LUCIA LUJAN

Chico, CA *****

adxx8k@r.postjobfree.com / 530-***-****

SUMMARY

Organized, bilingual senior level manager and professional with demonstrated success in delivering best in class customer service across broad industries, including retail store operations, financial services, restaurant industry, high production environments and delivery services. A seasoned sales professional and manager with 15+ years of documented experience in championing brands, expanding product visibility and steering operational workflows. Diligent and hardworking, excels as an individual contributor or team player, taking initiative with sense of pride in work performed. Swiftly learns new skills and trains coworkers to achieve operational demands.

SKILLS

Leadership and Management

Bilingual

Exceptional Communicator

Marketing Strategy Development

Contract Review and Analysis

Cross-promote Products

Operational Oversight

Package and Production assortment

Retail Store Operations

Cash Register Operations

Scheduling

Liquor Law Compliance

Team Building and Training

Organic Farming

Heavy Equipment Use

EXPERIENCE

Bilingual Personal Lines Insurance Agent/ Manager of Operations / Fiesta Auto Insurance - Chico, CA 12/2022 - Current

Model exceptional bilingual customer service skills and appropriate diagnostic sales techniques.

Develop trusting client relationships by creating personal auto, motorcycle, renter's and homeowner's insurance programs customized to fit specific needs and offering comprehensive explanations of key features and advantages.

Generate leads through cold-calling, networking and other outreach methods.

Provide comprehensive product knowledge and guidance to help clients on product selection.

Follow up promptly with interested clients to close sales.

Prepare and present detailed reports on office progress to corporate.

Farm Supervisor / Floraceutical Farms 09/2018 - 12/2022

Directs a high performing work crew of 6-10, leading farm production while maintaining 3 acres.

Works closely with leadership to ensure high level production of up to 10 tons of product.

Skilled in soil preparation, irrigation processes, weeding and pruning crops.

Evaluates crop health and notifies ownership about concerns to ensure longevity.

Transports product inventory safely to and from warehousing and storage bin locations.

Adheres to safe lifting and loading procedures.

Executes mission critical projects year-round, closely scrutinizing operations to ensure efficient fulfillment of orders.

Assistant Manager / Two Chix Garden Supply 01/2017 - 09/2019

Monitored cash intake and deposited records, increasing accuracy and reducing discrepancies.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Oversaw the care of 10k+ live plants to ensure product health and viability.

Followed all company, local, state and federal safety requirements, rules and regulations.

Collaborated cross-functionality to enable seamless operations, assisting with payroll and company meetings.

Closing Store Manager / S & S Produce And Natural Foods 08/2011 - 11/2018

Oversaw daily operations, ensuring employee productivity while monitoring efficiency of all processes.

Created a positive work environment while directing 10-12 staff while receiving 200+ customers daily.

Met regularly with upper management to stay up to date with organizational changes, issues and improvements.

Delivered onsite technical support and troubleshooting services for POS system.

Served as the go to person for escalated customer issues, resolving 100% of issues independently.

Translated for Spanish speaking customers.

Created and facilitated effective training programs for all staff, including coaching and guiding staff on POS system.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Reconciled all cash drawer's of cashiers at start and end of shift, accounting for errors and resolving discrepancies

Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.

Restaurant General Manager / Cidicci's Pizza 08/2009 - 05/2011

Coordinated daily front of house and back of house restaurant operations.

Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.

Created detailed reports on weekly, monthly and annual revenues and expenses.

Delegated 25+ employee work schedules and tasks, providing feedback and constructive criticism as needed.

Provided extensive health and safety trainings to all staff members achieving a score of 99% from the health inspection committee during my time as manager.

Maintained critical standards for raw and finished product quality, service speed, cleanliness and sanitation.

Controlled operational costs and identified measures to cut waste.

Reduced spending by 5-10% in the purchasing department by developing relationships with distributors and purchasing items in bulk.

Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

EDUCATION AND TRAINING

Associate of Science: Behavioral Sciences 05/2017

Butte Community College - Durham, CA

Associate of Arts: Spanish Language And Literature 05/2017

Butte Community College - Durham, CA

CERTIFICATIONS

Licensed Property and Casualty Insurance Agent License #4264140 01/09/2023 to 01/21/2025

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