Customer Service Assistant Store

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Antonio_De Jesus_Resume... -» Done

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Antonio De Jesus

® Fall River, MA 02724 ‘2-508******* 4 ********@*****.***

Accomplished Job Title skilled at building atmosphere of collaboration and

performance excellence to provide every customer with exceptional experiences

and promote brand loyalty. Effectively oversee and align processes with dynamic

conditions while increasing efficiency and maximizing profits. Motivational leader

skilled at building relationships with customers, employees and senior

management. Collaborative leader with dedication to partnering with coworkers

to promote engaged, empowering work culture. Documented strengths in

building and maintaining relationships with diverse range of stakeholders in

dynamic, fast-paced settings. Dedicated Industry professional with a history of

meeting company goals utilizing consistent and organized practices. Skilled in

working under pressure and adapting to new situations and challenges to best

enhance the organizational brand.

e Supervised team of Number staff members.

e Documented and resolved !ssue which led to Results.

e Resolved product issue through consumer testing.

e Achieved Result by completing Task with accuracy and efficiency.

e Achieved Result through effectively helping with Task.

* Collaborated with team of Number in the development of Project name.

e Customer Service « IBM Power Systems Software

Citrix * = Qlik Tech QlikView

ASSISTANT STORE MANAGER 04/2010 to 06/2021

Lowes Home Improvment Bridgewater, MA

e Negotiated price and service with customers and vendors to decrease

expenses and increase profit.

e Processed payments for credit and debit cards and returned proper

change for cash transactions.

e Reduced operational risks while organizing data to forecast performance

trends.

e — Interacted well with customers to build connections and nurture

relationships.

e Implemented innovative programs to increase employee loyalty and

reduce turnover.

e Tracked trends and suggested enhancements to both challenge and refine

company's product offerings.

e Walked through store areas to identify and proactively resolve issues

negatively impacting operations.

e Responded to customer concerns, working with manager to significantly

raise customer satisfaction ratings.

Associates Criminal Justice 05/1994

Bristol Community College, Fall River, MA

Associates Machine Shop Technology 05/1983

Bristol Community College, Fall River, MA

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