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Customer Service Supply Chain

Location:
Davie, FL, 33326
Salary:
98,000
Posted:
June 27, 2023

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Resume:

JAVIER GUTIERREZ C.

Director International Executive

Results driven, collaborative leader offering over 20 years’ proven expertise in International Management, Food Service Industry, Distribution, Sales, and Logistics Management.

Recognized for driving complex supply chains and logistics to provide sustained, positive sales growth in highly competitive markets as well as superior ability to develop and lead cross functional teams, establish, and monitor productivity goals, and customer service.

PROFESSIONAL EXPERIENCE

Balanced Energy Inc – Club Pilates Franchise

2017 – 2022

Co-Owner / Managing Partner

Manage all financial areas and oversee operational aspects of all area locations in Southeast Florida Manage investment and sales budgets to open new locations and forecast cash flow Build new locatios from ground up and negotiate with contractors and corporate Manage federal financial aid programs for PPP and SBA loans including documentation for forgiveness of loan Created an exit strategy and successfully sold entire operation in 2022 Regal Springs Tilapia.

2019 – 2021

Director of Supply Chain – Americas (US, Canada and LatAm) Regal Springs is the largest vertically integrated white fish-farming producer in the world. Operating Responsible Aquaculture and Processing Facilities in Mexico, Honduras and Indonesia. As Head of Supply Chain I was responsible of the Suply Chain handling End-to-End logistics, including Ocean, Truck, Rail and Air shipments from four production facilities in Asia, Mexico and Central America, to supply fresh and frozen products to customers in the United States, Canada, Latin America, Asia and Europe. Key customers included all Costco and SAM’s warehouses, major retail chains like HEB, Kroger, Publix, Target and Meijer, food service (Sysco, US Foods), major procesors like High Liner Foods, Trident and Channel Fish and major wholesalers like Marine Harvest, Export Packers, Bama Seafoods and Nafco. Resposible for all inventory management, of all fresh and frozen items with warehouses in Mexico, the US and Canada.

Promoted after 6 months on the job to lead a team of over 50 Supply Chain and Logistics profesionals in the US, Mexico and Honduras with 7-days-week air and truck shipments and weekly ocean shipments to direct customers in the US, Canada, Europe and Latin America with direct responsibility for rate negotiation and cost tracking. Successfully kept 365-day inventory levels, re-negotiated air and ocean rates from Mexico and Honduras to the United States for daily flights with five different carriers (UPS, DHL, AmeriJet, Qatar and Lufthansa) and also Crowley and Dole Cargo. Renegotiated frozen warehouse rates with largest frozen partner (Lineage Inc.) for a 3 year fixed rate agreement for all frozen products.

Southern Specialties Inc.

2015 – 2019

Procurement Manager

Responsible for strategic sourcing, sales and contract negotiations with domestic and international suppliers. Also in charge of promoting items to retailers and food service companies for year round supply of fresh commodities. Evaluation and approval of Food Safety items and regulations to comply with US import guidelines from our growers in Latin America. Source logistics partners for air, truck and ocean freights.

954-***-**** adxx6y@r.postjobfree.com

15141 SW 20th Street, Fort Lauderdale FL 33326

Responsible of managing availability of all commodities at our main warehouse in Pompano Beach FL. Product use, repack and distribution according to changing customer needs. Analysis and recap of commodities and industry for the sales team and other Procurement Managers. Source, negotiate and execute custom packs for private label sales with packers in the US and Mexico. Weekly and monthly review of open orders to meet profit and sales goals according to budget. Camposol Fresh USA Inc.

2012 – 2014

General Manager

Responsible of start-up operation for Camposol S.A. - the largest produce company in Peru to import, sale and distribute fruits and vegetable to wholesalers and retailers in the United States and Canada.

• Built organization of 15+ employees in 3 years and grew sales from $780k in the first year to over $21M in the third year.

• Successfully negotiated vendor agreements with regional and national retailers for direct sales of fresh fruit and vegetables. Organized and manage the importing and storing of produce into the Philadelphia/New Jersey area, for distribution to mayor retailers and club stores.

