Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations

adxx9f@r.postjobfree.com 818-***-****

PROFESSIONAL SUMMARY:

A diligent and accomplished IT Executive with Multinational Experience and Expertise in IT Infrastructure & Application Delivery—managing relationships to successfully implement high-complex large-scale, multi-year transformational Programs. Extensive experience in leading diverse teams and managing all aspects of projects & implementations by ensuring that the business deliverables are completely satisfied on time and within budget. Experience working with Global clients in Retail, Insurance, Telecommunications, Media, healthcare, Airlines and Manufacturing services industries. Has a strong history of bringing value to organizations through communicating information and project issues to audiences of varying levels of expertise. Accomplished in maximizing organization performance by re- engineering workflows and training options to meet overarching goals better and strengthen performance quality. A field-tested Leader, with an in-depth, comprehensive prowess in delivering transformational business results for clients and customers with expertise in coordination and communication. Has a track record of pitching ideas on areas of improvement, with solid administrative skills, effectively accelerating the metrics of any professional undertaking. Proven as a strategist for coming up with lucrative and creative solutions, and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. Commands top-notch presentation, and interpersonal skills, and proficiently adapts to dynamic environments.

19+ years of overall IT experience with 14+ years of Program / Project management experience in facilitating IT Infrastructure Management and Software Development initiatives.

Lead organizations IT infrastructure programs / projects in data center moves, office relocations / closures including Network, VMware, telephony, Cybersecurity and Cloud (AWS, Azure & Google) computing solutions designing, strengthening, standardizing, upgrading, and migrating large-scale multi-platform physical / virtual environments to improve performance, reduce costs, and ensure optimal uptime and performance of applications, systems, and services.

In-depth knowledge and experience in managing Schedule, Budget, Scope, Risk, Quality, Communication and Resources with proven ability to deliver high quality IT products and services on schedule and under budget using Waterfall or iterative development models such as Scrum, Agile, software development life cycle (SDLC), SAFe Agile Framework.

Proficient in IT infrastructure Project planning, Project scheduling, Project tracking, optimizing project plans, reviewing project plans, monitoring project plans, patch management and changes to project plans as needed.

Significant experience leading small, medium, and large-scale IT infrastructure Post-Production Initiatives. Demonstrated experience in IT Infrastructure Network and / or application support including Service, Risk/Problem, or Incident Management and role-based access controls and self-service IAM management.

Excel at liaising between business and technical areas to achieve on-time, on-budget, and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions, and logistical considerations to meet project deliverables.

Pretty Savvy with ServiceNow, Remedy ticketing systems, Project Management tools: MS Project, Smartsheet, PPM, Salesforce, Jira, Rally, Confluence for the programs tasks and status reporting.

Evaluate, plan, and oversee all aspects of IT infrastructure design, migration, optimization, and implementation projects from initial planning, inventory documentation, and scope definition through successful delivery.

Exceptional collaboration and leadership skills Interact with and lead technical, infrastructure, vendor, and user resources to design solutions, resolve issues, and build stable, redundant, and scalable clustered environments and implementing Identity and Access Governance projects. Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

Established and managed 24x7 production IT Infrastructure services, data centers, help desk, desktop support, system administration and network management functions.

Network Virtualization, Datacenter Networking (Overlay/Underlay), LAN & WAN networks, NFV, SDN, SD-WAN

Experienced in quickly understanding complex IT infrastructure project objectives, generating project scope documentation.

CERTIFICATIONS:

Project Management Professional (PMP) • Professional Scrum Master (PSM1)

Scaled (SAFe) Agile Certified: Release Train Engineer • Scaled (SAFe) Agilist Certified

Salesforce Certified Administrator (SCA)

PROFESSIONAL EXPERIENCE:

eTeam Inc. March 2022 to Feb 2023

Consulting IT Program Manager CIO Org at Salesforce Spearhead major multi-million-dollar program launches for a number of strategic customer engagements, driving the development and delivery of client programs from planning to delivery. Agile Program Manager for multiple project scrum teams at the Salesforce Business Technology Group's software engineering department. Agile servant leader for the Salesforce Partner Technology Group to ensure PMO best practices are leveraged.

Provide leadership, strategic planning, direction, management, and administration of Partner Programs.

● Collaborate / Manage Vendor teams, program estimation and planning to forecast deliverables.

● Collaborating with offshore teams across US, APAC & EMEA and multiple cross functional work streams and budgets.

● Develop key sections of the proposal (e.g., implementation approach, project management approach, training, assumptions, support, project team/governance, etc.)

