KENYA C. COLIMON

***** ******* ******* ****, **. 33579

813-***-****

adxx8j@r.postjobfree.com

CAREER ACCOMPLISHMENTS

Energetic Customer Service Representative with 16 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. I have also maintained the role of a Certified Pharmacy Technician with experience in retail pharmacies. Recognized for ability to efficiently dispense and package prescriptions with utmost accuracy. Proven record in implementing processes that improve overall productivity. Provide superb customer service, ensuring client retention and loyalty.

RELEVANT SKILLS

• Team Building and Leadership

• Strategic Planning and Implementation

• Administrative Management

• Microsoft word, Excel and power point

• 50 Wpm

• Insurance healthcare authorizations

EXPERIENCE

Perfect Vision Little Rock, AR 2019 – 2020

Sales Manager (Remote)

-Oversee a team of 5 sales representatives for Frontier products, monitoring accurate billing and payment. Ensuring all sales are recorded timely in white label portal.

Walmart Brandon, FL 2012 - 2014

Customer Service

-Team Lead in customer merchandising within a fast-paced environment, handle customer inquiries andinterface daily with customers in purchase transactions via cash or credit.

Safeguard America Tampa, FL 2009 - 2010

Customer Service

-Telephone sales representative for security alarm systems. monitoring accurate billing and payment. Ensuring all sales are recorded timely.

Wellcare Tampa, FL 2007 – 2008

Pharmacy Technician

-Oversee approval and denials of DERs. Prepare and verify all medication requests.

Florida Orthopedic Institute Tampa, FL 2003 – 2005

Senior Physical Therapy Supervisor

-Oversee staff of administrative department, insurance verification of services, billing and coding for received and denied benefits.

EDUCATION

Quality Healthcare Academy Brandon, FL 2011

Certificate of Home Healthcare Aide and Phlebotomy

Lee Davis / Sylvia Kimbell Center Tampa, FL 2006

Pharmacy Technician

Hillsborough Community College Brandon, FL in progress

A.A.S in Biology

CERTIFICATONS

• Certified Home Health Aide

• Certified Phlebotomy Technician

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