Cheryl Piper

Hemet, CA *****

adxxjj@r.postjobfree.com

951-***-****

To have an opportunity with a Company, which will offer personal and professional growth for a knowledgeable individual where my experience will have valuable application. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Title Curative Specialist

Stewart Title Guaranty Company - Tampa, FL

July 2021 to May 2023

• Payoff Department servicing all States

• Understanding and satisfying all title requirements

• Performing all required title and curative duties with confidence and professionalism. • Confirming legal vesting

• Receiving and attaching taxes to files as needed

• Reviewing commitment package documents for accuracy

• Performing subordinations as needed

• Reviewing for Clear-to-Close status

• Performing additional curative work as needed

• Order payoffs and reviewing payoff judgements as needed

• Reviewing second mortgages on titles as needed

• Completing Deed Order forms as needed

• Additional customer service duties include:

• Anticipating customer needs and resolving customer escalations in a professional, efficient manner

• Point of contact for Loan Depot

• Follows and may recommend best practices that contributes to the team environment • Reviews title commitments and title searches to validate title curative actions • Follows best course of action with the anticipated timelines required to cure the file • Escalate opportunities to mitigate losses or otherwise settle

• Researches and obtains payoffs for open liens and judgments

• Obtains, reviews, and clears all title requirements including Condo or Homeowners Association Statements

• Prioritizes and performs daily pipeline management routines to achieve established SLA’s • Performs additional fulfillment duties as directed by manager Creative Team Lead

Novare National Settlement Services - Irvine, CA

July 2020 to June 2021

Document Control Specialist

Swiss Post Solutions - Santa Ana, CA

April 2020 to July 2020

The Document Scanning Specialist is responsible for the file preparation, scanning, quality assurance and indexing of imaged documents. This is an integral part of the imaging functions within the Digital Processing Center. This is a team position and incumbent may be required to perform one or all of the responsibilities for the position at any given time to provide exceptional customer service and meet SLA's.

Key Responsibilities Include:

Perform high volume document scanning and imaging work Index documents and in some cases, re-scan if needed Unbox, sort and feed documents into high speed scanners and perform any quality assurance work while scanning the documents

File/re-box documents upon completing the scanning process Will regularly lift/push/pull objects, perform data entry and work in a fast paced, deadline driven environment

Summary of Essential Job Functions:

Work in a document production environment, scanning/imaging documents in high volumes Open boxes of documents, sort, remove binding/staples and feed documents through high speed scanners Organize documents (ie. Prep) for scanning and resort for re-sort for storage Quality assurance work may be required

Meet deadlines/production requirements per day/week Work with others on a team/project

Perform any data entry as required per assignments Competencies:

Customer Service Rep

Mesa Cold Storage - Fullerton, CA

June 2019 to November 2019

Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online.

Helped resolve product returns, responded to shipping inquiries and answered order status questions. Processed product orders, including entering customer orders and completing stock replenishment orders.

Engaged with customers to understand and resolve issues and answer product questions. Documented compliance with company policies and procedures and wrote sales reports daily. Performed administrative support functions such as processing payments and reconciling accounts. Processed orders and coordinated delivery schedules to meet customer needs. HPP Worker

Lineage Logistics - Mira Loma, CA

December 2016 to November 2017

*Responsible for efficiently packaging finished product into final containers/cartons * Ensure accurate code dates are printed on the product per customers requirements * Set-up equipment, tables and blank forms as needed at the very start of every shift and as necessary * Conduct QC checks on product labels, leakers, damaged packaging (plastic containers) and isolate non conforming product

* Follow all food safety programs, GWP guidelines, company policies and procedures

* Safety operate machinery and equipment, only if properly trained

* Observe any non-conforming packaging and/or processed products to isolate and remove them from the production line

* Ensure that all required documents and reporting is completed and submitted daily to the production lead

* Ensure the proper receipt, storage, handling and/or distribution of safe and quality food products at this facility

* Perform any other duties as assigned by the production lead, supervisor and/or managers Asset Processor

Auction.com - Irvine, CA

June 2012 to February 2014

Irvine, CA

Process all sales instructions for future sale dates.

* Assist with processing sales instructions for auction day assets

* Assist in war room on Super Tuesday auctions for GA

* Daily postponed rollover report

Asset Coordinator

* QC redacted bpos and load into MLH prior to Web Live date (property address, APN) * Escalate Quality Assurance issues to Asset Processor

* Ensure assets without 3rd party BPOs have Google shots and are loaded into FTP * Ensure all 3rd party values and property data from closed BPO order reports are properly loaded into correctRCP fields

* Ensure all Postponement Rollovers have photos and redacted bpos loaded from previous instance. Recovery Support/DFS SERVICES Support Specialist

Bank of America - Brea, CA

February 2008 to June 2012

Brea, Ca

Charge Off Department Agency Management

• Account placements, acknowledgements and recalls to third party collection • Agency Locate and obtain loan files for due diligence, make copies as needed • Identify and clear primary collateral deficiencies for non flow sales

• Organize and maintain schedules, closing documents, and post sale documentation

• Coordinate and resolve secondary collateral issues on service released non flow sales, including Preparation of assignments

Recovery Support/DFS SERVICES Support Specialist

• Prepare lien releases on Mortgage accounts. Maintain spreadsheet to ensure that the title company sends information back in a timely matter

• Send out Paid and Settled letters on accounts that were paid in full

• Request for the Credit Bureau report be updated to show a paid status

• Closed accounts after confirmation of liens being recorded

• Handled auto warranties and escalated for repossession after further reviews were needed. • Collected on auto loans and leases via the telephone

• Handled complex and diverse situations regarding the loans and leases

• Collected on accounts that range from 1-60 days of delinquency Investor Relations Transaction Specialist

Argent Mortgage - Orange, CA

February 2003 to June 2007

Liaison between investor and Investor Relations

* Locate and obtain loan files for due diligence, make copies as needed

* Identify and clear primary collateral deficiencies for non flow sales

* Organize and maintain schedules, closing documents, and post sale documentation

* Coordinate and resolve secondary collateral issues on service released non flow sales, including preparationof assignments

Investor Relations Loan Doc Delivery Review (LDDR) Senior Analyst

* Support associates in achieving investor loan pool deadlines and other LDDR objectives * Keep abreast of Argent underwriting guidelines, stacking and documentation requirements * Provide Quality Control review of LDDR associate assignments

* Continuously monitor and evaluate workflow

Education

High School Diploma

Saddleback High School - Santa Ana, CA

1993

Skills

• Microsoft Excel

• Administrative experience

• Quality control

• Account Reconciliation

• Filing

• 10 key

• Sales

• Microsoft Office

• Microsoft Outlook

• Quality assurance

• Order entry

• Customer Support

• Packaging

• Organizational skills

• Customer service

• Document management

• Account reconciliation

• Live chat

• Data entry

Contact this candidate