• Brought first Cold Treated containers of fresh grapes and blueberries from Peru into South Florida in 2013.

• Implemented and manage SAP system for administrative, financial, inventory and sales control Pizza Hut Franchisee

2008 – 2012

International Business Advisor

In charge of development of a restaurant business in Bogota, Colombia for a Costa Rican based company.

• Developed company business structure for internal operations as well as established partnerships with suppliers, banks and contractors.

• Developed the business and marketing plan and growth strategy for building new restaurants according to country’s customer base and managed company investment portfolio. The Martin Brower Company – San Juan, Puerto Rico

2006 – 2008

General Manager, Distribution & Logistics

Reported to the President of International business, in Sao Paulo Brazil; responsible for managing all aspects of management and operations for an 80,000 SF distribution center with a 104 person staff and over $120M in annual sales.

• Sold and delivered over 3.8 million cases annually, with over 1,300 SKUs to supply appropriate products to over 260 different locations with frozen, chilled and dry products as well as produce and fresh baked goods.

• Developed operating budget for Distribution Center based on detailed forecasts and managed Distribution Center to operate effectively within the operating budget.

• Reduced Distribution Center expenses by more than $1.5 million, a 20% reduction, over a 2-year period while maintaining productivity levels, service quality and inventory accuracy.

• Reduced outstanding debt from customers by 80% and implemented a collection policy of 15 days, recovering over $1.2 million in past-due debt.

• Accomplished the start-up of a new frozen bun distribution operation, for 112 McDonalds Restaurants in Puerto Rico; achieved 18% increase in volume and $900K in revenues without interruption to customer service.

• Increased employee engagement and satisfaction results from 30% to 78% in 2 years.

• Implemented new ERP (JDEdwards v.10) for the distribution center. Wendy’s International – Fort Lauderdale, FL

2003 – 2006

District Manager for South Florida

Responsible for area operations and development of 10 restaurants in the South Florida area. Responsible for area P&L, Team and Manager training and Development, New Store openings, performance appraisals, marketing campaigns, market and price studies, Q&A, Cleanliness, Service, Asset Maintenance, Inventory Control and Operational Profit achievement.

• Increased district sales by 12 % from last year and 5% over budget and reduced service times 20 seconds, develop 4 stores into high standards (Sparkle) restaurants and three stores into Phase II Training Stores.

• Developed 3 training managers to open new training stores in an 18-month period. Pizza Hut Costa Rica – San Jose, Costa Rica

1990 – 2000

Director of Operations and Market Development

Responsible for the operation of 41 restaurants with full P&L responsibility. Opened 24 new restaurants (Full Service, Delivery Units, Express Units and Mobile Units) for the market, growing sales from $14 million in annual sales to over

$29M.

• Relocated 7 stores to better locations, increasing revenues over 30% in all of them and successfully implemented the Image Enhancement program for the market.

• Developed Annual Operating Plan for Pizza Hut Costa Rica from 1994 to 2000.

• Implemented the Expert training program for more than 1,100 associates, including development of the training manual and tools in Spanish for the Central American Region.

• Developed the Quality Control Manager (QCM) position and implemented new Standards of Operations and procedures of tracking operational Key Performance Indicator EDUCATION & PROFESSIONAL DEVELOPMENT

Master in Business Administration in International Business - Florida Atlantic University Business BA, with Marketing Major - Universidad de Costa Rica, San Jose, Costa Rica Training courses:

Business Image Tracking (BIT), Customer Experience Monitor (CEM), Time and Territory Management, Selecting for Success, Opportunity & Problem Solving, ServeSafe, Crisis Management, Leadership Training for Supervisors, Profit Management & Leadership. McDonald’s QIP process for produce and frozen foods.

Fully Bilingual (English / Spanish), Understanding of written and spoken Portuguese

Dual Citizenship – United States & Costa Rica

COMMUNITY INVOLVEMENT

Member of the Board of Directors for Comidas Centroamericanas S.A. (60+ restaurant Company in Costa Rica) managing Pizza Hut

Member of the National Society of Hispanic MBA’s (NSHMBA)



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