Gay Lynne Gann *** Raintree Ave, Rockeldge, FL ***55

adxxag@r.postjobfree.com • Cellular 321-***-****

Summary

An innovative professional with 30+ years of progressive secretarial/administrative/managerial experience within fast-paced environments with ability to lead and motivate employees. Familiar with aspects of daily business operations including payroll, personnel issues, and numerous administrative functions. Proactive leader with refined business accuracy and admirable interpersonal skills. Encouraging a team approach to achieve objectives and increase productivity while enhancing employee morale. Proficient in the use of various computer programs and applications.

Areas of Expertise

Experience in interviewing and processing eligible households for rental assistance and affordable housing programs.

Experience in verifying income, assets, and medical information to determine applicants rent.

Experience in giving tours of property and working with seniors in many areas.

Experience in monitoring and evaluating employees.

Ability to type 71 Words per minute.

Extensive knowledge of Microsoft Office programs example: Word, Power Point, Excel, Access, Outlook Express, and Internet.

Knowledge of Business English and Math, strong vocabulary skills, and ability to compose thoughts into correspondence.

Ability to compose, proofread and type correspondence.

Ability to organize and maintain files.

Ability to plan, organize and complete work assignments.

Experience in public speaking and training.

Ability to enter data and perform clerical operations rapidly and accurately and maintain close attention to routine detailed operations.

Ability to research and interpret data and assemble documents and reports.

Ability to answer multi-line telephone system.

Skilled in the operation of personal computers, printers, scanners, copiers, fax machines and 10-key calculators.

Possess friendly, courteous and professional phone etiquette.

Knowledge and ability to reconcile Visa statements.

Knowledge and ability to prepare and process purchase requisitions, purchase orders, invoices and other related forms, including acquiring and compiling quotes, sole source letters and other corresponding paperwork.

Ability to set-up and or assist in conducting interviews, business meetings and training.

Experience

Westminster Asbury, Cocoa, Florida 2008 to May 2023

Certified OccupancySpecialist/Administrative Assistant

Interview and process applicants for residency.

Give tours of apartments and complex to prospective new residents and families.

Recertify all residents for their annual rent.

Payroll Coordinator for employees

Prepare all unit move-in, move-out inspections for administrator and schedule appointments for same.

Coordinator for marketing projects.

Meet and greet all persons entering the building and monitor daily Visitor Sign In/Out logbook.

Interact with residents, their families, and friends. Attempt to maintain a mental daily status of residents and report other than normal behavior to the administrator.

Collect monthly rent from residents.

Receive, direct, track and record all resident maintenance requests.

Provide clerical support to the administrator in updating the waiting lists.

Early Learning Coalition, Rockledge, FL 2007 to 2008

Program Assistant

Help various departments within the Coalition on various projects.

Help with enrollments and reimbursements and adjustments for VPK Children.

Maintain file room for VPK children.

Enter Elap/Lap 3 assessments into data base and execute children reports.

Help compile and distribute VPK Provider checks monthly.

DOH, Office of Performance and Improvement, Rockledge, Florida 2006 to 2007

Staff Assistant

New Employee Orientation facilitator.

Coordinate trainings, schedule speakers, make necessary venue arrangements, reservations, travel accommodations, set up conference calls.

Distance Learning Coordinator.

Answer telephone calls and emails.

Input all data and prepare reports related to Customer Satisfaction Surveys.

Serve as Mentoring Coordinator.

City of Cocoa, Cocoa, Florida 2001 to 2005

Administrative Assistant/Customer Service/Dispatcher

Provided administrative staff support to the Superintendent and Chief operator.

Dispatcher for the the meter readers

Performed advanced clerical functions. Transcribed from handwritten notes letters and memorandums.

Independently composed replies to correspondence.

Prepared payroll, monitor absences, vacations, sick leave and a wide variety of other reports.

Prepared agenda items for the Dyal plant.

Processed purchase requisitions and purchase orders for the daily operations of the plant.

Read and routed incoming mail and assembled files for the Superintendent.

Sort, indexed and filed materials, alphabetically and numerically.

Researched and assembled specialized documents, reports and data for the Chief Operator in preparing monthly reports.

Answered telephone and gave information in response to inquiries and requests.

Assisted with organizing "Open House" and tours for the Dyal plant.

Coordinated travel arrangements and expense reports for the Superintendent, Chief Operator and any other Dyal plant employee.

Processed accident and compensation forms.

Maintained all employee files.

Set up water accounts for new walk-in customers.

Answer customer service telephone calls.

Customer Service Representative for Water Department

Answer any customer service emails.

Excel Agent Services, Rockledge, Florida 1996 to 2001

Administrative Assistant/Service Manager

Extensive experience in training and developing agents.

Supervised and monitored 35 agents.

Counseled and coached team members to reach individual goals

Monitored performance results

Handled customer complaint calls with resolution

In charge of scheduling for the service managers

Administrative Assistant duties for the Center Director and Operation Managers.

Ordered supplies and kept up with inventory of the entire call center.

Education

Brevard Community College, Cocoa, FL 1981

Associate, Secretarial Studies

Liberty University, Lynchburg 1982

Drama

Almeda University, Boise, ID 2005

B.A., Business Administration

Almeda University, Boise ID 2007

M.S. Business Administration

References :

Stephen Castle: 321-***-****

Julie Gandolfi: 321-321-***-****

Jose Valcourt: 321-***-****

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