation as well as other escalations on a daily basis
-Assisted the team with troubleshooting and diagnostics, specifically for Dell computer systems
ENNOVIEW, INC – TECHNICAL SUPPORT SPECIALIST & MANAGER
April 2017 – August 2019
-Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems via remote access and phone/chat support.
-Maintain logs related to network functions, as well as maintenance and repair records.
-Perform data backups and disaster recovery operations.
-Confer with network users about how to solve existing system problems.
-Analyze equipment performance records to determine the need for repair or replacement.
-Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
-Perform routine network startup/shutdown procedures and maintain control records.
EDUCATION
A.A. IN BUSINESS @ VALENCIA COLLEGE
MAY 2012
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