Shanna Wylie

Surprise, AZ

Self-starter and highly motivated professional, offering progressive years of experience in spa operations, business, and customer service management. Experienced at analyzing the critical business requirements, identifying problem areas, as well as developing innovative and cost-effective solutions to enhance competitiveness, increase revenues, and improve profitability. Proven leader; capable of implementing quality standards to drive outstanding results. Excellent in overseeing day to day operations to improve workflow and generate positive sales trend. Equipped with written and verbal communication aptitude and strong work ethic to effectively establish and cultivate solid customer relationships. Adept at applying problem solving skills especially in high-pressure settings while remaining professional at all times. Excellent communicator with proven abilities to positively address internal and external business concerns.

#readytowork

Authorized to work in the US for any employer

Work Experience

Campus Ambassador

Brookline College-Phoenix, AZ

2021-2023

Gave tours to potential students and their parents.

Met with Career Development staff at schools.

Met with Senior class to go over their goals and brought out their options to further their education.

Worked with staff to Proctor ones needing to take the INCLEX exam.

Helped organize graduation and pinning ceremonies.

Presented at Career Fairs.

Coordinated faculty and student lunches.

Organized community events.

Spa Owner

About Face, LLC - Vancouver, WA

2011 to Present

Certified Esthetician with advanced training in Microdermabrasion, Chemical Peels, Waxing, Facials, and Body Wraps. Maintained a successful business for 8 years.

Provided waxing facials massages and other esthetic services to clients on a regular basis.

Assisted with designing and developing institute promotional materials in collaboration with otheresthetic staff members.

Greeted clients and provided front-desk assistance as needed.

Recommended esthetic supplemental products to clients on an individual basis.

Assisted with general facility bookkeeping as requested.

Explained and provided skin care and fragrance products to individual clients as requested.

Maintained a clean and attractive work station at all times.

Processed cash and credit card client payments.

Ensured fragrance and skin care products were always properly stored and well stocked.

Responded to all client queries and concerns with courtesy and professionalism.

Extremely skilled in all aspects of working in a relaxing day spa.

Experienced in analyzing and determining which treatments are necessary for clients' individualneeds.

Extensive facial experience includes: Gentlemen's facials, anti-aging and acne facials.

Specialised in facial acupressure and sinus relief, glycolic peels, microdermabrasion and waxingservices.

Diverse product and ingredient knowledge for prescribing a home skin care regimen adds strengthto retail sales background.

Solid background in retail sales.

Sales coaching.

Consistently maintained the highest standard of customer service.

Guest speaker at wedding expos.

Volunteer services at Legacy Wellness Day.

Customer Service Professional II

UNDERWRITERS LABORATORIES, INC - Camas, WA

2007 to 2011

Camas, WA 2007-2011

Global Independent safety company offering expertise in product safety, environment, life, and health services.

Performed general office duties including answering phones, scheduling, and entering customer information updates in the database. Utilized Seibel software program.

Created UL customer compliance agreements.

Interfaced directly with customer including resolution of customer complaints.

Monitored customer follow-up to ensure deadlines and agreements were kept.

Mentored and coached new staff.

Directed incoming emails to appropriate departments.

Assisted in setting up staff training modules.

District Manager

SAM ADAMS GROUP, ALL AMERICAN EYEGLASS REPAIR - Bellevue, WA

1997 to 2001

Responsible for all office operations and staff supervision including training, coaching, mentoring and performance evaluations. Prepared for and led all weekly staff meetings. Responsible for decision making including invoicing, inventory maintenance, budget, balancing and bank transactions.

Identified problems, diagnosed causes and determined appropriate correction actions.

Prepared and presently weekly, monthly, and annual sales projection, budget and cash flow

reports.

Coordinated construction of new stores, including interior design, stocking of inventory, andstaffing.

Became proficient in all aspect of frame repair, maintenance and proper use and care of toolsincluding soldering torches, mandrels, plating machines, and drills.

Focused on optimizing productivity and profitability.

Business references upon request.

Education

High school or equivalent

Some college

Skills

•Microsoft Office, 10 Key by touch, Outlook, Accounts Payable, Accounts Recievable (10+ years)

•Data Entry

•Human Resources

•Microsoft Office

•Outlook

•Office Management

•Payroll

•Scheduling

•training

•Quickbooks

•Organizational Skills

•training

•Organizational Skills

•Quickbooks

•Receptionist

•Billing

•Word

•training

•Quickbooks

•Organizational Skills

•Billing

•Word

•Time Management

•Receptionist

•Body Waxing

•Dermabrasion

•Business Requirements

•Personal Assistant Experience

Assessments

Customer Service Skills — Highly Proficient

July 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Basic Word Processing with Microsoft Word — Completed August 2019

Basic Word techniques, including the use of tools to format or edit text.

Full results: Completed

English Communication Skills: Typing — Expert

August 2019

Transcribing text using a standard keyboard. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have been a spa owner for several years and would really like to get back into the office environment. I would like to work part-time, full-time, or temporary.

Contact this candidate