Kevin B. Murry

**** **** **.

Omaha, NE. *****

402-***-****

adxx7z@r.postjobfree.com

Objective:

Continue to use my hospitality experience and bring long-term organization, strong teamwork professionalism and profits to a company desiring first class guest service.

Work Experience

Student Transportation of America – Dec. 2013 to Current

●Transporting students to and from school

●Keeping a professional attitude while transporting students

●Class B Commercial Drivers License

●Class D School Bus Permit

Embassy Inn & Suites/Marriott Coutyard/ La Vista Conference Center

– May 2009 – Dec. 21 2013

●Review daily reports, arrivals VIP, FPC, group and ensure proper executions of the details within departments of responsibility

●Work closely with Front Office Manager and revenue management to apply yield management principles and appropriately manage the inventory maximizing room revenue

●Executes concepts of “the perfect arrival”

●Focuses the team on guest service initiatives and drove guest satisfaction score results

●Focuses the team on guest service initiatives and drive guest satisfaction score results

●Drive satisfaction in all JD Power satisfaction driver areas

●Ensure Fairmont President’s Club program is executed to the highest level

●Participates in and conducts regular leadership and colleague briefings and formal communication meeting

●Monitor established standards and procedures set out by the hotel and the department and ensures compliance

●Ensure performance management principles are followed

●Consistently offers professional, engaging and friendly service

●Other duties as assigned

Village Inn Restaurant – Assistant Manager,

May 2008 – May 2009 – Omaha, Nebraska

●Managed P & L – an overview of the restaurant financial performance, Manage labor expenses, food cost, overtime etc.

●Coordinate and maintain records for staff office space, phone company credit information and office keys and manage staff scheduling

McDonald’s Restaurant- Assistant Manager, February 2007- May 2008 – Omaha, Nebraska

●Development of crew managers

●Oversaw manage the hiring, and training of crew.

●Maintained PBX system and proprietary software, kept records and documents in organized order.

●Worked closely with Regional and General Managers to achieve the goals of the budget outlined by upper management

●Performed general clerical duties

La Quinta Inn & Suites – General Manager/ Sales Manager- June 2005 – August 2006

●Managed operations of full service hotel with lounges and meeting spaces ranging from 50sq. ft to 3500 sq. ft

●Managed multiple departments, including: Sales Restaurant, Banquets, Front Office, Maintenance, Housekeeping and Valet/Shuttle

●Responsible for implementation of sales & marketing plan, financial reports including budgets and P & L statements

Assistant General Manager / April 2002 – June 2005

●Develop & Implement training courses for this class guest service.

●Develop sales & marketing plans

●Management consulting and operational reviews

Front Office Manager

●Scheduling all departments

●Training front desk employees

●Auditing

●Customer Service/ Professionalism

Technical Skills

Power Point, MS Excel, MS Access, MS Publisher, MS Word, Digital Imagery Software

Education

University of Nebraska at Omaha - Computer Science 1999

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