FOX, JOSEPH P.

** **** **** **** **** Newtown, CT 06470 203-***-**** adxxdt@r.postjobfree.com

SUMMARY

Information Technology leader experienced in the development, delivery and operation of business-enabling solutions. Driven to understand and streamline work processes using the tools and techniques of continuous process improvement. Successful in leading organizations through reinvention and change while exceeding expectations for focus and execution. Outstanding in applying project management disciplines in support of multiple simultaneous projects in a matrix organizational structure. Strong focus on Service Management, utilization and implementation of ITSM systems. EXPERIENCE

2022-present IT Global Operations, Coopersurgical, Inc

· Responsible for managing Information Technology and global operations covering 21 countries

· Restaffed the Global remote helpdesk in India due to issues with timely support to the end user community. The help desk was averaging around 7K tickets / incidents per month

· Revamped the internal IT staff globally to work on the 2+ year backlog of incidents and requests I inherited. The backlog is currently under 2 months

· Created full automation using ServiceNow workflow automation with requests for access or applications requests creating zero touch tickets reducing the number of issues to the help desk from 7K per month to under 6K

· Moved the organization from HP to Dell. Created a global Dell portal to standardize laptop orders globally

· Created zero touch laptop deployments using autopilot, Intune and Avanti. Saving hours of manual laptop setups and deployments

· Worked with the applications team to work on role-based provisioning with automation using Active Directory and ServiceNow

· Integrated an acquisition that was acquired almost 1 year prior to my arrival into Coopersurgical’s operational standards removing them as a standalone organization

· Cleaned up subscription licenses on expensive software packages such as PowerBI including full automation from approvals to installation which resulted in a savings over 10K per month

2016-2021 Chief Technology Officer, Fairfield County IT Collaborative

· Responsible for managing Information Technology and operations of three family service agencies into one shared IT collaboration service reducing operational costs

· Created level I and III support structure

· Revamped the internal IT staff to remove external support dependencies reducing costs

Page 2

· Stabilized the organizations fully VDI infrastructure reducing multiple outages per week

· Redesign the entire VDI infrastructure in parallel to production to migrate users over with no disruption to business activities

· Implemented a fully cloud based VOIP collaboration solution saving the 3 organizations in monthly Opex as well as the costs to replace the legacy Shortel systems

· Worked with CT Office of Policy and Management creating remote audits for DCF, DPH saving multiple days onsite which was part of OPM’s lean committee

· Designed a full work from home model for disaster recovery

· Implemented a full cloud-based backup solution for all workstations and servers for all 3 organizations

· Successfully migrated all 3 organizations to a work from home solution including telemedicine due to COVID-19

2016-2016 Managing Consultant, Building and Land Technology

· Responsible for creating a secure, cloud-based solutions through MSFT Azure, OneDrive, SharePoint and corporate Antivirus

· Implemented a fully cloud based Antivirus solution centrally managed utilizing McAfee policy Orchestrator

· Implemented a full backup solution for MSFT OneDrive, SharePoint and Email utilizing AWS hosted services and a front-end developer CloudAlly

· Implemented standards and automated an imaging solution for desktop technologies

· Travelled to remote sites to evaluate their issues and make recommendations and implement resolution

· Implemented a desktop patching system utilizing company owned Kaseya IT systems Management cloud-based software

2012 -2016 Sr. Director, Global Operations, Affinion Group

· Responsible for Global End User computing supporting 14 sites in North America and 11 countries internationally

· Implemented Microsoft O365 email cloud services globally including DLP

· Implemented global ITSM (ServiceNow) Cloud based system with DLP through AWS/CipherCloud

· Implemented Global Patching system (Kace) for Desktops computing

· PCI compliance - PCIv1.3, v2, v2.2, 3.0

· Manage SOX compliancy, ISO2007

· Created framework for user based proxy solution – Websense / McAfee Threat Gateway

· Created framework for Mobile Device Management (MDM) – Airwatch

· Created framework for global imaging – Kace2000

2010 –2012 Director, End User Services, Affinion Group

· Responsible for End User computing for 14 sites in North America

· Responsible for Account Maintenance / Application support

· Responsible for Desktop Engineering – Central Management Systems

· Redesign Level 1 (ServiceDesk) from a headset helpdesk to a full support Help Desk

· Implemented Incident Management Process for trending and tracking of outages Page 3

· Implemented standard imaging for desktops/Laptops throughout all sites in North America. Created base image using MDT/USMT

· Implemented Bomgar for remote access for home users

· Created KPI and monthly reporting for NA desktop and NA Service Desk 1999 – 2008 Manager, Information Technology, Yale University, School of Management

· Managed support team covering 5 campus sites

· Managed Technical team on support of Desktop, Windows, Office products, Citrix, Blackberry

· Managed Student Laptop Purchase Program

· Standardized Yale SOM from IBM to Dell

· Created and oversee three year life cycle plan for staff computing

· Managed deployment of all desktop updates and patches using SUS/SMS and desktop imaging through Ghost

· Created Senior level support team for executives

· Implemented Magic Solutions help desk suite for call tracking

· Negotiated and managed vendor contracts

· Purchase of all desktop technology for Staff and Faculty

· Worked with all divisions within Yale to unite our ordering process for further quantity discounts on Hardware purchases

1994 – 1999 Manager, Systems & Trading Applications, Phibro LLC

· Support of Novell ELS II

· Configured and established web based call tracking system for the Help Desk

· Implemented Braid Telexing System for contract tracking

· Maintained Phibro’s Tablet Trading System running on Gupta DB and OS/2 Workstations

· Remotely supported Singapore and London Offices on Phibro’s Trading Systems

· Provided and built QA team on Phibro’s TPS application 1990 – 1994 Systems Engineer / Regional Manager, Sequence Support Services

· Supported Metaphor’s Data Interpretation System (DIS)

· Network and systems support for clients such as Sony, Pepsi, Coke, Kraft

· Travelled to NY office when Kidder Peabody placed a 90-day notice of termination of contract to attempt to save the client. Once I was able to stabilize support, Kidder rescinded termination. Rebuilt the New York office staff

· Relocated to Chicago after Kraft placed a 90-day notice of termination of contract to attempt to save the client. Once I was able to stabilize support, Kraft rescinded termination. Rebuilt the Chicago office staff

1986 - 1990 Systems Engineer, Data Systems of CT

· Installation and support of Novell ELS I,II

· Part of network installation team on a fully fiber optic network directly to desktops

· Created and implemented menu system for clients

Page 4

1984 - 1986 Field Service Technician, Entre Computers

· Replacement of CP/M systems to IBM PCs

· Field service support for PCs, Printers, 3270 terminal emulation

· Installation and Support of Novell ELS 1

Contact this candidate