Customer Service Mental Health
Resume:
**********@*****.***
Florence, Alabama 35630
CONTACT
Active Listening
Adaptable to Change
Analytical and Critical
Thinking
Con dential Records
Management
Complex Problem-Solving
Credentialing Policies
CRM (Customer Relationship
Management) Salesforce.com
Procedures Compliance
Enterprise Resource Planning
Facility Credentialing
In-Peron and Telephone
Interviewing
Internal Communication
Management Consulting
Provider Enrollment
Remote Conferencing and
Communication
Training Development and
Execution
SKILLS
Columbia State Community
College
AA in Psychology
2001
Martin Methodist College
BS is Psychology
2003
Martin Methodist College
BA in Human Services
2003
EDUCATION
ChiroHealthUSA
Credentialing Specialist, Provider Information
Specialist, Booth Representative, Speaker
Jan 2015 -
Present
Credentialing Specialist
Developed professional relationships with key providers including Chiropractors and respective o ce sta to complete the provider enrollment process while e ectively communicating with them to provide excellent customer service
Developed and streamlined vital processes saving time and improving accuracy for faster onboarding approval turnaround time Created training materials for team members to reference for e cient and consistent messaging during the onboarding processing Developed forecasting models to forecast daily, weekly, and monthly operational performance
Extracted data from management information system into Excel Developed performance management models in Salesforce to calculate KPI measures and track sales performance
Shephard's Sta
Operations Manager/Ambassador May 2010 - Jan 2015
Ambassador for the Christian-based counseling center for personal growth and spiritual
rejuvenation
Serve as the initial point of contact with clients and prospective clients by telephone and in person with 35-50 children, teenagers, and adults on a daily basis
Guide prospective clients by identifying and recommending therapists based on the situational need
Source and connect sta therapists with behavioral industry resources and professionals.
Manage and execute resources and vendor-sponsored educational seminars
Research, identify, and recommend CEU opportunities to sta therapists in order to remain current with state licensing and regulations Manage operations of the 11 person practice to include payroll, bookkeeping, vendor management and daily operations Centerstone Mental Health Center
Crisis Prevention Specialist Feb 2006 - Feb 2007
Identi ed risk factors in individuals for suicidal, homicidal, or psychotic behavior in psychiatric emergencies
Executed referrals for inpatient and outpatient psychiatric services for various individuals
Worked with emergency room personnel, law enforcement and mental health professionals in assisting with each individual's crisis Rendered DSM diagnosis and determined appropriated placement of individuals for their safety and safety of others
EXPERIENCE
CREDENTIALING SPECIALIST
Amanda Curry
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