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Customer Service Allied Universal

Location:
Indianapolis, IN
Salary:
22 per hour
Posted:
June 27, 2023

Contact this candidate

Resume:

Adam Smyth

Indianapolis, IN *****

adxx8n@r.postjobfree.com

+1-317-***-****

Well-presented seasoned professional in the security and operations industry with excellent written and oral communication, interpersonal skills, and the ability to deal with all levels of personnel and the general public in a professional and effective manner. Experienced with managing teams to secure a diverse array of sites from office, industrial, or agricultural; able to interpret and apply protocols, use initiative and independent judgment within established guidelines. A capable manager, skilled at managing, training, and coaching staff and contractors. Skilled with computer surveillance and office software, this underscores excellent communication skills with partners and clients. Willing to relocate: Anywhere

Willing to relocate: Anywhere

Work Experience

Security Manager

Allied Universal - Indianapolis, IN

March 2004 to Present

Provided security guidance to company personnel, advised Loss Prevention and Senior Management

• Developed policy, developed and implemented security plans and procedures

• Created, revised, and updated training materials on proper responses to fire, flood, tornado, terrorist action, violent intruder response, radio etiquette, security standards and practices, and information security

• Planned and executed patrols and inspections to include Security Vulnerability Assessments

• Conducted investigation of non-compliance issues and reviewed all security violations.

• Conducted security briefings to include, new hire orientation, refresher training, and specific security briefings

• Responsible for the compliance of Security Practice and Procedures (SPP) and ISO/IEC 27001 standards

• Participated with the local Crisis Management Team disaster response drills and procedures

• Ensured safety of plant equipment and personnel via personal inspections of site off working hours

• Supported local Site Executive with Security related issues relative to the site to include: DSS government Inspections, employee training, statistics, and physical security (parking, safety, etc.) Security Manager

Praxair Surface Technologies - with Allied Universal - Indianapolis, IN May 2020 to October 2021

Provided security guidance to company personnel, advised Security Director and Senior Management

● Developed policy, developed and implemented security plans and procedures

● Created, revised, and updated training materials on proper responses to fire, flood, tornado, terrorist action, violent intruder response, radio etiquette, security standards and practices, and information security

● Planned and executed patrols and inspections to include Security Vulnerability Assessments

● Conducted investigation of non-compliance issues and reviewed all security violations.

● Conducted security briefings to include, new hire orientation, refresher training, and specific security briefings

● Responsible for the compliance of Security Practice and Procedures (SPP) and ISO/IEC 27001 standards

● Participated with the local Crisis Management Team disaster response drills and procedures

● Ensured safety of plant equipment and personnel via personal inspections of site off working hours

● Supported local Site Executive with Security related issues relative to the site to include: DSS government Inspections, employee training, statistics, and physical security (parking, safety, etc.) Director of Security

Allied Universal at Market Tower - Indianapolis, IN October 2019 to May 2020

October 2019 to May 2020

Provided security guidance to company personnel, advised Security Director and Senior Management

● First on site contact with entities such as the Indiana US Attorney's Office, Key Bank Investments, Strada Education Network, Global Atlantic Financial Group, Hilliard-Lyons, and Milliman

● Interpreted policy, developed and implemented security plans and procedures

● Planned and made visits to create Security Vulnerability Assessments

● Conducted investigation of non-compliance issues and reviewed all security violations

● Conducted security briefings to include, new hire orientation, refresher training, and specific security briefings

● Responsible for the compliance of Security Practice and Procedures (SPP) and ISO/IEC 27001 standards

● Participated and collaborated with the local Crisis Management Team in exercises, drills, and procedures

● Supported local Site Executive with Security related issues relative to the site to include DSS government inspections, employee training, statistics, and physical security of parking structures

● Provided professional assistance and concierge services to employees and executive staff in everything from access control, to coordination with maintenance, custodial, and catering services Security Manager

BSN Sports Indianapolis - with Allied Universal - Indianapolis, IN June 2017 to October 2019

