Mark Kuira Maina.

Hospitality Professional.

P.O. Box 855, Nanyuki.

011*******.

adxxih@r.postjobfree.com

Professional Profile

I believe am reliable, well-versed in assisting guests depending on their need’s services. A smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Career Objective

Looking to secure a challenging role where skills, knowledge and expertise gained through education and experience to date can be applied and further professional development achieved. Skills

Customer Service Skills Customer focus

Telephone Skills Organization

Great computer skills Customer Relations

Professionalism

Professional Experience

May 2021- October 2022

Front Desk Agent at Waridi Paradise Hotel and Suites Kilimani, Nairobi. Responsibilities include:

• Performing all check-in and check-out tasks

• Guest billing.

• Managing online and phone reservations

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Selling and promoting hotel services to customers.

• Establishing, developing and maintaining positive business and customer relationships October 2019 – December 2020

Front Desk Agent at Myra Residences Kilimani, Nairobi, Responsibilities include:

• Welcoming guests and responding to inquiries, requests, and issues in a timely, personable, and efficient manner.

• Cashiering.

• Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals

• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

• Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.

• Meeting company goals in terms of sales.

January 2019 to September 2019

Intern at Stem Hotel, Nakuru.

Key Qualifications & Responsibilities

• Respond to requests and enquiries

• Handle reservations and prepare for restaurant service.

• Set dining tables for different types of menus.

• Maintain cleanliness of service areas and perform hosting functions.

• Take orders and prepare beverages.

• Serve food orders and interact with customers from diverse background. Education and Training

Dedan Kimathi University of Technology

(2015- 2018)

Degree in Sustainable Tourism and Hospitality Management Second class honors (lower division)

COMPUTER LITERACY:

2015: Nanyuki Institute of Communication and Advanced Technology. Proficiency in;

Ms. Windows, Ms. Word, Ms. Excel, Ms. Access, Ms. Power point, Ms. E-Mail & Internet. And Quick Books

Nkubu High School

(February 2011-November 2014)

KCSE Grade B plus

Referees

Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and/or any other aspect with respect to me. Ms. Elizabeth Kariuki

Tourism Officer,

Laikipia county Government,

072*-******.

Mr. Maina

Front Desk Manager.

Waridi Paradise Hotel.

070*******

Mrs. Susan Mbau

Manager,

Myra Residences.

072*******.

Contact this candidate