● Proactively manage and coordinate multiple resources (functional and technical) to develop scope, plan/estimate, technical architecture and responses to RFP on a defined timeline

● Work with Vendor teams on delivery timelines and issues resolution by promoting openness, honesty and professionalism.

● Mentoring, Collaborative Problem Solving, Safe Scaled Agile Transformations, Leadership & Networking

● Builds and manages multiple, multi-functional collaborative project and/or work teams.

● Working in challenging and dynamic work environment and experience in delivering critical projects with high visibility

● Facilitated with the project team to ensure the User Acceptance Testing (UAT), all errors were tracked and reported to development and management teams.

Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

● Create weekly and monthly status reports, metrics and KPIs and present during Leadership and CIO Meetings

● Managed site test procedures and iterative improvement projects resulting in excellent customer satisfaction ratings.

● Managed Salesforce sales, service cloud products, Tableau implementation, migration and upgrades for BU departments across resellers environment.

Farmers Insurance Group May 2019 – March 2022

Program Manager II

Managed and oversaw the Farmers office relocations Infrastructure upgrades, implementations projects and the acquisition of Met Life (acquired by Farmers) to the standard for Farmers Insurance program. Built and managed the multiple project teams, from end-to-end management of projects, i.e., all phases of projects from concept, project planning, Budget, development, execution, and monitoring to project close down.

● Assist EPMO with Business stakeholders in the preparation of detailed M&A of MetLife IT infrastructure program requirements, technical solutions, implementations and SOW documents.

● Create weekly and monthly status reports, metrics and KPIs and present during Leadership and CIO Meetings.

● Facilitate sessions with project team and Business stakeholders to understand business needs to interpret them into Tableau requirements.

● Conduct testing on the tableau reports with the project team and Business stakeholders.

● Translated technology infrastructure requirements (high-level and functional)

● Oversee and execute individual IT infrastructure projects to improve Network, telecom workforce optimizations within company and provide infrastructure services to clients and create and maintain a detailed project plan.

● Liaison alongside with the IT infrastructure network / security teams in developing/migrating on premises applications to cloud (AWS, Azure Google) platforms.

● Facilitated PI Planning initiatives, Sprint Planning meetings, Daily scrum, sprint review, product backlog refinement meetings and sprint retrospective meetings

● Lead the project teams; from end-to-end management of project, i.e., all phases of project from concept, project planning, development, execution, monitoring to project close down

● Builds and manages multiple, multi-functional collaborative project and/or work teams.

● Working in challenging and dynamic work environment and experience in delivering critical projects with high visibility

● Facilitated with the project team to ensure the User Acceptance Testing (UAT), all errors were tracked and reported to development and management teams.

● Facilitated with the Desktop/Helpdesk teams for hyper care support process after end user’s migrations in any Migration Projects.

Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

● Managed Active Directory / Email migration programs to MS365 / O365 across client’s environment (Includes D365, M365, SharePoint, G-Suite, Steams, BOX Drive) and Mange the Mailboxes License costs.

● Develop key sections of the proposal (e.g., implementation approach, project management approach, training, assumptions, support, project team/governance, etc.)

● Responsible for managing and coordinating multiple projects simultaneously. Develop budgets, timelines, identify risks and develop plans to mediate risks for internal and external projects.

● Proactively manage and coordinate multiple resources (functional and technical) to develop scope, plan/estimate, technical architecture and responses to RFP on a defined timeline

● Develop the project plan, estimated cost, timeline and milestone payment schedule for a fixed fee, fixed scope implementation

● Plan and manage client IT infrastructure projects (typically fixed fee projects)

● Work along with Vendor resources, assist in the Development and Management of Project Plan

● Implement and manage project changes and interventions to maintain overall project/program schedule

● Lead day-to-day operations of the MS Dynamics 365 operations and other core financial systems and its users

● Work with project teams on Information Technology Infrastructure Library (ITIL) processes including, Service Now Incident, Firewall services ticketing tool and change management, capacity planning, and release management.

● Collaborate with Technical and Business teams to complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation

● Partner with the other functional architects, implementation partner resources and the business teams, to participate in blueprinting and configuration of solutions that best meets the company’s objectives

● Assess the current state of a client’s IT Application portfolio including design, documentation, implementation, maintenance, and project portfolio of the application.

● Managed application upgrade project in design & implementation of custom frameworks (for approval, provisioning, and UI) and custom connectors for Identity & Access management implementations.

