Office Assistant Customer Service
Resume:
KURSTIN M.
SANDY
************@*****.***
Mechanicsville, VA 23111
Reliable individual with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. PROFESSIONAL SUMMARY
B&P Senior Benefits - Medicare Assistant
Mechanicsville, VA • 10/2020 - Current
Charles Cosby Jr Law Firm - Office Assistant
Richmond, VA • 10/2019 - Current
Turf Guys - Secretary/Personal Assistant
Mechanicsville, VA • 02/2023 - 04/2023
WORK HISTORY
• General Customer Service
Obtaining personal information from clients to match with most affordable and sufficient plans to meet their individual needs
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• Analyze medical conditions to match with correct plan
• Presenting plan options to clients
• Filing, Excel Management, Client file management Managed and completed paperwork and overall office administration operations.
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Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
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• Proven ability to learn quickly and adapt to new situations
• Self-motivated, with a strong sense of personal responsibility
• General client customer service
• Answering multi-line phone system
• Schedule client appointments and attorneys court appearances
• Attorney-Client file review
• Filing
• Cash Handling and credit card processing of client's fee Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
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Processed invoices and expenses using QuickBooks to facilitate on-time payment.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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Answered multi-line phone system and greeted callers enthusiastically.
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• Scheduled appointments and conducted follow-up calls to clients. Maintained office supplies inventory by checking stock and ordering new supplies.
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SKILLS
Excellent Customer Service
Skills, Microsoft Office, Medicare
Assistance,
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Marketing, Filing and
Organization, Computer Skills,
Problem solving, Time
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Management, Active Listening,
Cash Handling, Insurance Sales,
Strong Work
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Ethic, Trustworthy, and Outgoing,
and CPR Certification.
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• Email Correspondence
• Multi-Line Phone Systems
• Time Management
• Calendar Management
• Payment Transactions
• Application Process
• Creating Content
• General Office Duties
Lee Davis High School
Mechanicsville, VA • 06/2021
High School Diploma
EDUCATION
The Giambancos Italian Grill - Server
Mechanicsville, VA • 04/2022 - 10/2022
American Family Fitness - Monitor
Glen Allen, VA • 10/2019 - 03/2020
Haltermans Eatery - Hostess,Busser,Expo
Manakin, VA • 05/2017 - 10/2019
Provided clerical support to company employees by copying, faxing and filing documents.
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Verified and submitted timekeeping information for accurate and efficient payroll processing.
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Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
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Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
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• Completed accurate daily report documents, memos and invoices. Handled daily scheduling tasks and provided administrative support for entire department.
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Responded to emails and other correspondence to facilitate communication and enhance business processes.
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• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.
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Explained menu items and suggested appropriate options for food allergy concerns.
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• Bussed and reset tables to keep dining room and work areas clean. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
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• Used slow periods to restock supplies, ice, trays and delivery bags. Printed dining checks with total due, collected payment and offered receipts to complete transactions.
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• Furloughed due to COVID 19)
Cleaning the pool deck and the surrounding area, ensuring sure the surrounding area is clean and sanitized
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• Ensured patron safety
Testing the pools and hot tubs Ph levels, measuring the chlorine, and checking the water temperatures.
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Monitored government regulations and standards to provide alignment with company policies and procedures.
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Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
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Inspected pool during shift and skimmed toys and trash that could clog pool pump.
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Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
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• Sitting patrons as they arrive
• Prepping food
• Taking orders
• Cleaning off tables as patrons leave
• Ensuring restaurant is clean and presentable at all times
• Assisting staff as needed.
• Resolved and escalated customer issues quickly to uphold strong customer relations standards.
Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
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Kept detailed payment records throughout shift to complete cash and card payments.
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Contact this candidate