Greenville, NC ***** 910-***-**** adxxex@r.postjobfree.com

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ZACHARY BONAR

PROFESSIONAL SUMMARY

Results-driven work from home Call Center Manager focused on developing and leading exceptional call center teams. Motivational leader with a strong record of success in the field. Knowledgeable about overseeing schedules, sales performance, administration and training. Hardworking and detail-oriented team leader experienced in virtual call center environments, sales, customer service management and team leadership. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

ACCOMPLISHMENTS

Achieved summit by being within top 10 percent of sales in my department with accuracy and efficiency.

Achieved MDP (Manager Development Program) after winning the 2022 summit award and being selected by my sales director I was under at the time.

SKILLS

Employee Coaching and Mentoring

Brand Awareness

Performance Improvement

Employee Support

Employee Performance Reviews

Motivational Leadership

Customer Care

Performance Tracking and Evaluations

Team-Building Exercises

Escalation Management

Client Satisfaction

Customer Feedback

WORK HISTORY

PRIMARY SALES VIRTUAL CALL CENTER MANAGER 08/2022 to Current

ATT, Work From Home Greenville, NC 27857

Established and oversaw performance targets for call center associates.

Developed quality employees within call center to take over leadership positions.

Determined quality assurance benchmarks and set standards for improvement.

Created clear and effective policies governing all aspects of employee work and interaction with customers.

SHERIFFS DEPUTY 05/2015 to Current

Jones County Sheriffs Office, Trenton, NC

Provided public safety assistance at community events to maintain safe and secure environments.

Investigated incidents and crimes, collected evidence and recorded witness statements.

Gathered information and evidence to assist in solving crimes.

WORK FROM HOME VIRTUAL CALL CENTER CROSS SALES REP 02/2021 to 07/2022

ATT, Work From Home Greenville, NC 27858

Overcame objections using friendly, persuasive strategies.

Explained product prices and packages as well as answered questions and addressed concerns of customers.

Provided information about available products and services, membership details, and purchase advantages.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently.

Developed and maintained courteous and effective working relationships.

Used critical thinking to break down problems, evaluate solutions and make decisions.

CORPORATE RETAIL SALES ASSOCIATE 09/2019 to 02/2021

AT&T

Greeted customers and helped with product questions, selections and purchases.

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Used POS system to process sales, returns, online orders and gift card activations.

Informed customers of current store promotions to encourage additional sales purchases.

Balanced and organized cash register by handling cash, counting change and storing coupons.

Opened and closed store independently and prepared nightly bank drop for manager.

SECURITY CONTRACTOR 12/2017 to 08/2019

Tigerswan, Apex, NC

Conducting security on ME2 Sunoco pipeline

Involves day/night shift equipment checks

Observing/Reporting potential and on scene security checks

Building rapport with pipeline workers to better understand working conditions and threats

7 day 12 hour shifts

Being able to observe/recognize security risks.

EDUCATION

Coastal Carolina Community College, Jacksonville, NC

Basic Law Enforcement Training Certificate, Basic Law, Law Enforcement, 12/2010

Pitt Community College, Winterville, NC

Associate of Science, Psychology, 01/2008

Campbell University, Buies Creek, NC

Bachelor of Science, Psychology, 01/2007

University Of Maryland Of Asia, Okinawa, Japan

Bachelor of Science, Psychology, 08/2006

Jacksonville High School, Jacksonville, NC

High School Diploma, College, 05/2006

2022 SUMMIT AWARD WINNER AND 2022 MANAGER DEVELOPMENT PROGRAM GRADUATE

I made 2022 Summit by consistently being in the top ten sales performer percentile in my department for the year. After winning summit, I continued to stay a top performer and team motivator. Doing that allowed me to taking on extra duties which lead me to being selected for Manager Development Program (MDP) by my current Director of Sales. Halfway through the MDP Program, I was offered a promotion to become a Work From Home Virtual Call Center Primary Sales Team Manager. After accepting the promotion, I successfully graduated from the MDP Program while still performing the job functions of my new role.

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