Guest Service Front Office
Resume:
Kevin B. Murry
Omaha, NE. *****
*********@*****.***
Objective:
Continue to use my hospitality experience and bring long-term organization, strong teamwork professionalism and profits to a company desiring first class guest service.
Work Experience
Student Transportation of America – Dec. 2013 to Current
●Transporting students to and from school
●Keeping a professional attitude while transporting students
●Class B Commercial Drivers License
●Class D School Bus Permit
Embassy Inn & Suites/Marriott Coutyard/ La Vista Conference Center
– May 2009 – Dec. 21 2013
●Review daily reports, arrivals VIP, FPC, group and ensure proper executions of the details within departments of responsibility
●Work closely with Front Office Manager and revenue management to apply yield management principles and appropriately manage the inventory maximizing room revenue
●Executes concepts of “the perfect arrival”
●Focuses the team on guest service initiatives and drove guest satisfaction score results
●Focuses the team on guest service initiatives and drive guest satisfaction score results
●Drive satisfaction in all JD Power satisfaction driver areas
●Ensure Fairmont President’s Club program is executed to the highest level
●Participates in and conducts regular leadership and colleague briefings and formal communication meeting
●Monitor established standards and procedures set out by the hotel and the department and ensures compliance
●Ensure performance management principles are followed
●Consistently offers professional, engaging and friendly service
●Other duties as assigned
Village Inn Restaurant – Assistant Manager,
May 2008 – May 2009 – Omaha, Nebraska
●Managed P & L – an overview of the restaurant financial performance, Manage labor expenses, food cost, overtime etc.
●Coordinate and maintain records for staff office space, phone company credit information and office keys and manage staff scheduling
McDonald’s Restaurant- Assistant Manager, February 2007- May 2008 – Omaha, Nebraska
●Development of crew managers
●Oversaw manage the hiring, and training of crew.
●Maintained PBX system and proprietary software, kept records and documents in organized order.
●Worked closely with Regional and General Managers to achieve the goals of the budget outlined by upper management
●Performed general clerical duties
La Quinta Inn & Suites – General Manager/ Sales Manager- June 2005 – August 2006
●Managed operations of full service hotel with lounges and meeting spaces ranging from 50sq. ft to 3500 sq. ft
●Managed multiple departments, including: Sales Restaurant, Banquets, Front Office, Maintenance, Housekeeping and Valet/Shuttle
●Responsible for implementation of sales & marketing plan, financial reports including budgets and P & L statements
Assistant General Manager / April 2002 – June 2005
●Develop & Implement training courses for this class guest service.
●Develop sales & marketing plans
●Management consulting and operational reviews
Front Office Manager
●Scheduling all departments
●Training front desk employees
●Auditing
●Customer Service/ Professionalism
Technical Skills
Power Point, MS Excel, MS Access, MS Publisher, MS Word, Digital Imagery Software
Education
University of Nebraska at Omaha - Computer Science 1999
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