Customer Service Data Entry
Resume:
Natyia Wells
Charlotte, NC *****
adxx7r@r.postjobfree.com
To secure a full-time position where I may expand my 10+ years of customer service, administrative, learnings, knowledge and skills in a reputable diverse organization. Work Experience
Premier Advisor, Customer Service Specialist II
Republic Services - Charlotte, NC, US
June 2021 to June 2023
* Provided first tier customer support while demonstrating a high level of empathy
* Accepted high volume inbound calls, forwarded calls and initiated outbound calls to resolve complex issues for Residential, Commercial and Industrial account customers
* Enthusiastically responded to customer requests including but not limited to educating customers and managing service requests
* Reported damage claims and processed exchanges
* Issued credits and addressed all billing related issues
* Delivered first call resolution for escalated service issues and communicated recommendations
• Documented high-level customer call details into Salesforce, billing console or other internal CRM's Customer Experience Specialist
Ashley Homestore - Fort Mill, SC, US
June 2020 to June 2021
• Took multiple calls with ownership and effectively managed multiple cases through resolution
• Effectively communicated problem resolution, explaining issues and steps to resolution
• Provided case summaries by communicating recommendations to Senior Leadership
• Maintained a balance between company policy and customer benefit while handling complaints
• Resolved product or service issues by identifying the root cause
• Managed relationships with internal departments including retail, delivery and service
• Achieved or exceeded performance metrics as defined by management Customer Support Associate II
Concentrix/OnStar - Charlotte, NC, US
May 2018 to April 2020
• Greeted and handled multiple types of calls from members, dealers, etc. in a friendly, professional manner
• Listened attentively to customer needs and concerns demonstrating empathy and excellent customer service
• Maintained basic knowledge of client products and services
• Effectively multitasked in a high call volume environment
• Assisted in selling services available to clients when needed Customer Service Organization Representative/Appointment Specialist Convergys/H&R Block Call Center - Charlotte, NC
January 2018 to May 2018
• Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures for H&R Block clients
• Maintained excellent customer service by scheduling appointments for H&R Block clients
• Managed clientele profiles and contact information
• Participated in activities to improve customer satisfaction and business performance
• Responded to customer inquiries by referring them to published materials, secondary sources or more senior staff
Administrative Assistant
Williams Business Properties - Matthews, NC, US
June 2014 to October 2017
• Greeted all lessee's and vendors with excellent customer service
• Assisted property manager with daily tasks
• Rented out new units and updated storage unit leases
• Responded to all e-mail and incoming call complaints or maintenance issues
• Assisted property manager with office suite tours
• Kept craigslist current with office suite availability
• Reported website updates to web administrator
• Handled rent deposits, mail, packages and office supplies Front Desk Receptionist/Customer Service
Energy Sports and Fitness - Matthews, NC, US
July 2011 to 2016
• Managed, distributed and resolved incoming calls
• Provided a quality customer service experience by greeting members and registering guests
• Increased company revenue by selling tanning packages and scheduling respective appointments
• Processed membership payments, cancellations and freezes
• Verified daily record of profits and inventory
Leasing Consultant
Bridges at Mallard Creek - Charlotte, NC
April 2013 to 2014
• Provided leasing information upon request
• Helped potential residents complete applications
• Prepared new resident lease paperwork for qualified prospects
• Leased apartments and completed move-in paperwork
• Completed property guest cards with contact information, desired rent, size of apartment and move- in date
• Conducted property tours
• Followed up maintenance requests
Lifestyle Consultant
Massage Heights - Matthews, NC, US
2012 to 2012
to 2012
* Scheduled guest appointments
* Presented and sold lifestyle programs to guests
* Promoted products and service
Branch Admin/Receptionist
PayChoice/Payroll Center - Matthews, NC, US
2000 to 2009
* Supported end to end payroll processing
* Prepared W-2 and tax documents
* Audited payroll journals
* Administered payroll packages and shipments
Education
Certification in EKG
Central Piedmont Community College - Charlotte, NC September 2014 to October 2014
High school diploma
Skills
• Sales
• Customer Service
• Access and Paychoice software
• 10 Key Data Entry
• Office Management
• Accounts Payable
• Property leasing
• Salesforce
• Yardi
• Multi-line phone system
• Personal Assistant Experience
• Call Center
• Communication skills
• Data entry
• General office equipment
• QuickBooks
• Microsoft Office
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