David K. Gibson

*** **** ***** *****, ****, NC **513

Cell: 919-***-**** Email: adxxao@r.postjobfree.com

Customer Service…Sales….Management…Relationship Building

Professional Profile

Creative and innovative manager with over 20 years of experience in team building with the understanding that excellent customer service begins with initial client contact and ends with total customer satisfaction.

Strong customer service oriented individual focused on problem solving and complain resolution.

Leader of teams of up to fifteen people who understand that the front-line staff are the face of the organization.

Independent analytical person and problem solver with ability to assist and resolve specific client concerns to everyone’s satisfaction

Organized and take charge professional with the ability at assessing situations and provide solutions.

Ability to focus on company direction and strategic planning.

Career History

2021-2023 Medical Equipment Distributors, Raleigh, NC

2019-2021 American Mobility, Raleigh NC

2017-2019 Freedom Mobility, Mooresville NC

Mobility Consultant

Consultant and sales representative responsible for assisting individuals with obtaining various products to assist with mobility. Work with providers and physical therapists and to secure all documentation to support medical necessity to obtain a power wheelchair and other equipment. Conduct in-service training with medical providers to assist with paperwork, assessments and billing. Assess insurance for the clients and work as a liaison for the client, the provider and the insurance company. Develop and maintain relationships with providers and physical therapists to build business and referrals.

2014-2017 Weatherby Healthcare Inc., Durham NC

Consultant – Physician Staffing

Recruited and built relationships with physicians for temporary locum tenet positions throughout the United States. Provided company based Red Ribbon customer service to both the client and physician. Excellence in customer service including travel arrangements, ensuring hospital privileges and licensure were met in addition to client satisfaction with the physician and physician satisfaction with the assignment.

2010 -2014 US Medical Supplies, Raleigh NC

Sales Manager/ Sales 2013-2014

Managed a sales team of fifteen sales representatives with responsibility for interviewing, hiring, and training of new personnel on all products, sales and customer service. Responsible for building and maintaining extensive relationships with manufacturers to make sure issues are managed quickly and efficiently.

Team Leader / Sales 2011-2013

Managed a team of three sales representatives for continued sale growth and excellent customer service for customer retention. Responsible for day-to-day training on current and new products. Responsible for setting sales goals and provided leadership to representatives to achieve goals. Responsible problem solving for customer retention and sales growth.

Sales 2010-2011

Sales Representative responsible for selling Durable Medical Equipment nationwide. The mobility and accessibility equipment includes lift chairs, scooter, power wheelchairs, stair lifts, vertical platform lifts, vehicle lifts, and dumbwaiters. Built relationships with customers for continuous sales opportunities. Excelled at maintaining sales growth with consistent follow-up and adhering to the sales process.

2007-2009 RH Donnelley, Cary NC

Internet Marketing Specialist

Sales Representative responsible for selling internet marketing advertising to small and medium size companies with no current internet presence in an extremely competitive market. Provides sale analytics and performance metrics to build relationships with customers to show successes to maintain and grow accounts. Worked with accounts daily to restructure advertising to assist achieving the customers goals.

1995-2007 Hix Insurance Centers, Raleigh NC

State Territory Manager, 2001-2007

Responsible for thirteen regional offices and over forty sales agents. Effectively manage the hiring and training of sales managers and agents. Developed and implemented sales strategies to meet and exceed corporate sales goals. Established goals for each office and provided leadership to reach those goals. Conducted audits of offices and personnel.

Insurance Agent / Office Manager 1995-2001

Responsible for sales, training, goal-setting, and continued education of five sales agents. Sold insurance policies as well as oversight on all policies written. Conducted audits of agents. Created training for continued agent success. In charge of resolving issues for customer satisfaction and retention.

Education

Bachelor of Science in Business/Economics, Minor in mathematics, Southern Illinois University, Edwardsville, IL 1987.

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