AYOOLA TAIWO AHMAD

**, **** ******, ******, *****.

Tel: +234**********

adxx7s@r.postjobfree.com

Marital Status: Single

Sex: Male

Career Objective:

To work in a business organization where my skills will be put to use in order to make excellent impact which will greatly contribute to an enormous growth of the organization and focusing on sales, customer care and office management.

Personal Statement:

I am painstaking in the discharge of my duties. I stay focused on the job, often applying my multitasking dexterity, in order to deliver.

Furthermore, having had course to relate extensively with people of diverse attitudes through my working career, I find that I have also been graced with people management skills. I am a good team-player and have been opportuned to handle leadership roles. I am goal-oriented, a quick learner and a solution-provider, qualities that are not only innate but also got sharpened on the job. I also love cooking and traveling

Educational Background:

B.Sc.(Ed)(Hons.) Petroleum and Petro- Chemical Science 2014 Tai Solarin University of Education, Ijebu-Ode Ogun State. Oke Bola Comprehensive High school, Ibadan 2005 (WASSCE)

West African Examination Council (2005)

Professional Certifications:

Diploma in Computer Appreciation and networking

British International Safety Organization (Award in Health and Safety at work) – HSE Lev. 1 British International Safety Organization (Risk Assessment and Practical Application) – HSE Lev 2 British International Safety Organization (Award in Environmental Awareness) – HSE Lev 3 Department of Petroleum Resources (Risk Assessment) Department of Petroleum Resources (Fire Safety)

Novelle Centre (Basic First Aid / CPR)

Work Experience

January, 2023-Till date: Customer Service Agent (The Amazon Nig. LTD.) Responsibilities:

Answer customers calls, listening to their concerns and solving problems;

Managing large amount of inbound and outbound calls in a timely manner;

Following call center scripts when handling different topics;

Identifying customers’ needs, clarify information, research every issue and providing solutions;

Seize the opportunities to upsell products when they arise;

Build sustainable relationships and engage customers by taking the extra mile;

Contributes to team effort by accomplishing related results as needed; 2021-December 2022: Customer Care Representative and Business Support Executive (WORLDLINK BEST TRAVELS & TOURS) Responsibilities:

Answer customers calls, listening to their concerns and solving problems;

Managing large amount of inbound and outbound calls in a timely manner;

Following call center scripts when handling different topics;

Identifying customers’ needs, clarify information, research every issue and providing solutions;

Seize the opportunities to upsell products when they arise;

Build sustainable relationships and engage customers by taking the extra mile;

Contributes to team effort by accomplishing related results as needed;

Help in search of schools and application to schools for students going for study abroad;

Calculate the CRS to know eligibility of Canada PR customers;

Assist in the application to Canada Provinces;

Monitors student applications and advise on the Openings and likely openings;

Registers customers for IELTS customers;

Attracts potential customers by answering product and services questions, suggesting information about other products and services;

Handle queries including re-issues and refunds in a timely manner;

Exceeds client expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternate fares to best meet the needs of the specific customer/traveler;

Resolve customer complaints via phone, e-mail, mail or social media;

Support the team in creative development with unique ideas for events and travel packages 2020-January, 2021: Customer Care Representative (MINT NIGERIA LIMITED)

Managing large amount of inbound and outbound calls in a timely manner;

Keep records of all conversations in our call center database in a comprehensive way;

Meet personal/teams qualitative and quantitative targets

Seize the opportunities to upsell products when they arise;

Build sustainable relationships and engage customers by taking the extra mile;

Handle queries including re-issues and refunds in a timely manner;

2018-November, 2020: Accounting Officer (K $ K INTER-BANK) Responsibilities:

Provides account services to customers by receiving deposits, making transfers and polite answering to customers complains on phone;

Records transactions by logging other special services and also preparing currency transaction reports;

Cross-sells bank products by answering inquiries; informing customers of new services and product promotions in different banks; ascertaining customers’ needs and also directing customers to the bank when need be;

Maintains customer’s confidence and protects the inter-bank operations by keeping information confidential;

Contributes to team effort by accomplishing related results as needed. 2016-2018: Airline Ticketer (AL-FAOZAN TOURS AND TRAVELS) Responsibilities:

Attracts potential customers by answering product and services questions, suggesting information about other products and services;

Opens customer accounts by recording account information;

Maintains customer records by updating account information;

Resolves product or services problems by clarifying the customer’s complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution;

Support the team in creative development with unique ideas for events and travel packages;

Accurately Price air schedules and provides air quotes and recommendations;

Handle queries including re-issues and refunds in a timely manner;

Exceeds client expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternate fares to best meet the needs of the specific customer/traveler;

Dubai Visa;

Umrah and Hajj services.

Knowledge of Amadeus and other GDS

2012-2016: Traveling agent (Maser Global Travels)

Responsibilities:

Resolve customer complaints via phone, e-mail, mail or social media;

Support the team in creative development with unique ideas for events and travel packages;

Accurately Price air schedules and provides air quotes and recommendations;

Handle queries including re-issues and refunds in a timely manner;

Use telephone to reach out to customers and verify their travel information;

Assist with placement of orders, refunds or exchange;

Greet customers warmly and ascertain problem or reason(s) for calling;

Exceeds client expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternate fares to best meet the needs of the specific customer/traveler;

Dubai Visa;

Umrah and Hajj services.

Knowledge of Amadeus and other GDS

2014 – 2015: Teacher (National Youth Service Corp) Treasure Line Model college, Kogi State. Responsibilities:

Teaching: Chemistry

Giving out instruction to the student on new topics;

Develop lesson plan;

Marking student papers;

Improve and extend the use of appropriate computers based learning technologies to enhance education outcomes for all students;

Providing guidance and advice to students

Examinations:

Writing examination papers;

Marking examination papers for students;

2013 - 2014: Relationship Supervisor (Ola’s Power Paints Limited, ijebu ode) Ogun state. Responsibilities:

Teaching and enforcing safety regulations

Monitor jobs to ensure quality and compliance with job standards

Estimate cost of various jobs

Analyzing service request to determine proper skills, materials, tools, methods and personal requirement.

2012 – 2013: Teacher (Teaching Practice) Ijebu-Ode grammar school, Ogun State. Responsibilities:

Teacher: Chemistry

Giving out instruction to the students on new topics

Preparation and maintenance of lesson notes, schemes of work, student’s progress records, records of work and other records

Develop students as autonomous learners through improved teaching and learning and the explicit teaching of the generic skills and attributes.

Improve and extend the use of appropriate computer based learning technologies to enhance educational outcomes for all students.

Develop Lesson plans.

Special Skills & Attribute:

Sound Organizational Skills

Microsoft office (word, excel, and PowerPoint)

Professional telephone etiquette

Excellent Communication Skills with a focus on customer service

Fast and Accurate mathematics skills

Good Team and Interpersonal Spirit

Good Initiative and Creativity.

Hobbies and Interests

Reading and travelling

References

Credible references available upon request

Contact this candidate