Worked in coordination with a diverse assortment of individuals from employees and management representatives, government Inspectors, various corporate officers, delivery truck drivers, and contractors

● Interpreted policy, developed and implemented security plans and procedures

● Controlled traffic by directing delivery drivers, employees and contractors

● Provided security guidance to company personnel advises Security Director and Senior Management

● Responsible for the compliance of Security Practice and Procedures (SPP)

● Wrote and evaluated reports including: adverse information, suspicious contacts, and reports of loss, compromise or suspected compromise

● Ensured Closed Area requirements were met and controlled access points

● Maintained physical security systems, plant protection, contingency plans and emergency response for both office and industrial environments

● Conducted roving self inspections where required

● Reviewed and managed all site specific protocols to ensure contract compliance

● Completed quarterly risk scorecards and employee evaluations Field Training Supervisor

Allied Universal Security Allied Universal - Indianapolis, IN June 2016 to June 2017

Responsible for Safety, Access, and Regulatory Compliance for All Allied Universal accounts in Southern Indiana

● Provided direct services to companies including Duke Energy, Charles Schwab, Spectrum Communications

● Worked in coordination with a diverse assortment of individuals from employees and management representatives, government Inspectors, various corporate officers, delivery truck drivers, and contractors

● Interpreted policy, developed and implemented security plans and procedures

● Controlled traffic by directing delivery drivers, employees and contractors

● Provided security guidance to company personnel advises Security Director and Senior Management

● Responsible for the compliance of Security Practice and Procedures (SPP)

● Wrote and evaluated reports including: adverse information, suspicious contacts, and reports of loss, compromise or suspected compromise

● Ensured Closed Area requirements were met and controlled access points

● Maintained physical security systems, plant protection, contingency plans and emergency response for both office and industrial environments

● Conducted roving self inspections where required

● Reviewed and managed all site specific protocols to ensure contract compliance

● Completed quarterly risk scorecards and employee evaluations

● Provided physical replacement work in the event of local officer shortage Security Manager

Cargill Dry Corn Products Cargill for Allied Universal - Indianapolis, IN June 2012 to June 2016

Responsible for Safety, Access Control, and Regulatory Compliance for a large grain elevator and mill

● Worked in coordination with a diverse assortment of individuals from Union employees and representatives, government Inspectors, various corporate officers, delivery truck drivers, farmers, and contractors

● Interpreted policy, developed and implemented security plans and procedures

● Controlled traffic by directing delivery drivers, employees and contractors

● Provided security guidance to company personnel, advised Security Director and Senior Management

● Responsible for the compliance of Security Practice and Procedures (SPP)

● Wrote and evaluated reports including: adverse information, suspicious contacts, and reports of loss, compromise or suspected compromise

● Ensured Closed Area requirements were met and controlled access points

● Maintained physical security systems, plant protection, contingency plans and emergency response for both office and industrial environments

● Conducted self inspections where required

● Reviewed and managed all site specific protocols to ensure contract compliance

● Completed quarterly risk scorecards and employee evaluations Access Control Officer

Allied Universal - Dow, IL

September 2009 to June 2012

Served the only manned access control post for the World Headquarters of Dow AgroSciences

● Ensured the security, safety and well-being of all personnel, visitors and premises

● Controlled access to restricted areas as well as regular daily traffic, including greeting applicants, customers, scientists, sales persons, and contractor personnel

● Received special recognition for excellent customer service to major corporate, governmental, and media individuals for company functions

● Prevented losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers

● Maintained environment by monitoring and setting building and equipment controls

● Followed procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations

Roving Supervisory Officer, Security Specialist

Allied Universal - Indianapolis, IN

May 2008 to April 2012

Served a multitude of roles for a large number of accounts including Home Goods, Express Scripts, Dow AgroSciences, Charles Schwab, HSBC, Nestle, Wal Mart

● Ensured the security, safety and well-being of all personnel, visitors and premises

● Maintained organization's stability and reputation by complying with legal requirements and client standards including compliance with ISO/IEC 27001 standards, while providing exceptional customer service

