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Specialist Sales Customer Service

Location:
New York, NY
Salary:
$70000
Posted:
June 26, 2023

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Resume:

Sagar K Patel

adxxgj@r.postjobfree.com• LinkedIn URL

Atlanta, GA 30305 • 347-***-****

Business Manager Profile

Dynamic leader with proven ability to manage cross-functional teams, fostering a collaborative environment to achieve increased productivity and overall business success.

Excel at analyzing customer needs, providing tailored solutions, and delivering personalized experiences. Proven track record in sales performance, achieving consistent rankings among the top performers, driving remarkable product penetration per deal. Demonstrated expertise in managing and optimizing licenses, negotiating contracts, establishing effective communication channels, ensuring compliance, and overseeing billing, inventory, and hiring. Proficient in implementing innovative solutions to drive business growth. Instrumental in improving workflow efficiency and accuracy. Articulate communicator with strong negotiation skills leading to significant cost savings in inventory pricing. Adept at conflict resolution, task coordination, and maintaining high productivity levels. Credible history of driving year-over-year increases in sales volume and generating additional revenue for the organization.

Areas of Expertise

•Team Building & Leadership

•Customer Relation Management

•Supply Chain & Logistics Management

•Stakeholder Management

•Risk Identification & Mitigation

•Project Management

•Market Analysis & Research

•Operations Management

•Financial Management & Budgeting

Career Experience

Product Specialist Sales Consultant

Koeppel Mazda, Jackson Heights, NY 2021 – Current

Analyze customer needs and provide tailored solutions to meet their requirements, ensuring personalized and satisfying experience. Employ a consultative approach, guiding customers through the decision-making process and providing expert advice to help them make informed purchasing decisions that align with their goals.

●Excelled in sales performance, securing the 2nd rank in volume three times and the 1st rank in gross commission twice.

● Achieved a remarkable average of 15.5 delivered vehicles per month during tenure.

●Achieved 2nd highest gross sales, generating over $250k in front gross and over $440k in total gross at Koeppel Mazda in 2022.

●Attained the 2nd highest average per pack, averaging over $2,600 in gross per deal at Koeppel Mazda in 2022.

●Excelled with the 2nd highest volume, delivering 166 units at Koeppel Mazda in 2022.

●Drove remarkable 169% product penetration per deal in 2022.

Pharmacy Manager Technician

Ram Drugs Inc, Brooklyn, NY 2019 – 2020

Managed and optimized the renewal of licenses, negotiated contracts with insurance companies, established efficient communication channels, ensured compliance, supervised billing and inventory, and conducted hiring and training.

●Drove a 10% year-over-year increase in prescription volume, generating over $500k in additional revenue.

●Sustained impressive average of 175 prescriptions per day during challenging times, reduced store hours, and understaffing.

●Enforced implementation of Fraud, Waste, and Abuse training for new hires and on an annual basis as required by State Board of Pharmacy.

●Implemented a barcode-based assembly line for prescription verification, improving workflow and accuracy.

●Modernized pharmacist drug picking and verification process to minimize errors.

●Negotiated medication purchase costs resulting in 10% savings of $15k-$20k.

Assistant Manager Customer Service Pharmacy Technician

Apex Pharmacy, Jamaica, NY 2018

Participated in staff management by providing guidance, training, and feedback to team members, steering professional growth and development. Handled employee scheduling, timekeeping, and performance evaluations to ensure optimal team performance. Assisted in developing and implementing strategies to achieve departmental goals and objectives

●Achieved significant cost savings of $5k per month by skillfully negotiating WIC inventory pricing.

●Boosted pharmacy revenue by assisting pharmacist in completing Comprehensive Medication Reviews (CMRs), resulting in an additional $3k per quarter.

Assistant Manager Customer Service Pharmacy Technician

Health Center Pharmacy, Location 2013 – 2017

Facilitated regular team meetings, disseminated important information, and acted as a point of contact for resolving conflicts that arise among team members. Assisted in coordinating and delegating tasks, ensuring smooth workflow, and maintaining high productivity levels within the team.

●Implemented effective system which reduced overspending on medications from a government supplier for the 340b program by 15%, resulting in average monthly savings of $10k.

Education & Certification

Bachelor of Science - Business Administration, SUNY Brockport, NY

Mazda Sales Consultant, Mazda, Location



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