S H A R O N M E D L O C K

**** ********* **. ***. *

Houston, TX 77073

Phone #- 832-***-****

adxxfm@r.postjobfree.com

…dedicated to providing outstanding customer service to all organizations.

Professional career reflects over 10 years’ experience in multi-family property management and customer service.

Core Skills: Customer Service … Team Building … Attentive Listening … Sharp Problem Solver …Information

and Communication Technology

CAREER ACHIEVEMENTS

Texas Apartment Association certificate for “Income Eligibility Training”and “HTC Compliance Training”

Featured in the December 2010 issue of Abode Magazine as the Industry Achievement Award winner for Leasing Manager

Appeared in the December 2007 issue of Abode Magazine as the Top Achiever in Houston Community College’s 1st Property Management Class

Served as an Instructor for Houston Community College’s Leadership Class

HIGHLIGHTED PROFESSIONAL EXPERIENCE

CORNERSTONE APARTMENT, Houston, TX 2018- Present

Front Office Leasing Receptionist

Greet potential residents, answer a large volume of incoming calls and take messages

Handled all resident issues and concerns in person and over the phone

Increased occupancy from 50% to 95% in less than six months and during Hurricane Harvey

LBK MANAGEMENT, Houston,TX 2012 -2017

Assistant Property Management

Increased occupancy from 70% to 96% and reduced delinquencies by $5000.00 in less than six months.

Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.

Accomplished financial objectives by collecting rents and initiating corrective actions.

GREYSTAR MANAGEMENT, (Polo Club on Cranbrook), Houston, TX 2011 -2012

Leasing Manager

Supervised a team of three Leasing Professionals on a 562 unit multifamily community.

Increased occupancy from 49% to 78% in four months.

Increased resident renewal rate to by 48% and closing ratio to 45%.

MILESTONE MANAGEMENT, (Indigo Falls), Houston,TX 2009 -2011

Leasing Manager

Supervised five sales directors on a 1,066 multifamily community in the Southeast area.

Trained sales directors to handle every aspect of sales from taking calls, to showing units, and following up on maintenance requests to insure tenant satisfaction and retention.

Increase occupancy from 50% to 83%, resident renewal rate by 50% and closing ratio to 46% in eight months.

Implemented Second Chance Program/ Risk Credit Fee collected $49,000 additional income 2010

WEST CORP MANAGEMENT, (Somerset Place), Houston,TX 2009 -2009

Property Management

Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy and inspecting vacant units and completing repairs

Sharon Livingston, Page Two

Committed to service and success

THE BETHANY GROUP, (The Plaza on Westheimer), Houston,TX 2008 –2009

Leasing Director

Supervised two leasing team professionals on a 643 multifamily community in the Galleria area

Increased closing ratios to 65% and increased traffic by 45%

Increased resident renewal rate by 25%.

COACH REALTY SERVICES, (Cornerstone Village), Houston,TX 2007 –2008

Assistant Community Manager

Successfully performed financial duties through collection of rent payments from residents.

Prepared advertising materials which resulted in improved occupancy levels and consistently maintained 95% fill rates on leased units.

Developed monthly resident activities.

Responsible for monthly marketing survey and out-reach marketing for senior community.

PICERNE DEVELOPMENT, (Shadow Ridge),Houston, TX 2006 –2007

Leasing Consultant

Served as first point of contact for a 268LIHTC.

Became familiar with the sales activities required to provide renters with the support they needed in order to secure a new home.

Consistently met aggressive leasing goals through both my patience and persistence in public relations and customer service.

PRIMARY SERVICES, (Shell Oil)Houston,TX 2005 –2006

Customer Solutions Consultant

Handled a 100 of incoming calls daily from consumers and resolved their concerns.

Performed routine follow-up calls to customers on complaints relating to issues at the pump

Refined my troubleshooting and problem-solving skills in a job which required the ability to deal with customers who were frequently mad and often rude while doing what was needed to satisfy both the customer and company management.

WESTGATE PREVIEW GALLERY,Houston,TX 2004 –2005

Customer Service/Marketing Office Manager

Supervised multiple tasks of three employees.

Represented the company through heavy contact with the public while showing prospective residents various units available for sale.

AUTOMATIC DATA PROCESSING (ADP),Houston,TX 1981 –2001

Client Service Manager/Call Center Manager

Oversaw 25 direct reports in client teams supporting a customer base of 2000businesses.

Actively participated in the negotiation and closing of individual sales.

Consistently maintained maximum customer satisfaction and account retention while achieving optimal expense control.

Certificate, Property Management, Houston Community College, Houston, TX – 2007

Certificate, Leasing 101, Houston Apartment Association, Houston, TX – 2006

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