● Travelled statewide, overtime, including holidays, weekends and weather related emergencies

● Assisted management in statewide policy for the company including trouble shooting at the supervisory level

● Streamlined payroll for all clients; included audit of payroll to ensure compliance and accuracy, as well as confirmation to overtime standards

● Communicated between Client about concerns with the local office, and employees on site, such as personnel coverage, infractions, uniform acquisition, standards and practices, training materials, and disciplinary actions

● Collaborated on training materials across the state for Guardsmark, including fire, flood, tornado, terrorist action, violent intruder response, radio etiquette, security standards and practices, information security

● Filled vacant positions at sites due to illness, injury, or lack of coverage, from supervisory positions to standard loss prevention roles, for any and all shifts or settings

● Client sites included responsibilities ranging from outdoor patrol work in parking lot patrols, perimeter checks, event security, compliance checks, fire watch and safety walks, to construction sites, high-rise financial and corporate access control accounts

● Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques

● Contributed to team effort by accomplishing related responsibilities on an ad hoc, on call basis

● Responded to emergencies to provide necessary assistance to employees and customers Shipping Dock Guard, Freight Move Officer

Guardsmark Security (Now Allied Universal) - Indianapolis, IN March 2004 to September 2009

HomeGoods, Brownsburg Distribution Center

March 2004 to May 2008

Improved Dock Safety by active vigilance, by overseeing changes in CCTV observation procedure

● Secured premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings

● Ensured the security, safety and well-being of all personnel, visitors, and premises by controlling the equipment and access points

● Maintained radio system to allow for more ready communication between involved workers

● Coordinated moving and replacement of freight trucks on the lot for the client

● Facilitated greater dock safety by active vigilance and seeing to better communication between myself, the dock officers, and the command/control center

Education

High school diploma in General Studies

Ben Davis High School - Indianapolis, IN

September 1998 to June 2001

High school diploma or GED

Skills

• DHS Chemical Terrorism Vulnerability Information Certification

• DHS Proprietary Information Certification

• Difficult People or Situations

• Emergency Aggressive Behavior De-Escalation Training

• Emergency Management & Preparedness

• Exceptional Customer Care

• First Aid, CPR and AED

• Global Ethics and Business Conduct

• Harassment & Workplace Violence Prevention

• Recognized for leadership by multiple clients across many years

• Excellent skills in public relations and conflict resolution

• Proven abilities in cost reduction through loss prevention

• Excellent written and verbal communication skills

• Proven record of dependability and reliability

• Well-honed organization skills in a variety of environments

• Excellent management skills with staff ranging from three to three hundred personnel

• Security system

• Crisis management

• Emergency management

• Identity & access management

• Surveillance

• Supervising experience

• Security analysis

• CCTV

• Budgeting

• Microsoft Office

• Payroll

• Warehouse management system

• Warehouse experience

• Warehouse supervisor experience

• Negotiation

• Logistics

• Mentoring

• Typing

• Moving

• Training & development

• Analysis skills

• ISO 27001

• iOS

• Android

• Windows

• OSHA

• FDA regulations

• Incident response

• Disaster recovery

• Coaching

• Counseling

• Progressive Discipline

• Warehouse experience

• Supervising experience

• Logistics

• Customer service

• Microsoft Excel

• Compliance management

• Incident management

• Microsoft Access

• Regulatory reporting

• Communication skills

• Operations management

• Continuous improvement

• Manufacturing

• Presentation skills

• Computer skills

• Data collection

• Microsoft Word

• Quality control

• Industrial equipment

• Databases

• EPA

• Microsoft Project

• Documentation review

• ADP

• Problem management

• Warehouse management

• Writing skills

• Adult education

• Management

• Driving

• SharePoint

• Risk management

Certifications and Licenses

First Aid Certification

Loss Prevention Qualified

CPR Certification

Hazardous Waste Operations & Emergency Response Training AED Certification

Driver's License

Forklift Certification

Assessments

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate