Customer Service Sales Specialist

Ekpean Aideloje **** Garthwaite Ave, Los Angeles, CA 90008 310-***-****

adxx9v@r.postjobfree.com

SUMMARY OF QUALIFICATIONS: Results-oriented professional with over 20 years of experience in diverse retail sales and customer service environments. Skilled in home/business theater and appliance installation, order processing, inventory control, and cashier management. Proven track record as a top sales performer with excellent customer service skills. Recognized for reliability, energy, and the ability to assume additional responsibilities. Strong problem- solving, sales analysis, and reporting abilities.

EDUCATION: Certificate Program in Waste Water Management Associate Degree WORK EXPERIENCE:

Sales Specialist, Airport Marina Honda, Los Angeles, CA 04/2019-05/2019 (Department Closed)

• Collaborated with the sales manager to offer attractive deals on used vehicles to interested customers.

• Demonstrated in-depth knowledge of current car inventory to encourage customer purchases.

• Built loyal and trustworthy business relationships with new and returning clients. Sales Specialist, Charter Communications LLC, Los Angeles, CA 01/2019-03/2019

• Responded to inquiries, managed complaints, and troubleshooted significant customer service problems.

• Served as the primary contact for customers interested in the company's products, assisting them in completing purchases over the phone.

• Conducted research using available resources and followed up with customer calls when necessary.

Sales Specialist, Cellular Sales (Verizon Authorized Dealer), Tyson's Corner and Centerville, Virginia 09/2016-10/15/2018

• Acquired lines for government accounts, business accounts, and personal accounts.

• Met and exceeded monthly goals.

• Possessed advanced knowledge of all mobile phones with operating systems OS/Android and accompanying accessories.

• Provided on-the-spot training to customers, ensuring they could use their products immediately.

• Built loyal and trustworthy business relationships with new and returning customers. Sales Specialist, Verizon, Tyson's Corner 11/2015-08/16

• Acquired lines for government accounts, business accounts, and personal accounts.

• Consistently met and exceeded monthly goals.

• Demonstrated advanced knowledge of all mobile phones with operating systems OS/Android and accompanying accessories.

• Conducted on-the-spot training sessions for customers to enhance their immediate product usage.

• Built loyal and trustworthy relationships with new and returning customers. Home Theater Manager/Home Appliance Manager, Best Buy, Palos Verdes, CA/Atwater Village, CA 06/2002-07/2014

• Specialized in home theater/Magnolia, gaming, media sales, and home appliance departments.

• Possessed extensive knowledge of products, including details, features, and the ability to demonstrate product features effectively.

• Conducted promotional presentations, managed sale programs, provided pricing information, and communicated product specifications.

• Conducted customer surveys to thoroughly understand their needs, offering relevant services and solutions to facilitate purchases.

• Utilized online resources, tools, and peer knowledge for self-training.

• Demonstrated expertise in merchandise sorting, shelf stocking, and cash and credit card processing.

• Managed returns and exchanges.

Senior Installation Manager/Audio Video Manager, Good Guys 03/1995-04/2002

• Installed and repaired a wide variety of video and audio equipment.

• Completed installation of home entertainment theaters.

• Served high-profile clientele, building professional and confidential relationships.

• Tuned and adjusted equipment to achieve optimum auditory or visual reception.

• Utilized diagrams to determine necessary repairs and correct electrical connections.

• Maintained records of work orders and conducted periodic maintenance tests.

• Received certification for multimedia electronic systems training. KEY COMPETENCIES:

• Client Support

• Project Management

• Meeting & Planning

• Team Player

• Dependable

• Ability to work with minimal supervision

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