cleaning, organizing, yard work, miscellaneous

Desiree Bougie

*** *** **, ********, **, *****, US 906-***-**** ****************@*****.***

A Professional with a positive attitude who is available to work a variety of hours, including weekends and holidays. Highly organized and team-oriented, with a strong emphasis on customer satisfaction. Desiree Bougie is a friendly Person who is enthusiastic and can consistently meet customer service satisfaction goals.

Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 60 pounds. Dedicated to learning, growing, and succeeding in Hotel/Motel business. Customer Service Representative with experience working in a variety of and customer service environments. Self-motivated and organized, with expertise in all aspects of facility cleaning. Offering 14 years of Motel/Hotel experience cleaning rooms thoroughly, working with cleaning supplies, laundry.

(etc.)

Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the Hotel/Motel/Restaurant business. Cleaning professional with 14 years of experience in Hotel/Motel environments. Ability to establish and maintain trusting relationships. Dedicated guest room attendant who is responsible for the cleanliness and upkeep of facilities and rooms in Hotel/Motel facilities.

Team player who is also a good communicator.

All cleaning materials should be used correctly.

Due to 14 years in the Hotel/Motel,sector,she is an attentive individual with superior cleaning skills. Customer service skills

Hospitality industry

Detail-oriented

Inventory and supply

Corporate compliance

Guest relations

Issue resolutions

Confidentiality

Reporting and documentation

Inventory management

Materials storage

Conscientious

Quality control guidelines

Lost and found procedures

Trash waste and removal

Cleaning bathrooms

Housekeeping

Linens and toiletries

Sorting and washing laundry

Window cleaning

Vacuuming

Cleaning techniques

Dusting

Cleaning supplies

Mopping and sweeping

High School - 2000

Highland High School - Albuquerque, NM

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Guest Room Attendant - 2/1/2021 to Present

White Pine Lodge - Christmas, MI

Was in charge of keeping the linen cart tidy and organized. Used specific cleaning products in each guest room according to company guidelines. Provided deep cleaning services.

Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness.

Vacuumed, dusted, and maintained common areas such as hallways and elevator waiting areas. Was in charge of keeping track of the items that were placed in each guest room. Removed bed sheets and towels from rooms.

Interacted with guests in a positive manner.

Disposed of trash and recyclables every day to avoid waste buildup. Kept track of the items that were placed in each guest room. Maintained the freshness of the bathrooms by cleaning, sanitizing, and replenishing supplies every day. Worked as part of a team, up to 40 rooms on a daily basis. Moved beds, sofas, and all other furniture out of the way to clean baseboards and dust out hard-to-reach areas. Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms. Restocked room supplies such as facial tissues to add a personal touch with each job. Vacuumed, dusted, and maintained the common areas, which included hallways and elevator waiting areas. Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was set up properly.

Kept the building's entryway glass clean and polished for a professional appearance. Water glasses, toiletries, and paper products were among the items I replenished in the guest room. Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms. Manager/Bartender/Waitress - 5/1/2016 to 1/1/2019

The Duck Pond Eatery and Beer Garden - Munising, MI Greeted and seated guest as they walked in.

Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Transported dirty utensils, dishes, and trays to the kitchen to help with efficient cleaning. Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction. Assisted customers by answering questions, responding to inquiries, and handling phone calls. Kept enough condiments on hand and well-stocked drink stations on hand to meet expected customer demand. Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean. Assisted cashiers with customer payments and order documentation. Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers.

Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low.

WORK HISTORY

Waitress/Hostess/Cashier/Busser - 1/1/2014 to 12/1/2016 Navigator - Munising, Michigan

Provided excellent service by creating a warm and welcoming environment. Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions. Informed the manager about any accidents, injuries, or unsafe working conditions. Cashed out customers using cash registers and credit card machines/gift cards. Handled diner complaints with the kitchen staff and promptly served replacement menu items. Gathered feedback from guests in order to improve processes, which resulted in reviews. Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing. Used communication and problem-solving skills to resolve customer complaints and promote brand loyalty. Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons.

