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Customer Service Development Representative

Location:
San Antonio, TX, 78261
Posted:
June 26, 2023

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Resume:

Vanessa Roes

(***) *******

adxxh9@r.postjobfree.com

Self-motivated, dynamic professional with diverse credentials which combine solid, tactical leadership and Human Resources expertise with a strong business background, an ability to work collaboratively, and a commitment to achieving corporate goals. Results-driven recruiter with the proven ability to reach desired individual and regional specific company objectives and provide outstanding customer services.

STRENGTHS & CORE COMPETENCIES

●Superior ability to devise effective recruiting strategies coupled with strong problem-solving skills.

●Proven track record for establishing and maintaining excellent rapport with clients’ and candidates’ resulting in increased company revenue.

●Highly organized and self-directed; efficiently prioritize and successfully complete multi-faceted projects with attention to detail, in compliance with strict deadlines and legal requirements.

●Member of various Diversity councils to increase commitment to organizations’ diversity hiring needs.

PROFESSIONAL EXPERIENCE

Willard Powell 07/2022 —12/2022

Engagement Manager

●Willard Powell is a metrics based Executive Search firm focused on Diversity.

●Responsible for engaging with top talent in the Telecom, Media, Financial Services and Telecom sectors.

●With every new Engagement, I was responsible to be on a conference call with the clients to go over the position in detail and discuss the companies from where we should find our candidates.

●Responsible for being on weekly calls with several clients to discuss candidates of interest.

●Negotiated salaries, bonus and start dates.

USI Insurance Services 07/2021 –07/2022

Senior Talent Acquisition Consultant.

●Collaborate with Executive Leadership and hiring managers to develop and execute a talent acquisition approach, designed to create a strategic and diverse pipeline of talent.

●Recruit and place High Net Worth and Middle Market Insurance Professional Producers.

●Rely heavily on LinkedIn Recruiter and referrals.

●Responsible for the full cycle recruitment including sourcing, screening, interviewing, negotiating salaries and extending offer letters.

ATRIA Consulting, LLC, Hamilton, NJ & San Antonio, TX 01/2015 – 07/2021 Consulting & Executive Search Manager

●Responsible for full-desk recruitment from business development, including building a book of business by calling potential clients, remaining consistent, maintaining relationships, and several referrals.

●Effectively recruit candidates through various job boards, internal databases, cold calling, networking, and referrals.

●Conduct in depth interviews with candidates by phone to determine skills, knowledge, interest, market value and availability.

●Responsible for checking references, negotiating terms, salary and pay rates for each position, coordinating the interview process, extending offers and ensuring candidates accept the offer.

●Generate sales leads by screening candidates, reference checks, and referrals.

●Attend networking events, virtual networking events and use social media to attract potential clients and candidates.

●Negotiate salary, as well as finalize arrangements between the candidate and client.

oConsistently achieve 15-20 Radiology Service Desk Coordinators at New York City Health & Hospital, 5-10 consultants on billing for LMR at Westchester County and 5- 10 on billing monthly at IDB Bank.

Manheim, Bordentown, NJ 2013 – 2014

Talent Acquisition Consultant (One Year Contract)

●Full Cycle Recruiting in a high-volume/time-sensitive environment, worked directly with hiring Supervisors to discuss open positions, interviewing strategies and determine their needs.

●Responsible for screening, interviewing, extending offers, running background checks, and scheduling drug screens.

●Responsible for explaining benefits and onboarding new hired employees.

●Attended various job fairs to acquire qualified candidates.

●Responsible for posting job descriptions on several job boards and social media.

●Searched different job boards (LinkedIn, CareerBuilder, Monster, and Indeed) to identify qualified candidates.

●Attend weekly meetings to discuss job current opening and pipeline of qualified candidates.

●Assisted HR Manager with Manheim initiatives, FUEL, PT email, network access.

●Conducted 30-60-90-day Reviews.

●Managed PeopleSoft audit reports on new and current employees.

Church & Dwight Co., Inc. Lakewood, NJ 2012 – 2013

Talent Acquisition Consultant (One Year Contract)

●Full Cycle Recruiting for exempt and non-exempt positions in a high-volume environment.

●Actively sourced for corporate, executive and leadership positions within the Production Floor, Engineering, Accounting/Finance, and Human Resources Departments

●Built relationships with management to ensure expectations were met.

●Utilized the company Applicant Tracking System, Virtual Edge (eventually the company implemented iCIMS) to source prospects as well as searched job boards including LinkedIn/LinkedIn Recruiter, CareerBuilder, Monster, Indeed, as well as various other niche websites.

●Interviewed, prepared, extended offer letters, ran background checks, and scheduled drug screens.

●Attended lunch events at the Lakewood Chamber of Commerce and met with graduating students, advising them of future opportunities with the company.

●Trained our HR team on iCIMS which was implemented during my contract.

Employee Solutions, LP Dallas, TX 11/2009 –10/2011

Business Development Representative

●Responsible for a territory of businesses that require staffing services in the DFW metropolis.

●Responsible for door-to-door cold calling, setting appointments, scheduling safety tours, creating proposals and networking.

●Met with the HR Department’s and hiring managers to identify staffing needs.

●Participated in various Networking Events.

●Involved with the weekly Women’s Luncheon regarding the Garland Chamber of Commerce as well as recruit new members and connect with future prospects.

●I was a Certified Staffing Professional (Certification needs to be updated).

●While at ESI, I bought on Samsung, one of our largest on-site clients which employed 64 contractors at one time. I was recognized for building referral sources that lead in growth revenue. (Left for a better opportunity)

Sapphire Technologies, Dallas, TX 11/2008 – 11/2009

Account Manager

●Through a proven track record and sense of urgency, I focused on developing and retaining relationships with current clients.

●Met with clients to discuss an efficient and cost-effective hiring practice while understanding their industry and department needs.

●Brought in three new clients during the short time I was there and maintained 16 IT contactors on billing.

●Managed their consultants on projects by working closely with team of Executive Recruiters (Lay Off due to the economy)

Robert Half International INC., OfficeTeam Irving, TX 2006 – 2008

Sales:

●Conducted consultative in person client visits to obtain new business.

●Participated in networking events. I negotiated bill rates and conversion fees upon placement.

●Shared knowledge of local hiring trends will benefit client executives.

Recruiting:

●Maintained a solid skill matrix of candidates including pay and position requirements.

●Sourced via an existing database, MicroJPlus, advertising, internet, and direct recruiting.

●Interviewed 40 candidates per week for potential temporary and temp to hire projects as well as direct hire positions.

Desk:

●Selected candidates from market database, MicroJPlus to place in open positions.

●Coordinated client interviews and presented “all candidates” to all team members” clients.

●Handled any customer service-related issues.

●Maintained an average of 25 candidates on billing.

Robert Half International INC., Caris Diagnostics Irving, TX 2005 – 2006

(One Year Contract) Recruiting Consultant

●Responsible for all facets of recruiting from beginning to end to successfully place the best talent throughout the organization.

● Worked closely with hiring managers in various departments to discuss open requisitions and needs.

●Utilized different job boards to connect the right talent.

●Interviewed, prepared, and extended offer letters, scheduled drug screening, background checks, and prepared offer letter/benefits packages.

COMPUTER COMPETENCIES

Microsoft Office, P2K, MicroJPlus, Bullhorn, Virtual Edge, iCIMS, PeopleSoft, JobDiva, Avature, AirTable

References available upon request.



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