W O R K H I G H L I G H T S

Customer-service professional with more than seven years’

experience. Well-respected for ability to build rapport with staff and customers, ability to work in high-volume settings, and ability to complete work in in a timely manner.

ACCOUNT ASSOCIATE

VXI Global Solutions, Port Huron, MI 5/2022 – 1/2023

• Answered inbound calls in a high-volume call center

• Engaged customers in discovery dialogue to determine their needs

• Dispatched service providers to address customers’ needs

• Properly documented each customer interaction

• Adhered to quality assurance guidelines

CALL CENTER CUSTOMER SERVICE AGENT

CMG, San Diego, CA 12/2021 – 4/2022

• Completed outbound calls in a high-volume marketing call center

• Asked customer to complete surveys and read and

recorded survey questions and answers

• Completed disposition Calls

DELI CLERK

Nieman’s Family Market, St. Clair, MI 1/2020 – 5/2021

• Provided service to customer’s seeking deli products

• Assisted in packaging of deli products

• Adhered to food-safety practices

• Assisted co-workers as needed

C O N T A C T

C O R E C O M P E T E N C I E S

P R O F I L E

BRITTANY HERRICK

810-***-****

adxxc9@r.postjobfree.com

Port Huron, MI

E D U C A T I O N / T R A I N I N G

• Customer service

• Courteous and professional

• Communication

• Active listening

• Social perceptiveness

• Time management

• Documenting services

• Working in high-volume

environments

• Relationship building

• Dispatching service providers

• Food safety

• Food packaging

• Slicer operation

• Adherence to serving

guidelines

Riverside Academy

Mount Clemens, MI

G.E.D.

WAITRESS/SERVER

Cracker Barrel, Roseville, MI 2/2016 – 5/2016

Provided service to customer’s seeking deli products

• Took customers’ orders and served them in a timely manner

• Completed side work such as rolling silverware

• Answered phones and took carryout orders

• Cleaned tables and swept aisles

Contact this candidate