Dionne Williams

Address: Dallas, Texas *****

Phone: 214-***-****

Email: adxxhl@r.postjobfree.com

Objective:

To obtain a position that will allow me to utilize my people skills. One that would allow growth opportunity and stability. I am self-motivated with an upbeat personality. I have exemplary customer service skills with a positive attitude. I communicate effectively with all staff. I am a problem solver and also multi-tasker.

Skills:

MS Word, Excel, Outlook, and PowerPoint

Lotus Notes and Sales Logix Database, Lytex Systems Database

Microtel Switchboard on computer-Operator, Home Tracker-Mortgage Database, AMN-Mortgage Database, QuickBooks, Citrix SXe, SriptMed, Copy Paste, Shipping Tool, Raisers Edge, Blackbaud Raisers Edge, Lending QB, and Velocify, Salesforce, C Cure 9000, Slack

Work Experience:

S3/USAA 07/11/23- Current

Security Admin/Receptionist Plano,Texas

Meet and greeting clients

Checking in visitors, contractors, and employees

Entering visitors into Salesforce System

Provide access and disable badges in C Cure 9000 Administration System

Enforce access control and ensuring only authorized personnel enters building

Monitoring operational procedures

Maintaining constant surveillance of assigned areas

Keeping reception area tidy

Answering calls and forwarding messages via Slack or email

Assigned Parking decals and hang tags

Manually logged visitors, and temporary badges on log sheet

Created spreadsheet for badge tracking

Assist public with company inquiries

Weekly supply inventory and ordering of badge supplies

Assist with special projects

Logs checks

Aspire Financial dba Texas Lending.Com 07/14/21- 3/21/22

Customer Service Representative/Receptionist Dallas, Texas

Handles incoming and interoffice calls

Performed Receptionist duties as required

Receives, sorts and posts all incoming mail.

Maintains mail records as required.

Mails all outgoing mail as required.

Logs checks

Prepares labels for FedEx packages

Performs various projects as requested from other departments.

Greets visitors courteously, determines their needs and directs them to the appropriate person and/or office.

Assists in other departments as needed.

Maintain Daily Reports: Loan Cancelled Report, Funded Report, Processing, and Disclosure Report using Velocify and LQB system.

Imprimis Group/SRS 05/10/21- 05/26/21

Corporate Receptionist McKinney, Texas

• Answer phones and route incoming call

•Greet visitors, handle their inquiries and direct them to the appropriate person

•Manage log of Guest, Employee, and Contractor’s Security Badges

•Set up outgoing FedEx packages

•Delivery of mail to appropriate department

•Assisted with setting up daily catered lunch

• Maintenance of Reception and break room areas

•Stocked break rooms as needed

•Scheduling/Management of conference rooms

•Faxed, Copying, and Print documents

•Created Reserved signs for meetings

•Maintained/Updated daily badge log

•Update Employee Phone List

•Assisted Facilities Coordinator with other projects/duties as needed

Insight Global/AllianceRx Walgreens Prime 08/2020- 03/2021

Patient Care Advocate-Contractor Remote/Frisco, Texas

• Receive inbound calls and perform outbound calls to patients and physician’s offices

regarding orders for medications, pharmacy services and any other non-clinical inquiries

• Add or update insurance and pharma information in patient’s record, or collect insurance

information and alert appropriate teams to update the patient's account

• Coordinate patient care by scheduling orders, communicating information to patients

regarding shipments, assessing supply needs, verifying patient information and notifying the

Pharmacist of issues or changes in the patient’s condition

• Create patient activities as a reminder for the following task including but not limited to

follow up calls for patients, to initiate discharge of service, to contact a doctor’s office, to mail

a letter to patient, and any other reminders necessary as it relates to a patient’s care

• Connect patient’s with pharmacist for counseling and clinical inquiries as required

• Escalate calls to clinicians, insurance verification teams, specialized teams and support teams

as required

• As the first line of contact to customers and set the tone for the company and services are

experienced. Worked as specialized team for Cystic Fibrosis meds, Fertility meds and Core

meds

Imprimis Group/Jr. Achievement, Planned Parent Hood

Liquidity Services, WFF, Highmark Residential 07/2018- 06/2020

Customer Support III (Contract Assignment) Garland, Texas

• Accept Inbound Calls

• Outbound calls to buyers regarding account

• Scheduled buyers’ appointments daily for merchandise pickup

• Answered emails daily

• Assisted with online accounts (passwords and documents needed for account activation)

• Cancellation of buyers purchased merchandise

• Review Sales Tax Certificates and Credit Card Authorization Forms

• Reviewed Shipping Labels and Bill of Ladings for appointment scheduling

Securus Technologies 12/2012 – 1/2018

CSR II Carrollton, Texas

●Responsible for busy incoming calls from friends, family and customers for correctional facilities

●Open & create phone, online web accounts and trouble tickets for online access

●Chat Live Agent via online

●Auto Pay Text Game 10 Weeks – 2nd Place

●Assist Supervisor in New Hire Training Class

oPrepared training pamphlets

●Order tracking of Securus Tablet for inmates

●Responsible for accurately updating and maintaining the customer accounts in a timely manner, while assisting in general customer

●Respond to and resolve difficult and sensitive customer inquiries and complaints

●Research of customer cut-off calls

●Assistance to technicians for troubleshooting ticket and customer information

●Billing questions

●Took customer payments and solved credit issues

●Handling customer complaints

●Maintains a high level of first call resolution and quality

●Escalation Team assisted with customer escalated issues

●Working systems-CRM, Knowledge Base, S-Gate

●Floorwalker and assist agents with customer inquiries

●Team Decoration Committee

Various Continuous Contract Assignments 4/2007 – 6/2012

Dallas Texas

Receptionist / Customer Service (Metals, Property Mgmt., Service, Medical & Staffing industries)

●Company’s first impression-greeted guest with a smile

●Responsible for busy Incoming Calls, including switchboard at times

●Data Entry

oFreight Log daily

oContract information

●Matching orders for billing

●Mail out invoices daily for billing

●Check inventory in Citrix Program for product availability

●Sort incoming mail, and handled outgoing mail

●Scheduled outgoing UPS, FEDEX packages and incoming

●Special Assignments for Billing Department

●Responsible for pulling reports for accounting dept. daily

●Responsible for answering busy incoming lines

●Company's first impression-greeted guest with a smile

●Accept checks from tenants and log check information

●Logged, copied tenant payments

●Released title information if account paid

●Responsible for seven daily reports

●Responsible for Repo Cancellation Report

●Filled out daily deposit slips to send out check deposits daily

●Helped with accounting invoices on daily basis copy and file

●Entered invoice information into MRI Database and spreadsheet

●Travel Coordinator daily, booked car rental, hotels, and flights for staff

●Scheduling of conference rooms

●Ordering of supplies monthly for office staff

●Helped Marketing Director with mail-out special projects

●Ordered Birthday cakes for monthly birthday parties & set up

●Ordering of nameplates and business cards for staff and new hires

●Responsible for patient sign in/sign out

●Logging, labeling and mailing UA-Drug Screens

●Scheduling appointments for therapist

●Filing and updating patient charts

●Expense reporting

●Assisted Doctor in taking vital signs – blood pressure, temp, weight & height

●Taking all candidates through application process

●Supporting 3 Account Executives

Education:

A. Maceo Smith High School Dallas, TX

High School Diploma

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