Investigation Supervisor
Resume:
Expertise in records management and resource
coordination. Skillfully meet diverse needs and
address issues to maintain efficiency and program
outreach.
Experience in implementing new and innovative
programs aimed at meeting the needs of the
consumer. Highly skilled at building lasting
relationships with customers and business
executives.
Expert in personnel leadership, resource
management and key decision-making.
Articulate, motivational and analytical in
approaching problems impacting team
performance
Work History
Program Specialist
Department Of Family And Protective Services
Livingston, Texas September 2022
•Planned and executed meetings to connect
organizational representatives, community members and clients.
•Oversaw appointment scheduling
•Orchestrated smooth and efficient program
development by collaborating cross-functionally across departments.
•Worked alongside other professionals to outline and implement program plans and objectives.
•Maintained regular communication between
departments to coordinate program logistics.
Krystella
Crawford
Contact
Address
PO Box 2243
Livingston, TX, 77351
Phone
adxxdi@r.postjobfree.com
Skills
Teamwork and
Collaboration
Excellent Communication
Flexible and Adaptable
Group and individual
instruction
Performance assessments
Skill Development
Persuasive communication
style
Krystella
Crawford
Contact
Address
PO Box 2243
Livingston, TX, 77351
Phone
adxxdi@r.postjobfree.com
Skills
Teamwork and
Collaboration
Excellent Communication
Flexible and Adaptable
Group and individual
instruction
Performance assessments
Skill Development
Persuasive communication
style
Investigations Supervisor
Department Of Family And Protective Services
Livingston, Texas 2017 - 2022
• Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
• Trained team members on agency processes, court
procedures and investigation strategies.
• Kept meticulous and detailed records of each case
• Conducted appraisals of units across Region 05
• Investigated complaints brought by members of community by conducting interviews and compiling evidence.
• Assigned schedules and coordinated leave time to maintain optimal coverage.
• Participated in court hearings to provide written reports, evidence and verbal testimonies.
• Guided, mentored and supervised workers and newly promoted supervisors to improve job performance and case clearing rates.
Investigator
Department Of Family And Protective Services
Livingston, Texas 2013 - 2017
• Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
• Documented findings and prepared detailed reports.
• Conducted thorough face-to-face interviews with
employers, families, neighbors, friends and suspects and documented investigative findings.
• Conducted electronic and field investigations of allegations of child abuse and neglect.
• Conducted interviews with witnesses and clients.
• Carefully documented statements, observations and evidentiary materials.
• Prepared case reports from allegations, transcripts of interviews and physical evidence.
Assistant Property Manager
The Woodlands Of College Station
College Station, Texas 2011 - 2013
• Compiled maintenance and repair requests and reached out to local contractors for bid proposals.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Attended staff meetings and took extensive notes to share with property manager.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Escalated major issues to property manager for immediate remediation.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Inspected common areas and assessed damage
Event Manager, Global Event Group
College Station, Texas 2008 - 2011
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Hired and cross-trained staff members for various event- specific functions and assessed employees' understanding of associated processes and procedures.
• Negotiated with vendors to achieve most favorable terms.
• Generated ideas to enhance and expand current event offerings.
• Coordinated with kitchen or catering staff on delivery, timing and service style of food.
• Coordinated with sales and marketing teams to publicize and promote events.
• Utilized job-related software to create standard guidelines, calendars and budgets for each event.
• Managed administrative logistics of events planning, event booking and event promotions.
• Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events Education
Bachelor of Science: Political Science
Texas A&M University - College Station, TX
Certifications
Certified Mediator
Child Advocacy Center- Executive Board Member
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