Experience Present- **/**/**** UTMB Regional Women Services and PediatricsProgram Sugar Land TX. 77478

Patient Service Specialis II

As Patient Service Specialist II, I function as a team leader providing peer guidance and leadership.

Independently maintaining a positive patient experience by consistently meeting and exceeding expectations in our patients care and customer service, also coordinating clerical and medical activities of the clinic’s medical team also patient registration by facilitating access to UTMB

services and programs.

Also assuring calls are documented, triaged and appropriately maintaining patient safety and satisfaction; completes telephone encounter process when appropriate.

Acts as patient advocate and liaison with various departments to accomplish mutual goals in scheduling patients for specialty appointments like: ENT, Ultrasounds, Colposcopies, Ortho, etc.

Maintains patient confidentiality regarding access to patient demographics and other clinical information via email, computer, fax, and mail.

Assessing problems effectively and understanding the clinic’s flow to maximize clinic usage to meet patient needs.

Other responsibilities but not limited to: Scheduling appointments, coordinating financial counseling and collection of copays for visits, completes reminder calls to patients for scheduled appointments, obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

Balancing and reconciliation of daily cash drawer, making bank deposits.

07/15/2022 - 10/01/2015 Patient Service Specialist I

In the position as Patient Service Specialist, I provide an excellent customer service in all my

interactions with internal and external patients; updated patient’s records also scheduling Initial

appointments, cancellations and follow up appointments,

Also responsible for arriving (checking in) and dis-positioning (checking out) the patient’s visit.

Filling out all required forms, verifying medical insurance benefits and the collection of visit’s

co-pays.

A very important part in this position is to assist low income and under insured patients to apply

For Medicaid, Chip Perinatal and qualify for the low income programs available at the Regional Women Services and Pediatrics, of the University of Texas Medical Branch.

Customer Service

Providing a direct, professional, and knowledgeable interactions with patients, Nurse Practitioners

And the treatment team; also answering calls and accurately with exceptional Customer service

at all times insuring accurate information is obtained before redirecting calls, and all messages are

appropriately handle ensuring patient satisfaction, confidentiality and safety.

Scheduling:

• Schedule appointments also Coordinate financial counseling abiding to the policies of the clinical

department for the visit. Completes reminder calls to patients for scheduled appointments.

• Educates patient or responsible parties regarding billing process and any additional responsibilities.

Arrival:

• Arrives patients and prepares paperwork/chart for visit in the EPIC System.

Financial Screening:

• In this process I verify and ensure the eligibility, and pre-registering patients by obtaining patient’s

Demographics an Insurance information at every encounter. Also obtain all documentation an

Information required to assist patients with the eligibility process for Medicaid, CHIP, CHIP Perinatal,

also assisting our patients with the eligibility and qualification of one or more of the financial assistance

programs available at UTMB.

• Also communicate with referral sources, UTMB physicians and clinical staff on patient behalf

regarding any obstacle to access of care or authorization for care. Also I fully disposition (check out)

each patient at the time of service to obtain appointments for follow-up visits.

09-02-2014 – 09-30-2015 UTMB Regional Maternal and Child Health Program

Sugar Land TX. 77478

Community Health Outreach Worker

• The responsibilities of this position is, to go out in the community on the daily basis to businesses,

schools, colleges, Faith based organizations and Health Fairs to provide information about the services

and income base programs available at UTMB Regional Maternal Child Health Program clinics

.

• The objective is to educate people around the Houston, Katy and surrounding areas, how to tap into the

Income based medical programs and resources at UTMB’s like Cancer Stop, The Family Planning

and Prenatal Services. Also scheduling appointments with the clinics for health checkups.

04-02-2007 – 08-31-2014 Epiphany Community Health Outreach Services

Houston TX. 70031

Administrative Assistant / Receptionist

• Responsible for but not limited to: welcoming and screening clients to determine the kind of services

they were in need of, providing them with the forms and instructions in filing out such forms;

also directing our clients how to tap to the different social and medical services and resources available

in the community.

• Assisted Clients in preparing for the application process and completing the necessary paperwork to

apply for the Financial Assistance Program of Harris Health System; also SNAP, Medicaid and CHIP

. Prepared monthly calendar, answered phones, translated flyers for special events and health fairs also

working such health fairs and events.

• Wrote dental referrals and made dental appointments for the Dental Mobil of the University of Texas

School of Dentistry, ensured accurate record keeping of said client’s services and visits.

• Data entry when filling in for intake clerk, taking clients information into the data information system.

Education: GED Texas Education Agency GED Certificate Number 2039328

Texas Department of State Health Services - Community Health Worker Certification #2967

Gateway to Care Community Health Worker Training Institute –Navigator Associates Training

Certificate # NA-08-0067

Houston Community College Beginning computers, Microsoft Word and Excel Courses

Houston Community College Workforce and Job Placement Certificate Houston, TX

Escoto College Secretarial Studies Diploma Honduras C.A.

Guadalupe de Quesada College Preparatory Courses for Teaching Degree Honduras C.A.

South Western Business College GED/Office Management Certification New Orleans, LA

Bilingual (Fluent in Spanish & English)

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