● Review a client’s application portfolio to determine the effectiveness of the existing solutions and develop a transformation plan to address the risks and opportunities

● Assisted other Project/Program Managers on their projects in managing ongoing activities with the team and provide regular status updates to the Management /Leadership

● Facilitate and work with the team on problem-solving & escalation management

● Managed Salesforce migration / upgrades projects for BU departments across Farmers Insurance.

● Manages project team communications, daily stand-ups, and schedules/facilitates project team meetings as well as scheduling/attending requirements gathering sessions/stakeholder committee meetings

● Proactive communication with Business and project sponsors, stakeholders, and team members.

● Produce project plans for simple to large, complex projects.

● Provide weekly and monthly status reports to Management/Leadership in a timely manner Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

● Create and report daily status of projects to the team to keep track of them as action items and follow-up on regular basis with the team via email or meetings.

● Provide support and implementation of various development projects including enhancement activities related to eCommerce websites and related applications.

● Provide support and implementation of Snowflake migration projects including enhancement activities and related applications.

● Lead and manage complex projects and its delivery through the initiation, planning, execution, control and closing phases for ServiceNow and IT Service Management (ITSM).

● Management of the project scope, deliverables, and timeline.

● Work with the project teams to Perform data analysis to identify trends, patterns, design data models and structures.

● Managed Projects with Security teams on the development and deployment, provisioning & deprovisioning workflows, entitlement cycles, and role-based access controls and self-service IAM management, based on business requirements.

● Manage and update the PPM, Jira and Rally, Confluence reports bi-monthly and monthly for Leadership review

● Proactively communicate and manage project details to internal stakeholders and vendors.

● Perform all hands-on tasks associated with supporting a WebEx conferencing environment

● Organize and distribute work assignments to functional areas through organization channels.

● Management and facilitate of the scope change approval process

● Identifies and manages the risks associated with projects and programs to achieve project success

● Inform and influence senior leadership, management, and individuals in various parts of the organization to work toward successful outcomes.

● Manage and facilitated various business divestitures/mergers/separations and related Identity & Access management Integrations and cutovers projects.

● Build Project Plan and identified milestones to set customer expectations

● Managed Issues and Risks and facilitated alternative analysis activities to resolve/mitigate impact to project Scope and Schedule

● Worked on an Onsite/Offshore based model. Managed the prioritization and allocation of tasks for the team in client locations.

● Leadership skills, with the ability to successfully serve as a coach and mentor to others. Information Technology Partners, Inc. Mar 2017 – Apr 2019 IT Project Manager / Operation Manager

Built and managed multiple, multi-functional collaborative healthcare, manufacturing clients IT infrastructure projects and work teams from project kick-off to closure. Assigned and coordinated project resources and managed budgets. Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

Prepared and interpret detailed project requirements, technical solutions, and design software SOW documents for O-Calc, EES. Translated technology infrastructure requirements (high-level and functional). Managed server upgrades/decommissions, including NAS storage, SQL instances, DNS, and URLs. Works with IT operational groups to drive continuous process improvement.

● Prepare and interpret detailed IT infrastructure project requirements, technical solutions, and SOW documents

● Translated technology infrastructure requirements (high-level and functional)

● Play key role in creating documentation and technical guides for end users and maintain a detailed project plan with WBS (work breakdown structure)

● Assign and coordinate project resources

● Responsible for onboarding team members onto the project

● Lead the project team, from project kickoff to closure

● Builds and manages multiple, multi-functional collaborative project and/or work teams.

● Collaborate, facilitate, lead implementation of IT software applications for wireless handheld devices.

● Working in challenging and dynamic work environment and experience in delivering critical IT infrastructure projects with high visibility.

● Manage server upgrades/decommissions including NAS storage, SQL instances, DNS, URLs. Works with IT operational groups to drive continuous process improvement

● Work on operations support model, staffing model and services matrix

● Managed project team for implementing Identity and Access Governance projects.

● Facilitate and work with the team on problem-solving & escalation management

● Manages project team communications, daily stand-ups, and schedules/facilitates project team meetings as well as scheduling and attending requirements gathering sessions/stakeholder committee meetings

● Proactive communication with sponsors, stakeholders, and team members

● Work with project teams on Information Technology Infrastructure Library (ITIL) processes including, ServiceNow Incident, Firewall services ticketing tool.

● Managed Active Directory / Email migration programs to MS365 / O365 across client’s environment (Includes D365, M365, SharePoint, G-Suite, Steams, BOX Drive) and Mange the Mailboxes License costs

● Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked and reported to development and management teams.