Moved and arranged tables, chairs, and place settings, as well as organized seating for groups with special needs. Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business. Kept track of cash receipts and deposits to ensure complete accuracy. Processed orders and sent them to kitchen employees by P.O.S system. Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients. Made sure the tables were clean and presentable with tableware, sparkling glassware, silverware, and linens. Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences. Maintained customer satisfaction with timely table check-ins to assess drink or other needs. Seated guests at tables with courtesy, providing menus, and accurately recording drink orders. Answered customers' questions, suggested items, and kept track of their orders. Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.

Answered phones to take to go orders.

Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages. Made introductions, discussed specials, took drink orders, and established an immediate positve connection with guests.

Piled trays high with extras like eating utensils, napkins, and condiments. Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness. Kept an eye on guests for signs of intoxication and immediately alerted management. Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.

Welcomed guests, seated them, took their order, brought their order. Was in charge of collecting payment for the food and drinks served, balancing cash receipts, and keeping track of the cash drawer.

Bussed, cleanedtables to ensure quick turnover and increase the number of turnovers. Solicited feedback from customers, resolved issues, provided additional items, and sometimes give them a free meal. Checked identification to enforce the age requirement for alcoholic beverages. Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers. Arrange dining tables based on the type of event and the expected level of service. Was in charge of keeping the dining room, lobby, and service areas clean. Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.

Performed opening, closing, and shift change duties with precision to keep the restaurant running smoothly and ready to meet all customer needs.

Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.

Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior. Resolved issues in a professional and timely manner, resulting in higher customer satisfaction ratings. Delivered orders to tables in a timely manner and according to the specifications requested. Communicated dining orders to kitchen staff quickly and clearly, calling attention to any special requests or dietary restrictions.

Moved and set up seating, prepared extra silverware, and [Action] prior to the arrival of large groups. Checked, pulled, and stacked clean items while returning soiled items for re-scrubbing and re-washing. Ensured customer satisfaction by promptly responding to orders and requests for entertainment. Was frequently complimented by customers for going above and beyond my normal responsibilities. Implemented quality assurance procedures to ensure that customers had a pleasant dining experience. Scheduled customer check-ins to take orders and confirm satisfaction with meals after delivery, and I promptly addressed any issues.

Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register. Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup. Printed dining checks with the total due, collected payment, and offered receipts to complete transactions. Offered refills on coffee and soda.

Maintained the highest level of glass and silverware cleanliness. Assisted with cashiering and Point of Sale (POS) system procedures during busy hours. Worked efficiently to keep the dining room and work areas clean by busing and resetting tables per shift. Made salads for lunch and dinner service.

Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers. Educated new employees on the restaurant's practices, culture, and procedures. Described menu items, special offerings, and wine pairings that were appropriate. Kept the tables clean.

Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage. Promoted items on beverage lists and restaurant specials. Disinfected the dining area, which included the floors, tables, and equipment. Folded napkins and prepared silverware sets to ensure an adequate supply for the host station. Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction. Combined a variety of ingredients, including liquor, bitters, sugars, and fruits, to create both standard and specialized drink orders.

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding to-go orders.

Organized

Recommend

Assisted

Managed

Supported

Adapted

Coordinated

Supervised

Scheduled

Prepared

Determined

Very reliable

Hard working

Team work

Friendly and honest

Quick understanding of what is asked of me.

Willing to go out of my way to help others.

Very thorough and detailed in my jobs.

14 years of housekeeping experience.

14 years of customer service experience.

3 years of manager experience working in a restaurant 13 years of waitress/Bartending experience.

Able to use POS systems.

Able to count drawers and do nightly deposits.

Make schedule for employees.

Be responsible for making the beer order at restaurants. ACCOMPLISHMENTS

ADDITIONAL INFORMATION

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