Rachel Head

Austell, GA *****

708-***-**** - adxx9z@r.postjobfree.com

Professional Summary

An ambitious individual that's compassionate, skillful, and dependable with hands on experience in personal care delivery protocols within my scope of practice who also addresses patient's needs within a timely manner. Outstanding team player who communicates effectively with all levels of management. Calm, flexible, and eager to work in high load environments to make patients as well as their families feel at ease during stressful and trying times. Enthusiastic, nurturing, and loves working with children. Also working as a unit secretary. Core Nursing Assisting Skills - Infection Control - Patient Hygiene - HIPPA Regulations - Documentation - Vital Signs - Feeding Assistance - Toileting - Patient Transportation - Practicing Safe Patient Care

Skills

Administrative Duties

Caregiving Tasks

Customer Service Skills

Basic IT Skills

Multitasking

Attention to detail

Excellent and Exceptional people skills

Work History

10/2022 to Current

Patient Care Technician II

Emory University Hospital Midtown – Atlanta, GA

Assists in emergency situations directed by an RN/LPN

Collecting and transporting patient specimen

Cleaning patients room

Transport patients throughout hospital

Assists in postmortem care

Operate as a unit secretary, clerical and administrative duties include: posting and canceling cases, managing a teleboard, rearranging cases.

Preparing and maintaining patient charts

Correcting any errors and printing necessary reports

09/2021 to 08/2022

Patient Service Representative

WellStreet Urgent Care – Conyers, GA

Verified insurance

Set up patient appointments

Collection of co-pays and balances

Meet and greet patients for check in

Assist practice manager and other staff as required

Preform office procedures and all general adminisrative duties

Maintain readiness of reception area

Building a strong, positive communication with physician

Scanning pertinent documents related to patient's chart

Makes copies of all x-rays for patients with imaging studies

Accept payments for medications and collect self pay as well

Respond to and refer patient and pharmacy phone consultations

02/2016 to 09/2021

Patient Care Specialist/Unit Secretary

Children's Healthcare of Atlanta, Egleston, Hospital – Atlanta, GA

Environmental Hygiene( linen changes, disinfect and wipe down high touch surfaces, room organization)

Patient Hygiene( assist bathing, feeding, dressing, and mouth care)

Chart/Record Patient Progress( bathing, mouth care, and linen changes)

Work Under Supervision of Registered Nurse

Provide Emotional Support to Patients and Families

Powerpoint, Excel Spreadsheet, Epic, and Teletracking

Refill Nurse Servers daily and at discharge

Verify voalte phones are clean and charged

Print labels desk, room chart, and med room

Answer all phone calls, and transfer to appropriate staff member

Exceptional experience in medical terminology

Update discharges, admissions, and transfers unto share drive

Print doc on call/resident on call list for daily physician coverage

Receive and record all deliveries and missing items in pcs log sheet

Request and record all IS&T/Engineering issues in Work Order Request binder

Order nourishments, floor supplies, and patient supplies

Update and assign bedspace in teletracking

Screen all visitors for recent travel, fevers, or colds

Give parent or legal guardian orange wristband

In the med room restock supplies and record temperatures

In clean utility room record refrigerator and freezer temps, restock nourishments, check nourishment expiration dates, and discard expired items

Check linen count and request restock

In family room replenish coffee, record refrigerator temps, check and clean microwave, restock ice pop freezer, and clean out refrigerator and discard food every 3 days

Keeping all patients records updated and organized

Education

Nurse's Aide Program

Caregivers Solutions

Diploma: Nursing Assistance

Current CNA License from state of Georgia CN0030027986 CPR and First Aid

Certified Phlebotomy Technician Certification-Y6G6P5X9

NHAAtlanta Career Institute

03/2014

Stone Mountain

GA

05/2011

Graduate

Shiloh High School - Snellville, GA

Contact this candidate