● Manage performance tuning and capacity planning activities to enhance the performance of Voice/telephony infrastructure.

● Managed / Oversee the medical devices software upgrade projects and work with the healthcare facilities, hospitals, medical offices, clinics and nursing homes. Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

● Work with the Optum Executive Health resource Management (CIO, CFO, VP) to come up with the resource requirements and corresponding skill sets for various lines of businesses, strictly confirming to the approved budget.

● Liaise with and work alongside Unified Communications team in developing/migrating to the cloud platform.

● Managed site test procedures and iterative improvement projects resulting in excellent customer satisfaction ratings.

● Managed Salesforce migration / upgrades projects for BU departments across Client Environment

● Facilitated with the Desktop/Helpdesk teams for hyper care support process after end user’s migrations in any Migration Projects.

● Manage and update the PPM, Smartsheet, and Rally, Confluence reports bi-monthly and monthly for Leadership review

● Provide status reports to stakeholders in a timely manner

● Created and reported daily status of projects, including in-house and on-site analysis and resolution of problems during deployments. Ensured maintenance of HIPPA compliance

● Perform the tasks of developing quality assurance testing activities and solving product and testing issues

● Lead and manage complex projects and its delivery through the initiation, planning, execution, control and closing phases for ServiceNow and IT Service Management (ITSM)

● Management of the project scope, deliverables, and timeline

● Working with POs on parts list and schedule delivers as per the new customer requirements

● Manage troubleshooting of content delivery issues

● Coach/mentor team on the Agile Scrum methodology to constantly improve the Scrum team’s standards of work

● Proactively communicate and manage project details to internal stakeholders and vendors.

● Work closely with internal product owners to ensure customer require product requirements are documented and delivered on schedule.

● Manage configuration and testing of new video conferencing devices to ensure they are running to standards

● Perform all hands-on tasks associated with supporting a video conferencing environment

● Organize and distribute work assignments to functional areas through organization.

● Work with project teams on Information Technology Infrastructure processes including change management, capacity planning, and release management.

● Organized and participated in meetings with Engineers, SME to discuss the SD-WAN solutions plan for client office moves and data center relocations for client locations.

● Improves team productivity by improving software development practices/processes within managed Scrum Teams and across the organization

● Identifies and manages the risks associated with projects and programs to achieve project success Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

● Support team to provide transparency on Sprint progress through JIRA Dashboards

● Provide regular progress reporting to the System Web development team

● Successfully established and managed end to end IT Infrastructure Management Services (from Help Desk services to IT Operations and Datacenter Management) for client locations

● Managed Issues and Risks and facilitated alternative analysis activities to resolve/mitigate impact to project Scope and Schedule

● Provided Project Status Report to management to keep them apprised of progress

● Worked on an Onsite/Offshore based model. Managed the prioritization and allocation of tasks for the team in client locations.

● Leadership skills, with the ability to successfully serve as a coach and mentor to others. IBM GLOBAL SERVICES Nov 2010 – Feb 2017

IT Project Manager

Client - GAP, Inc. Los Angeles, California

● Managed Schedule, Budget, Scope, Risk, Quality, Communication and Resources.

● Build Project Plan and identify milestones to set customer expectations.

● Managed Issues and Risks and facilitated alternative analysis activities to resolve/mitigate impact to project Scope and Schedule.

● Managed IT infrastructure projects by work with Gap retail stores technology team in implementing a new IT network design Software Defined Networking (SD-WAN) solution in all North American 2800+ Stores

● Provided Project Status Report to management to keep them apprised of progress.

● Facilitated with the Desktop/Helpdesk teams for hyper care support process after end users’ migrations in any Migration Projects.

● Manage and facilitated various business divestitures/mergers/separations and related Identity & Access management Integrations and cutovers projects.

● Managed application upgrade project in design & implementation of custom frameworks (for approval, provisioning, and UI) and custom connectors for Identity & Access management implementations.

● Managed Active Directory / Email migration programs to MS365 / O365 across client’s environment (Includes D365, M365)

● Manage configuration and testing of new video conferencing devices to ensure they are running to standards

● Perform all hands-on tasks associated with supporting a video conferencing environment

● Managed Salesforce integration / upgrades projects for BU across Client’s environment. Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

● Manage performance tuning and capacity planning activities to enhance the performance of Voice/telephony infrastructure

● Liaise with and work alongside Unified Communications team in developing/migrating to cloud the platform.

● Work with project teams on Information Technology Infrastructure processes including, ServiceNow Incident, Firewall services ticketing tool

● Manage and update the PPM, Jira and Rally, Confluence reports bi-monthly and monthly for Leadership review

● Managing other project managers, project portfolios and/or multiple projects simultaneously.

