Call Center Retail Sales

Dianna Marie Howard

** **** ******

Alexandria, La 71301

Cell: 318-***-****

Home: 318-***-****

email: ******************@*****.***

Summary: Deliver a positive professional experience while providing support, information, and resolution to issues using outstanding professional listening skills handling situations and circumstances that allows the connection on different levels. Looking for a remote position to use my professional skills for the benefit of the company.

NexRep

DRTV-Agent (Independent Contractor)

May 2022 - November 2022

Work From Home Call Center - Remote

Responsibilities:

-Answer inbound calls in a timely manner.

-Follow different scripts from various infomercial products.

-Explained the value of having other accessories and benefits for customers to have the best of the product in which they are purchasing.

-Process customer payment information to place orders.

-Participate in product knowledge discussions for helpful hints to assist customers.

-Explain the value and benefits of additional products offered.

Suddenlink Communications by Altice

Retail Sales Consultant

August 2010 - May 2021

Listen and guide customers as they look to pair products and services. Knowledgeable on all aspects of internet, cable, landline and mobile services including guiding on billing or service questions, processing payments, and exchanging out company equipment.

Responsibilities:

-Demonstrate capabilities to quickly resolving customer issues and concerns on first contact with appropriate follow-through.

-Deliver superior customer service by explaining the overall value, features and benefits of all products and services offered.

-Collaborate with other Retail Sales Consultants, Team Leaders, Supervisors, and Managers as required.

-Utilize extensive product knowledge and retail sales experience to find solutions aiming to meet and exceed customer's needs.

-Complete end-to-end customer transactions, including collecting payments, updating customer profiles, recovering and issuing equipment while assisting with general inquiries.

-Determine customer needs while educating them in order to sell or upgrade cable, internet, and phone services.

-Demonstrate integrity while accessing customer databases to research account history.

Skills: Excellent Problem Solver

Ensure Customer Satisfaction

Maintain a positive and professional attitude

Ability to multitask

Education: Basic Study Academic High School Diploma

Tioga High School

Graduate May 1991

Language Skills: English

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