Lou Alarcon
Career Success in the Las Vegas Fine Dining Food Service Industry
Las Vegas, NV 89147
**************@***.***
EXPERIENCE
Ross,— Cashier and Fronted Assistant
May 2019 - Present
Fine dining server with experience in wine and spirits. Guest satisfaction and integral understanding of upselling and POS/CRM systems. Several training seminars for new hires.
Caesars Entertainment, Caesars Palace — Coordinator / Event Specialist
January 2012 - August 2015
Full scale managerial position and training. Analyzation of floor plans while ensuing event success. Equipment and client management. On Top of the World, Stratosphere — Fine Dining Waitress April 1996 - November 2014
Fine Dining Food Server with knowledge of Wine and Spirits. All logistical needs including: POS system operation, Order Management, Wine Pairing, Upselling and Guest Satisfaction. Can handle any volume of guest year around including conferences and holidays.
Chart House, Golden Nugget — Fine Dining Waitress
June 2010 - August 2012
Fine dining server with experience in wine and spirits. Guest satisfaction and integral understanding of upselling and POS/CRM systems. Several training seminars for new hires.
REFERENCES
Nathan Pratt — Manager Bartender 702-***-****
Co-worker of four years as food servers.
Jose Escotto — Lead Food Server 702-***-****
Co-worker of five years as food servers and management. SKILLS
Customer Relationships
Corporate Experienced
Detail and Task Oriented
First-rate Customer Service
POS knowledge for various
systems
Service Knowledge
Quick to learn and assimilate
to team standards
Reliable and Trustworthy
CERTIFICATIONS and
LICENSES
Certified Trainer
Wine and Spirits Education
Fine Dining Service
Nevada Driver’s License
Sheriff’s Card Active
Alcohol Awareness Card
Health Card
LANGUAGES
Bilingual in English and
Spanish