● Ensured Post Event/Incident follow-up actions are addressed as published in the analysis documentation, service issues are processed with urgency to continually minimize downtime impact to the GAP Store. Hunter Douglas Windows Fashions – Edmonton, Canada Oct 2009 – Oct 2010 Project Manager

Hunter Douglas is the world market leader in window coverings and a major manufacturer of products. Implemented multiple IT projects ranging from $100K to $ 500k, provide the technology knowledge and vision to support the company’s business objectives, evaluate and recommend all software for business processes. Highlights:

● Successfully established and managed end to end IT Infrastructure Management Services (from Help Desk services to IT Operations and Datacenter Management) at Edmonton office

● Managed Schedule, Budget, Scope, Risk, Quality, Communication and Resources

● Build Project Plan and identified milestones to set customer expectations

● Managed Issues and Risks and facilitated alternative analysis activities to resolve/mitigate impact to project Scope and Schedule

● Managed Active Directory / Email migration programs to MS365 / O365 across client’s environment (Includes D365, M365)

● responsibility for successful delivery of all IT Infrastructure related initiatives.

● Managed SAP R/3 Modules, FI (Financials) CO (Controlling), BCS (Business Consolidations System, BW (Business Warehouse) server monitoring, analysis transports, administration & archiving.

● Work with project teams on Information Technology Infrastructure processes including, Remedy ticketing tool for Incidents, Firewall services.

GAVS Technologies - Chennai, India Jun 2005 – Jan 2009 Project Manager

Client – Hunter Douglas Window Fashions

Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

● Hunter Douglas is the world market leader in window coverings and a major manufacturer of products. Implemented multiple IT projects ranging from $100K to $ 500k, provide the technology knowledge and vision to support the company’s business objectives, evaluate and recommend all software for business processes.

● Managed a team of 18 Helpdesk Analysts that supported 24x7 Network Operations, Customer Service Operations, Production Control, Computer Operations, and Help Desk.

● Managed Schedule, Budget, Scope, Risk, Quality, Communication and Resources

● Build Project Plan and identified milestones to set customer expectations

● Provided Project Status Report to management to keep them apprised of progress

● Coordinated timely disaster recovery procedures affecting the stability of data center operations.

● Managed SAP R/3 Modules, FI (Financials) CO (Controlling), BCS (Business Consolidations System, BW (Business Warehouse) server monitoring, analysis transports, administration & archiving.

● Facilitated with the Desktop/Helpdesk teams for hyper care support process after end user’s migrations in any Migration Projects.

● Manage day to day activities of the Network/Hardware teams.

● Work with project teams on Information Technology Infrastructure processes including, Remedy ticketing tool for Incidents, Firewall services.

Wipro Technologies - Chennai, India Jul 2004 – Jan 2005 Project Team Lead / Sr Systems/Network Engineer

● Managed a team of 12 level1 Technicians and I have supported more than 2000 user’s desktops and laptops remotely.

● Server migration project from Novell Netware 5.1 to Novell Netware 6.5 at End Client locations.

● Troubleshooting, upgrade of existing operational environment consisting of workstations running on Windows XP, Windows 2000, and associate file, print servers Windows 2003, active directory, Exchange, and Enterprise Messaging software.

● Troubleshooting modems and network connections through remote desktop.

● Administration of Checkpoint Firewall, Network Management

● Setup and maintenance of internal (LAN) and external (WAN). Provide support to monitor, install and perform maintenance on workstations, laptops, software, and the LAN & WAN networks. Implementation of name Resolution using WINS & DNS in TCP/IP environment. Supersight Ceequence Technologies - Chennai, India Jan 2001 – Jun 2004 Team leader / Technical Customer Support Officer

● Managed and supported the pharmacy's NarcTrack application on a NT Peer-to-Peer network. Dushyant Sahani

IT Infrastructure Program & Project Management Analyses Implementations adxx9f@r.postjobfree.com 818-***-****

● Managed a team of 14 CSR’s and supported 450 Users desktops and laptops.

● Administer user accounts and drug balances for the Operating room and Dental department.

● Monitored Utilization Databases for Controlled Dangerous Substances through Pyxis workstations for a 2000 user hospital.

● Entered Data for Physician medication orders.

EDUCATION:

● Bachelor of Arts from University of Madras (India) 2004

● Advanced Diploma in Software Engineering, Three Year Web-centric Curriculum Program (India). 2000

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