Ryshona Robinson

Goal Oriented, Dedicated, Hardworking, with a lot of cash handling and customer service experience. I also I have 3 yrs of early childhood education experience with a CDA credential.

Philadelphia, PA 19150

adxxgg@r.postjobfree.com

+1-267-***-****

Goal Oriented, Dedicated, Hardworking, with a lot of cash handling and customer service experience. I also have 3 yrs of early childhood education experience with a CDA credential. Authorized to work in the US for any employer

Work Experience

Pre K Teacher

Sunshine Learning Academy - Philadelphia, PA

January 2019 to June 2022

Establish and enforce rules of behavior for children in their classrooms Provide basic needs for children

Provide tools and resources for children to use and explore during learning and play activities Adapt teaching methods and materials to meet the interests and learning styles of children Develop and maintain positive relationships with children and parents Front Desk Receptionist

Bacchus - Philadelphia, PA

November 2018 to March 2021

• Provided assistance to clients

• Answered phone and assisted customers with changes

• Assisted customers in person

• Created customer appointments

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Inventoried stock

• Explained products and benefits

• Confirmed payments, refunds, etc.

• Resolved payment and order disputes

• Provided excellent technical support

Cashier/Customer Service

Cracker Barrel - Philadelphia, PA

March 2014 to September 2017

• Rang up purchases

• Received and processed returns

• Counted out cash drawers

• Greeted customers

• Assisted guests in finding or ordering merchandise

• Handled guest complaints and concerns

• Stocked shelves

• Answered phones

Shift Manager/Cashier

McDonald's - Philadelphia, PA

September 2012 to January 2014

• Opened and closed Restaurant

• Lead the Crew Members and directs all daily operations of the restaurant in the absence of the General Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.

• Motivates and coaches Crew Members, and assists in the training of new Crew Members.

• Excels in performing all Crew Member tasks including: runner/frontline coordinator, order taker/ dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier.

• Works as a team player to support other employees in completing their tasks.

• May assist General Manager in day to day operations with tasks including scheduling, ordering, and team development.

• Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed.

• Ensures the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.

• May assist General Manager in recruiting, interviewing, and hiring of Crew Members.

• Maintains fast, accurate and outstanding service, ensures an excellent customer experience, Education

High school or equivalent

Agora Cyber Charter School - Philadelphia, PA

September 2008 to June 2012

High school or equivalent

Skills

• Customer Service (7 years)

• Child Care (2 years)

• Teaching (2 years)

• CPR (1 year)

• retail sales (3 years)

• Organizational Skills

• Microsoft Office

• Microsoft Excel

• Management (1 year)

• Crew Member (2 years)

• Food Service

• Time Management (2 years)

• Computer Literacy (5 years)

• Communication skills (6 years)

• Toddler Care

• Restaurant Management

• Early Childhood Education

• Experience with Children

• Food Preparation

• Childcare

• English

• Classroom Management

• Autism Experience

Awards

CDA

November 2022

Certifications and Licenses

Early Childhood Education

Child Development Associate

CPR Certification

First Aid Certification

Assessments

Customer Focus & Orientation — Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Proficient

Knowledge of Early Childhood Development — Highly Proficient October 2019

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient

Receptionist — Highly Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Medical Receptionist/Medical Scheduler — Familiar

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Receptionist — Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Attention to Detail — Familiar

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Customer Service Skills — Proficient

October 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Customer Focus & Orientation — Familiar

November 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Retail Customer Service — Familiar

November 2019

Comprehending and responding to retail customer needs. Full results: Familiar

Personality: Customer Service Fit — Proficient

December 2019

Measures the traits that are important for high-quality customer service. Full results: Proficient

First Aid — Proficient

December 2019

Treating common medical emergencies.

Full results: Proficient

Retail Skills: Shelf Stocking — Proficient

December 2019

Receiving and storing merchandise or product.

Full results: Proficient

Customer Focus & Orientation — Proficient

September 2020

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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