Customer Service Operations Manager
Resume:
SADJA K. BARNES
Las Vegas, NV
United States
************@*****.***
Effective Time Management Communication Skills
Decision Making
Ability to Multitask
Time Management
Ability to Work in a Team
Work well Under Pressure
Advanced Customer Service Skills
Fast Learner
Motivated Attitude
Active Listening
Hard Working
HOBBIES
Roller skating, Cooking, Snowboarding, Working out, Martial Arts,Volunteering
Dynamic and motivated with a proven record of generating and building relationships, managing projects from concept to completion and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, maintaining effective relationships in the course of work cooperatively and effectively within a close team setting.
Operations Coordinator at National Phlebotomy Provider Network, Las Vegas
March 2021 — June 2023
Assist Operations Manager, Answering multiple phone lines. Providing support for field technicians.Collecting, evaluating, and
interpreting varied information. Setting priorities, coordinating multiple schedules and meeting deadlines. Using sound, independent judgment within established policy and procedural guidelines. Effective interpersonal communication. Maintaining accurate records and files per outlined procedures. Establishing Leadership and Teamwork Conflict Resolution.
Operations Support at Badger Daylighting Inc., Benicia September 2018 — June 2021
Schedule daily projects. Dispatching units daily. Answering telephones and ensuring 100% customer service. Reviewing operator’s daily paperwork. ( Daily trip ticket, FLRA, DOT logs).Ensuring that operators are following Badger’s maintenance policies procedures.Assist with pre employment and new hire paperwork. Ensure all Operator training is complete and documented in files. Maintain employee files.Maintain OQ files.Invoices – Review charges and code. Payroll – Review and inform payroll of necessary
changes.Delivering of material to the units in the field if needed.Drivers Logs. DOT Log Book Audits.Order parts for trucks.Obtain quotes from vendors.Monthly Safety Meeting – Gather topics, create agenda.Update manuals.Order office supplies and PPE.Reports – Daily / Weekly.
Senior Staffing Specialist at Allied Universal, San Francisco February 2017 — August 2018
Maintain the Master Schedule for all accounts in the assigned branch. In daily coordination with Operations Manager(s), update the Master Schedules based on new hires, terminations and transfers, and ensure the company’s “scheduling philosophy” is properly maintained and consistently applied. Create a weekly Open Post List based on openings in the Master Schedule and/or personnel upgrades identified on an as needed basis. Work closely with Regional Recruiter to evaluate open post needs and ensure recruiting activities support branch hiring needs.
Customer Service/Admin Assistant/Customer Care at
Kelly Services November 2010 — February 2017
Act as a point of contact among executives, employees, clients and other external partners. Attend meetings and take notes and minutes. Manage information flow in a timely and accurate manner. Perform the highest standard of customer service at all times.
EDUCATION
B.S. in Health Care Admin, University of Phoenix
Contact this candidate