Customer Service Business Development

MICHAEL F. MATERO

*** ****** *** *******, ** ****8 321-***-**** *******@***.***

PROFESSIONAL SUMMARY

A results-oriented professional with an extensive history of consistently exceeding professional goals, building and managing successful teams for highly influential organizations; an exceptional leader, producer and motivator, specializing in multi-tasking and creative problem solving; a demonstrated ability to develop and establish policies and procedures that enhance operations, gain commitment across multiple organizations and exceed business objectives.

OBJECTIVE

To utilize my management, sales, operations, client service, training and motivational skills towards responsibilities in account and sales management, staff training, customer needs analysis, presentation, negotiation, and program implementation in a long-term career environment.

EXPERIENCE

CONSTANT CONTACT

1601 Trapelo Rd, Waltham, MA 781-***-****

A PR Digital Media Agency Specializing in Campaign Media Analytics and Influencer Marketing Campaigns

Marketing Consultant (Virtual Work-From-Home) July 2022 – Present

High volume of outbound calls converting warm leads into paying customers

Inspiring Small Business Owners to grow their business with our ever-growing suite of Email Marketing Solutions

Conducting needs analysis to determine how to best help prospects based on their needs and marketing challenges

Closing business with new customers on a daily basis

Building an onboarding and launch process for all new customers

Working cross-functionally with sales / support leadership, product marketing / brand management to achieve top KPI’s

Driving sales and cross-sell/upgrade assets to arm the sales channels with the knowhow and tools to deliver

Owning the strategy for driving growth and long-term retention for strategic accounts within our partner channel

Accurately updating and documenting progress

TELVISTA

1605 LBJ Freeway, Dallas, TX 75234 972-***-****

A BPO Call-Center Company Specializing in In-Bound/Out-Bound Call Campaigns for Third-Party Vendors

Business Development Manager (Virtual Work-From-Home) November 2020 – June 2022

Contacting existing customers that have previously signed up for services

Migrating customers from 3G network to 4G network

Adding to their existing services, ensuring that all the company's vehicles have GPS tracking

Generating Business Opportunities through networking

Communicating with Clients/customers to understand their needs and explain product value

Building relationships with clients/customers

Collaborating with our internal group to facilitate customer fulfillment

Acting as a client/customer advocate with focus on improving the customer experience

Maintaining a Sales Funnel and communicate effectively on opportunities with Management and our client

Accurately updating and documenting progress

MEDIA WORKFORCE

158 Tuskawilla Rd – Suite 2324, Winter Springs, FL 32708 407-***-****

A PR Digital Media Agency Specializing in Campaign Media Analytics and Influencer Marketing Campaigns

Customer Service / Operations Manager October 2019 – November 2020

Recruiting, staffing, training, coaching and mentoring of all customer service and sales agents

Overseeing the daily functions of operations, sales and servicing of Media Workforce accounts

Monitoring inbound and outbound calls of 10 agents documenting quality assurance performances

Analyzing data for executives via Excel pivot table reports, indicating trends in production and revenue

Forecasting price trends on liquor sales and their impact on the business

Placing orders with approved vendors and monitoring delivery dates

Identifying inefficiencies and making recommendations for process improvements

Planning and implementing shipping/tracking of goods and coordinating their full order cycle

Ensuring tracking of shipments do not exceed greater than 14 days outstanding

Leading best practices around the use of systems/tools to manage inventory in order to gain efficiencies

STAPLES, INC.

1901 Summit Tower Blvd - Suite 100 Orlando, Florida 32810 407-***-****

A multinational retail and e-commerce corporation specializing in business office supplies

Senior Account Manager August 2013 – February 2019

Managing sales growth and customer development for 1,200 Staples delivery and retail accounts

Discovering and analyzing prospects needs to determine features/benefits of Staples products to present to customers

Meeting and exceeding productivity requirements, including BOSS sales, copy/print sales, and membership enrollments

Generating sales dollars for Staples business delivery and Staples retail stores

Channeling leads for Staples Contract Division

Promoting Staples Easy Brand Promise through delivering upon sales excellence

Responding to sales coaching and collaborating individual development with my Team Manager

Exhibiting positive work habits as related to daily production and interaction with my sales team

Utilizing internal resources to overcome obstacles

Attending required skills training and regularly scheduled team meetings, participating in both

CERTIFICATIONS (LICENSES)

0215 – Life, Health & Variable Annuities Insurance Sales License (2013 - Present)

ACHIEVEMENTS

Selected to Future Leaders Club – Staples (2018)

Completed Staples Leadership Track Program – Staples (2017)

President’s Club Status in my second year of employment – Staples (2015)

ABILITIES

Proficient in all Microsoft Office (Outlook, Excel, Word, PowerPoint, Access, Publisher) Applications

Proficient in Salesforce, Slack, Zoom, WebEx Applications

Proficient in Microsoft Teams, Shopify, ShipStation, DuoPlane, and ZenDesk Platforms

Type over 60 words per minute

Excellent verbal, written, and interpersonal communications skills

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