Administrative Assistant Customer Service

AMALIA A. GARRETT

***** **** ***** *** **, Kinston, Alabama 36453

Contact Number : 334-***-****

Email ***********@*****.***

APPLING FOR:

Human Resources Specialist

PROFILE

A persistent and dedicated Human Resources and Administration Professional the fields of Manufacturing, Sales/Service/Distributorship, Assisted Living, Memory Care and Medical Care. Skilled in Negotiation, Policy preparation and Analysis, Salary Administration, Succession and Performance Evaluations, Operations Management, Employee Recognition & Succession Planning, Payroll and Benefits Administration, Customer Service, Health, and Safety compliance.

AREAS OF EXPERTISE

Management Training and Career Developments

Employee Relations and Grievance Proceedings

Organizational Needs Assessment and Affirmative Action Plan Management

Problem Solving & Trouble Shooting

KAIZEN and LEAN Management

Policy Development & Implementation

Recruitment Policy Development

Employee Performance Management

Benefits & Compensation Administration

Cost Controls and Benefits Analysis

Project Planning and Management

Wages & Salary Analysis

Payroll & HRIS Management

Medication Management – RCFE

Caregiver’s Training – RCFE

Environment, Health & Safety Management

Security & Building Maintenance Management

Coordination with Court Ordered & Assigned Conservators for the Elders

RCFE Compliance with all the Federal and State Rules Regulations

Incentives & Rewards Systems

Company Wide – 5S Implementation

PROFESSIONAL EXPERIENCE

Administrative Assistant

EDEN AT CRESTVIEW ASSISTED LIVING *Feb 2022 – PRESENT

AND MEMORY CARE, Crestview, Florida

Oversees day-to-day activities of the Business Office/Administration.

Entertains incoming inquiries about the facility, personal and over the telephone thus yielding to the increase in facility occupancy to 97% capacity.

Handles company AR & AP and ensures residents room and board, level of care fees are properly settled on time.

Assists Administrator and other staff in the delivery of high-quality services to residents and their families in compliance with Federal and Florida Statues.

Manages, ensures that all residents and employee documents are current, completed and properly filed for easy access in accordance with the company policies and procedures.

Organizes, directs, coordinates, and supervises Business Office.

Human Resources Director

OAKVIEW MANOR HEALTHCARE & REHAB CENTER *Feb 2021 – Aug. 2021

Ozark, Alabama

Managed all employee relations by providing conflict resolutions or coaching as needed.

Ensured management and employee relation as addressed immediately.

Developed, monitored HR policies and procedures were in compliance with the Federal and State Laws.

Assisted in filing vacancies in departments from postings jobs, receiving applications through the entire process of signing all new hire paper works.

Advised and administered the Benefit programs for all Oakview Manor employees.

Analyzed salary and wage data to determine competitive compensation plans and assisted the Administrator to ensure compliance with the equity within the organization.

Developed, maintained, and kept all job descriptions for all positions updated.

Managed the administration of FMLA, Health/Dental/Vision Benefits, Cobra, WC policies, 401K and procedures for employees as regulated by Federal and State Laws and procedures.

Handled and processed company’s payroll systems

Human Resources & General Services Manager

INZI CONTROLS ALABAMA, INC., Elba, Alabama *March 2018 – Aug. 2019

Automotive Parts Manufacturing – Injection and Blow Mold

Saved the company $300K from Unemployment Claims through proper employee orientation and documentations.

Managed talent acquisition process including

Managed talent acquisition process, including sourcing, testing, interviewing, hiring, and onboarding process thus increasing level of employee retention from 5% to 25%.

Managed implementation and compliance of various Federal and State benefits like EEO, MLA. FLSA, ADA, 401K, Work Compensation, Unemployment Claims, etc.

Kept job description up to date, accurate and in compliance with relevant Federal, State and local laws and regulations for all positions.

Developed Affirmative Action Plan, Training and Performance management program that ensures all employees treated equality, familiar with their job responsibilities, that will comply to all relevant legal and safety requirements both the Federal and State.

Created and updated compensation strategy/salary admin through market analysis and paid surveys

Managed the company wide Performance Evaluation.

Handled investigation and resolution of employee issues, concerns, and conflicts.

Ensured all employment practices complied with federal, state, and local regulations

Managed Health and Safety policy of the company in compliance with all the rules and regulations of OSHA, Federal and State.

Handled and oversee General Services activities and in compliance with the company rules and regulations as well as the Federal and States requirements

Monitored compliance of contracted temporary services

Assistant RCFE Administrator/Human Resources Manager

PASADENA MANSION & MERRIDIAN MANOR *Jan 2010 – Jan. 2018

(Assisted Living & Memory Care Facilities for Elderly)

Pasadena, California

Increased occupancy rate of the facilities to 100%

Developed, monitored, and adjusted work schedule of the staff to ensure adequate staffing to meet standard quality of services are given to the residents.

Conducted routine rounds of the facilities to ensure safety and health are in compliance set by CCLD, OSHA, Federal and State and rules and regulations.

Handled and managed full H.R. operations and requirements,, recruitment, onboarding, training of needed staff, EEO, FMLA, Unemployment Claims.

Conducted and participated during initial and ongoing resident’s assessments to help attending medical professionals handling the resident’s health concerns.

Fostered smooth functioning, efficient operation through timely and effective resolution of grievances from residents, families, or staff.

Ensured that appropriate, right care and attention are being given on a timely manner.

Fulfilled job duties of staff position during periods of employee absence, position vacancy, etc, as necessary to ensure optimal operation continuity of the facility.

Closely coordinated with the immediate family members or the person in charge of the residents to implement services they want to extend (i.e., care, accommodations, and transportation)

EDUCATION

Bachelor of Science (Psychology), Graduated

Adamson University, Manila, Philippines

Graduated Under the Government Scholarship Programs of the Philippines

Certified CPR/AED & First Aid (Adult, Child, Infant)

National Health & Safety Association ( July 1, 2024 )

AMALIA A. GARRETT

(334) 494 – 2878

Contact this candidate