Manager, Customer Success, Recruiter, sales

Jessica Phillips

Cell: 321-***-****

Email: **********@****.***

S u m m a r y

Self-motivated Customer Service Specialist and proven team leader with experience in customer service and sales. Effective communication skills and experience working within a multi-culture environment. Committed to providing high-quality customer care that exceeds customer expectations and maintain customer loyalty.

S k i l l s e t

Strong Communication Building Teams Critical Thinking

Advanced Problem Solving Excellent Work Ethic Organization

Consistent Strong Sales Results Interpersonal Skills Attention to Detail

Leading teams Virtual Communication Experience Conflict Management

P r o f e s s i o n a l E m p l o y m e n t H i s t o r y

Dolces de Jess

Orlando, FL

Entrepreneur/Owner 05/2020-Present

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Sweets With L&L

Houston, TX 01/2020-05/2020

Marketing Sales Consultant

•Hunt and contact potential customers

•Develop new markets with company management

•Present and sell company products to new customers

•Follow-up quickly and efficiently

•Reach agreed upon sales targets

Veritas Technologies

Lake Mary, FL

Data Protection

Account Manager 2018-2020

Customer Success Specialist 2017-2018

•Served as the POC for Customers and Partners across the globe with inquiries, requests, or issues relating to Veritas products & services; also responsible for engaging the appropriate teams to provide guidance/resolution.

•Quickly identify, troubleshoot, and respond to customer calls, web cases, emails, and chats.

•Delivered a high level of service and provided prompt resolution to ensure customer satisfaction - Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assisted with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed.

•Manage customer inquiries and troubleshot customer issues using appropriate reference materials and internal knowledge documents.

•Strived to impress customers with exceptional service and continually searched for ways to improve processes and deliver additional value, thereby driving client loyalty.

•Facilitate a positive and productive team environment

•Leveraged collaboration between business units to improve customer satisfaction and stakeholder success.

•Identified and managed field-based escalations, ensuring on-time project success.

•Cited for maintaining a good rapport with customers, managers, and colleagues alike

•Supported the resolution of customer complaints by determining the root cause and expediting corrective actions, including follow-up to ensure resolution.

•Responsible for introducing newly acquired EFLEX accounts to the web-enabled, restricted access Veritas portal called support.veritas.com.

•Kept in touch with the Admin(s) of the portal for any license, product, or portal questions, also assisted sales and support with any EFLEX related questions.

Westgate Resorts

Orlando, FL

A time-share resort

Sales Representative 2016-2017

•Received some of the best sales training in the industry for improved product sales

•Quickly established rapport with families coming to the resort for sales presentation

•Listened to customer’s needs before offering a solution that would fit their lifestyle

Front Desk/Customer Service 2015-2016

•Registered guests, logged requests, and guaranteed client fulfillment

•Processed guest payment for room charges and phone charges

•Scheduled tours

•Answered phone calls

Chilli Beans

Natal, Brazil

Manager 2013-2015

•Lead a team of over ten employees, both entry-level and experienced.

•Planned various successful marketing promotions and events for the store.

•Organized and provided staff training, including generating and proctoring tests.

•Recruitment and staffing experience, including onboarding and development.

•Directed customer interaction, conflict resolution, and client satisfaction.

•Handled all merchandising, budget, inventory control, ordering, payroll, and maintenance for the branch.

E d u c a t i o n a n d C e r t i f i c a t i o n ]

Bachelor’s in Nutrition – UNIP, Brazil, DF

S k i l l s

Multi-Lingual:

English

Portuguese

Spanish

Arabic

Adept with Microsoft Office Suite

Enterprise Resource Planning tools such as Oracle and Salesforce

Saas cloud computing

Contact this candidate